Note fondée sur 880 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,5 Propreté de la chambre
3,0 Service et personnel
2,8 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Darby Hansen General Manager, Gestion de l’hôtel
Thank you for your response. We are sorry to hear that your stay was not better. We strive to provide a clean and comfortable environment for our guests.
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Desk lady was fine👄
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Darby Hansen General Manager, Gestion de l’hôtel
Thank you for your review. We are glad to hear that you enjoyed your check in experience with our front desk staff. We look forward to seeing you again.
par un voyageur
Publié le 12 oct. 2024 sur Expedia
We stayed two nights. One bath towel, no cups, no service between nights, bathroom light dim and flickering, part of bathroom ceiling open, no bath mat for shower.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Darby Hansen General Manager, Gestion de l’hôtel
Thank you for your response. We are so sorry to hear that housekeeping did not stock the room properly. We will have maintenance take a look at the room as well.
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Pros In The Past: A Great Place To Stay
Friendlier American Guests Before, Rooms Are Very Clean. Now Alot More Rudier Foreign Guests
Horrible: Foreign Guests Keeping You Up AlNight, With There Load And Disrespectful Noise
Hogging Up The BreakFast, In The Morning
Just Wish The Hall Ways Where Clean, Terrible Oodee(Smell)
The Foreign Guests Won't Say Hi To You , Give You Dirty Looks
Playing Load Music All Night
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Darby Hansen General Manager, Gestion de l’hôtel
Thank you for your review. I have to be honest with my response here and let you know that your review is coming off pretty racist. I think that simply saying that there were inconveniently loud guests and unpleasant odors was enough without making the complaint that "foreigners" specifically are causing these things to happen. With that being said, we hope you have a splendid day here in the beautiful melting pot that is America, where the statue of liberty says: "Give me your poor, your tired, your huddle masses yearning to breathe free."
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Love they crew. They always goes up and beyond just to satisfy they customers. Very friendly. Very understanding too. Favorite hotel
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Darby Hansen General Manager, Gestion de l’hôtel
Thank you for your response. We appreciate you and your friendly face. You are such a wonderful guest and we all enjoy you as much as you do us.
par un voyageur
Publié le 10 oct. 2024 sur Expedia
The hotel is the best.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Darby Hansen General Manager, Gestion de l’hôtel
Thank you! You're the best.
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Nosie all hours of the nignt! People parting. Room was nastyand stinked. Batbroom was groos found a pill where the towels go. When someone would flush the toilet next door it would come up our sink. Very very gross!
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Darby Hansen General Manager, Gestion de l’hôtel
Thank you for taking your time to leave us this review. We do appreciate you letting us know about the plumbing issues in your room. We will have our maintenance team look into fixing that issue immediately. We are sorry to hear that the housekeeping team fell short of the standards that you can count on from an AmericInn for cleanliness.
par un voyageur
Publié le 8 oct. 2024 sur Expedia
I checked out within 2 hrs. I’m a single woman; this facility was housing either low income or homeless people. The room was not clean, and not secure. There was a small balcony; the separation between rooms was a simple step over low bars. I am shocked this was offered on Expedia. I chose the site, thinking it could be trusted. I will never use this site again, and I will advise others to do the same. I will be seeking compensation for the devastation of this experience.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Darby Hansen General Manager, Gestion de l’hôtel
Thank you, Susan, for taking the time to leave us a review. We are so sorry to hear that you did not enjoy your stay with us. We understand that you did not feel comfortable, so we did grant you some compensation. We hope that you have a wonderful day.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Breakfast could of been better sith more options, bathrooms were not the cleanest, noise was horrible.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Darby Hansen General Manager, Gestion de l’hôtel
Thank you for your response. We provide a continental breakfast with warm waffles, bread, bagels and cereals. On the weekends we offer a few more options in addition. We are sorry that it wasn't enough. We will be discussing the cleanliness issue mentioned in our weekly housekeeping meeting. Thank you again for the review and the chance for us to improve the guest experience for you.
par un voyageur de Omaha
Publié le 6 oct. 2024 sur Expedia
Reasonable price. Rooms wee clean enough. Staff was friendly, helpful and respectful.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Darby Hansen General Manager, Gestion de l’hôtel
Thank you for your response.
