Note fondée sur 949 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 oct. 2024 sur Expedia
We stayed here twice in one month for easy access to soccer tournaments. Each time, multiple team families had issues with either getting woken up by a phone call or them knocking on doors, because they didn’t know if the rooms were occupied. We had to wait 30 minutes at check in this time and my guy was friendly and apologetic, but they kept having to go to rooms while the lines were long to make sure rooms were clean… it was crazy. Also the last time the pool smelled terrible and by Sunday they closed it down for maintenance. The hallways were dirty with popcorn cookies the two days we were there. Our king size bed only came with three pillows and then one for the pull out couch and we couldn’t get more. One of the other staff members checking one of our other family members out had orange fingers that he kept licking and touching everything with. Not impressed and our teams won’t be staying again.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Chris B. , Gestion de l’hôtel
I am incredibly sorry to hear of your experience you had with us. We have spoken to all departments about these issues and new training is being conducted to not only know how to handle issues but to avoid issues such as this. If you have Hilton Honors I would be happy to award you points for the inconvenience of your stay. If there is anything else we can do for you please let us know.
par un voyageur
Publié le 6 oct. 2024 sur Expedia
We were checked in to the hotel in the evening. We then received 3 phone calls to our room and had a staff member knocking loudly on our door and entering the room at 10:30 PM to "check if anyone was in the room." In the morning, they said we were checked in but not assigned to a room. This same thing happened to another family staying at the hotel about a month earlier, except they were awoken to staff pounding on their door around midnight. On day of checkout (which is 11), housekeeping staff entered our room twice before 10 without knocking and we had not checked out yet. When we were bringing things to our car around 10:45, we came back to our room and the door was open. We will not be staying here again.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Chris B. , Gestion de l’hôtel
I am extremely sorry to hear of your experience at our location. These issues are being resolved with updated training in all departments. These are not issues we are okay with having and I do appreciate you letting us know of your experience. If you have Hilton Honors I would be happy to award you points for your stay with us. If there is anything else we are able to do for you please let us know.
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Justina, Area Director of Sales, Gestion de l’hôtel
Thank you for your feedback. We look forward to your next visit!
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Justina, Area Director of Sales, Gestion de l’hôtel
Thank you for choosing the Hampton Inn La Vista. We look forward to your next stay with us.
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Justina, Area Director of Sales, Gestion de l’hôtel
Thank you for choosing the Hampton Inn La Vista. We look forward to your next stay with us!
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Justina, Area Director of Sales, Gestion de l’hôtel
Thank you for choosing the Hampton Inn Southwest La Vista. We appreciate you taking the time to provide us with your review.
par un voyageur
Publié le 23 sept. 2024 sur Expedia
Great for what we needed as we drive
to IL.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Justina, Area Director of Sales, Gestion de l’hôtel
Thank you for choosing the Hampton Inn La Vista. We appreciate your feedback. Safe travels to Illinois!
par un voyageur
Publié le 21 sept. 2024 sur Hotels
unable to adequately control the tv (remote not work) and the air conditioning (too cold); also no exhaust in the bathroom; appreciated the staff attention to room request fir handicapped guest
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Justina, Area Director of Sales, Gestion de l’hôtel
Thank you for bringing the TV issues to our attention, we will look into this matter. The AC is controlled by the thermostat on the wall unit.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
par un voyageur
Publié le 11 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Justina, Area Director of Sales, Gestion de l’hôtel
Thank you for choosing the Hampton Inn La Vista. We are happy to hear you enjoyed your stay and look forward to welcoming you again in the future!
