2/10 – Terrible
Darcie
Voyage en famille
22 oct. 2024
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
When I got there I had to go to a bar across the street to take out 100 cash for the hotel deposit since their credit card machine didn't work with deposits!! Very sketchy situation especially for a woman traveling with a kid. After going back to the hotel got my room. Get in my room fire alarms ripped off the ceiling and sitting in window seal. TV not hooked up, phone not hooked up. After a 14 hr drive I hooked everything up but then the TV had a broken screen. When the manager came to fix my TV and let him know I fixed it already and that's when I noticed the bolt lock didn't lock on the hotel door. he told me it was fine. I said it's not fine I want to be able to lock my door and lock the top latch he says no other rooms and if I didn't like it I could check out. After contacting Expedia and saying I wanted a refund supposedly they were going to give me a refund through the hotel that never happened they charged me. But at least after Expedia contacting them they upgraded me to a bigger Queen suite that everything worked and I could lock my door, and they told me I can check out whenever I wanted. all I wanted was to get the heck out of there after being treated like that and being in such a broken dirty room. Never stay here!! If you do avoid room 224. Still want my money back!!!
Darcie
Séjour de 1 nuit en octobre 2024