Note fondée sur 898 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de INMAN
Publié le 1 déc. 2024
someone was talking about a vehicle break in when we checked in, using a card to access elevator, we realized we weren't in a safe neighborhood and it was unsettling. Check in lady had a movie on her phone and volume high as we checked in - was so rude.
Commentaires de Gestion de l’hôtel
3 déc. 2024 par Manager, Gestion de l’hôtel
Hello VALERIE, We appreciate you sharing your feedback with us and apologize for any inconvenience you experienced during your stay. We take safety and guest service seriously and will address these concerns with our team. Our goal is to ensure all our guests have a comfortable and enjoyable stay.
par un voyageur
Publié le 19 oct. 2024
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Manager, Gestion de l’hôtel
Hello Kelley,We're thrilled to hear you had a pleasant stay with us! We appreciate you choosing our hotel and hope to welcome you back soon for another wonderful experience.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
There were some mishaps during our stay ( fire alarm went off due to a short) but our room was clean and the AC worked great. The staff couldn't have been nicer.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Manager, Gestion de l’hôtel
Hello Helga,We appreciate your feedback regarding our staff and room cleanliness. We strive to provide a comfortable stay for all our guests. If there are any further details you would like to share with us, please don't hesitate to contact our management team.
par un voyageur
Publié le 3 oct. 2024 sur Expedia
WILL NOT STAY THERE AGAIN!!!!!! Worst experience ever. I stayed here twice first time was good. I paid $250 for a dirty room. $150 deposit yess that is just the deposit & did not say that on the website. There was stains on the sheet. I had to go ask for clean sheets. Coffee stains on the wall.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Hello Kaila,We value your feedback and apologize for any inconveniences during your stay. Our team strives to uphold the highest standards of cleanliness and service. For any future concerns, please don't hesitate to reach out to our management team directly.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Diana checked us in, and she is awesome! The security features are very much appreciated, especially at night. The room was clean and comfortable, and the beds/pillows were some of the best I've slept in. Breakfast was fabulous, with lots of options. I will absolutely be staying here again the next time I'm in Omaha. (All of the staff were very friendly.)
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Manager, Gestion de l’hôtel
Hello Ursula,We are delighted you enjoyed your stay at our hotel. It's great to hear you appreciated the security measures, cleanliness, comfortable amenities, and our breakfast options. Our team works hard to provide exceptional service to all our guests. We look forward to welcoming you back on your next visit to Omaha.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Pleasantly surprised by this one
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Samuel,We're delighted to hear that you enjoyed your stay with us. Should you have any future concerns or feedback, please feel free to contact our management team directly. We value your input and look forward to welcoming you back in the future.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Manager, Gestion de l’hôtel
Hello Barbara, We apologize for any shortcomings during your stay. Please feel free to contact us to discuss your experience further so we can improve our services.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello Catina, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello Andy, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
par un voyageur de DENVER
Publié le 29 sept. 2024 sur Expedia
Más limpieza en lobby y personal atento a recibir a las clientes dure 15 minutos esperando a que saliera alguien a darnos el cuarto jajaja
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Manager, Gestion de l’hôtel
Hello BLANCA,We appreciate your feedback regarding the lobby cleanliness and service. Please feel free to contact our management team directly to address this matter further. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
