Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 août 2024 sur Expedia
the ground was kept in an impeccable condition. the lights on the resort at night looked beautiful. The rooms can take some updating.
Commentaires de Gestion de l’hôtel
27 août 2024 par KM, Gestion de l’hôtel
Dear Vida,Thank you for your feedback! We’re glad you enjoyed the beautifully our property and couldn't agree with you more about the resort lights in the evening. We appreciate your suggestion regarding room updates, and based on guest feedback like yours, we are in the process of planning a renovation. Thanks again for choosing to stay with us and we hope to welcome you back soon!Warm regards,Kirsten M.Chief of Staff
par un voyageur
Publié le 13 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 août 2024 par KM, Gestion de l’hôtel
Dear Shae,Thank you for your 5-star review of Everline Resort & Spa! If there's anything specific you'd like to share or suggest for further improvement, please feel free to reach out anytime! Your feedback is much appreciated. We look forward to welcoming you back and it would be our pleasure to hear from you. Kind regards,Kirsten M.Chief of Staff
par un voyageur de LONG BEACH
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par KM, Gestion de l’hôtel
Dear Krystle,Thank you for your 5-star review of Everline Resort & Spa! If there's anything specific you'd like to share or suggest for further improvement, please feel free to reach out anytime! Your feedback is much appreciated. We look forward to welcoming you back and it would be our pleasure to hear from you. Kind regards,Kirsten M.Chief of Staff
par un voyageur
Publié le 10 août 2024 sur Expedia
The property is in a beautiful setting however, it needs some updates. Service was horrendous. Only one server at the crowded pool, no one ever answered the front desk phone, staff was rude and acted put out when I finally got ahold of them for extra towels. They charge high rates because they know they can. I can’t say what we paid for equals what we received.
Commentaires de Gestion de l’hôtel
14 août 2024 par KM, Gestion de l’hôtel
Dear Marisa,Thank you for sharing your experience with us. We’re so happy you enjoyed our amazing property, but we’re truly sorry to hear that the service fell short during your stay. We apologize for the issues you experienced with pool service and the front desk, and for any frustration this caused. Your feedback is very important to us, and we’ll be working with our team to make sure these concerns are addressed. If there's anything specific you would like to address or suggest for further improvement, please reach out to us anytime. Warm regards,Kirsten M.Chief of Staff
par un voyageur
Publié le 8 août 2024 sur Expedia
It's very convenient for mountain walks, bike and hiking trails and white water rafting.
The spa treatments are outrageously expensive compared to similar hotels with spas. I was also disappointed in the dining options both in-room and at hotel restaurants which seem to just cater for families.
Commentaires de Gestion de l’hôtel
14 août 2024 par KM, Gestion de l’hôtel
Dear Michele,Thank you for sharing your experience with us. We're very fortunate to be located so close to lots of hiking and biking trails and a short drive to Lake Tahoe. I’m sorry to hear that our spa pricing and dining options didn’t meet your expectations. Your feedback is important to us, as it allows up to make meaningful changes. Thanks again and please let us know the next time we have the pleasure of welcoming you back!Warm regards,Kirsten M.Chief of Staff
par un voyageur
Plenty of amenities to enjoy!
Publié le 8 août 2024 sur HotelsStayed for two nights. Plenty of amenities to enjoy. We enjoyed the pool with the bar. The food at the breakfast buffet was great! The food at Sandy’s pub was really good. We utilized the free shuttle to and from the Palisades and the drivers were amazing.
Commentaires de Gestion de l’hôtel
14 août 2024 par KM, Gestion de l’hôtel
Dear Manuel,Thank you for your kind words and amazing review of Everline Resort & Spa! We're thrilled to hear that you had a memorable stay with us and enjoyed our amenities, especially the food at Sandy’s Pub and our convenient shutter service to Palisades Tahoe. Thanks again for choosing to stay with us and we sincerely hope to welcome you back for another memorable stay soon!Warm regards,Kirsten M.Chief of Staff
par un voyageur
Publié le 1 août 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
5 août 2024 par KM, Gestion de l’hôtel
Dear Craig,Thank you for your amazing 5-star review of Everline Resort & Spa! If there's anything specific you'd like to share or suggest for further improvement, please feel free to reach out to us anytime. Your feedback is so important to us. Looking forward to welcoming you back soon and it would be our pleasure to hear from you. Warm regards,Kirsten M.Chief of Staff
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Everything was good, the only downside is the restaurant, bar, and pool close too early. Would have loved to eat at Six Peaks Grille, but it closes at 8:30pm.
Commentaires de Gestion de l’hôtel
5 août 2024 par KM, Gestion de l’hôtel
Dear Traveler,Thank you for your feedback. We're glad to hear that you enjoyed your stay at Everline Resort & Spa. We apologize for the inconvenience regarding the early closing times of our restaurant, bar, and pool. Again, thank you for your feedback as it helps us better serve you and other guests in the future. We look forward to welcoming you back soon!Warm regards,Kirsten M.Chief of Staff
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 août 2024 par KM, Gestion de l’hôtel
Dear Mark,Thank you for your feedback. If there's anything specific you'd like to share or suggest for further improvement, please feel free to reach out to us anytime. Your feedback is much appreciated. We look forward to welcoming you back and it would be our pleasure to hear from you. Warm regards,Kirsten M.Chief of Staff
par un voyageur
Publié le 24 juill. 2024 sur Expedia
This was an almost perfect place. From the rooms to the view and all the activities available. The only downside was the food.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par KM, Gestion de l’hôtel
Dear Jaquelyn,Thank you for sharing your feedback with us! We’re delighted to hear you enjoyed the rooms, views, and activities. We’re sorry to hear the food didn’t meet your expectations and will use your comments to make improvement on our offerings. Please let us know when we have the pleasure of welcoming you back. Kind regards,Kirsten M.Chief of Staff
