Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Kristine Goertz-Campbell, Director of Sales, Gestion de l’hôtel
Thank you for the great review, Lawrence, we appreciate your business. Hope to have you as our guest again soon. Safe travels.
par un voyageur
No Water Pressure !
Publié le 18 août 2024 sur Hotelsno water pressure for 6 nights!
"We have a pump on order"
Slow trickle shower.... zero cold water in the shower.... hot trickle! Things should be disclosed prior to booking
Commentaires de Gestion de l’hôtel
19 août 2024 par Kristine Goertz-Campbell, Director of Sales, Gestion de l’hôtel
Hi Kurt,Thank you for taking the time to leave us a review, thank you for letting us know about that room as it will be fixed. We would have been happy to move you to a different room, so sorry your stay did not go as planned. Safe travels.
par un voyageur
Publié le 18 août 2024 sur Expedia
Nice big rooms. Noisy streets at night - fire engines, loud motorcycles. Bring earplugs! Parking was easy. One front desk woman was very unpleasant and unhelpful. When asking for directions, told us to just use a gps and was quite dismissive. Dirty birds restaurant is a 4 min walk and delicious! Not sure we would stay here again.
Commentaires de Gestion de l’hôtel
19 août 2024 par Kristine Goertz-Campbell, Director of Sales, Gestion de l’hôtel
Hi Juliane,Thank you for taking the time to leave a review, we do have a great location and so close to 30+ restaurants, bars and shopping, Dirty Birds is a good one. We do apologize for the front desk associate and will address it as we pride ourselves on our customer service. We do hope to have you back as a guest again soon. Safe travels.
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 août 2024 par Kristine Goertz-Campbell, Director of Sales, Gestion de l’hôtel
Thank you for the 10 out 10 review Bailey, we appreciate you! So glad you had a great experience with us and hope to have you as our guest again soon.
par un voyageur
Close to old market
Publié le 16 août 2024 sur HotelsComfortable room. Hotel is walking distance to old market and has a well equipped gym.
Commentaires de Gestion de l’hôtel
16 août 2024 par Kristine Goertz-Campbell, Director of Sales, Gestion de l’hôtel
Thank you for the kind words, Mona, we appreciate your business and hope to see you again soon! Safe travels.
par un voyageur
Publié le 15 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Kristine Goertz-Campbell, Director of Sales, Gestion de l’hôtel
Thank you for the great review, Kurt, so glad you had a fabulous experience with us. Hope to have you as our guest again soon. Safe travels.
par un voyageur
Publié le 14 août 2024 sur Expedia
The chandeliers
Commentaires de Gestion de l’hôtel
14 août 2024 par Kristine Goertz-Campbell, Director of Sales, Gestion de l’hôtel
Thank you for taking the time to leave us a review, glad you enjoyed your stay. Safe travels.
par un voyageur
Do not stay here!
Publié le 13 août 2024 sur HotelsPros:
The young man who operates the shuttle is very nice. The room is large. The bed is very comfortable.
Cons:
At Check in, they stated to me that I had only one room with two beds however I had made the reserved with two rooms with two beds. The girl behind the counter went to the manager to see if there was anyway they could get another room, but that the hotel was full and she didn’t think that would be possible. They did find another room.
There had been a storm a few days before, so there were no keys to get into any of the rooms so somebody from the staff had to let people in their rooms anytime someone wanted to leave and then reenter their room.
The TVs were not working.
We went to the restaurant in the hotel for breakfast. ‘Sorry we have no eggs’
So we ordered toast..
Bathroom: under the sink in bathroom was not clean..
I dropped my hairbrush and it landed under the sink, I went to retrieve it, and there were items under the sink from previous inhabitants. Such as a hair scrunchie and a lot of dirt. See photo. The ceiling in the bathroom was peeling and in need of repair.
See photo. I asked repeatedly to discuss with the manager hoping to get some type of reduction in the nightly rate. I was told the manager was off duty but he would call me. I never received a call.
Commentaires de Gestion de l’hôtel
13 août 2024 par Kristine Goertz-Campbell, Director of Sales, Gestion de l’hôtel
Thank you for taking the time to leave us a review. We apologize as it looks like your stay did not go as planned. There was a storm (250K people without power) our cable was out until Saturday, our guest wi-fi worked, you could stream on the TV's and we had AC. We were overbooked at times but were able to accommodate everyone, when the power was turned on in their homes, they would check out, so it all worked out. The ceiling has been fixed as well, thank you for letting us know. Safe travels.
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Kristine Goertz-Campbell, Director of Sales, Gestion de l’hôtel
Thank you, Evan, for the 10 out 10 rating, we appreciate your business and look forward to having you as a guest again soon. Safe travels.
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Kristine Goertz-Campbell, Director of Sales, Gestion de l’hôtel
Thank you, Charles, for the 10 out of 10 rating! We certainly appreciate your business and hope to see you again soon. Safe travels.
