Note fondée sur 541 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 oct. 2023 sur Expedia
Outdated, beds ok
Commentaires de Gestion de l’hôtel
29 oct. 2023 par Manager, Gestion de l’hôtel
Hello Marie,Thank you for your feedback. We're sorry to hear that the hotel's decor did not meet your expectations. We appreciate your comments on the comfort of the beds.
par un voyageur
Worst stay in a hotel/motel in a long time
Publié le 19 août 2024 sur HotelsAwful!!!!!!!everything about this motel was terrible lights didn’t work right electricity was off for more than 2 hours in my room and room was dirty this motel needs to be repaired and cleaned and updated
Commentaires de Gestion de l’hôtel
21 août 2024 par Manager, Gestion de l’hôtel
Hello Daniel, We appreciate your feedback and apologize for any inconvenience caused during your stay. Guest satisfaction is a top priority for us, so we have taken note of your comments and will address them with the relevant departments to ensure a better experience for future guests.
par un voyageur
Publié le 9 août 2024 sur Expedia
The room was clean and the staff was helpful. There should be a bar in the bathtub to assist older/ special needs guests.
Commentaires de Gestion de l’hôtel
9 août 2024 par Manager, Gestion de l’hôtel
Hello Patrick,We appreciate your feedback regarding the room cleanliness and helpful staff. Suggestions for improvements are always welcome and we will pass along your comments about the bathtub to our management team for their consideration.
par un voyageur de Summerville
Publié le 5 août 2024 sur Expedia
Shower sprayer wasn't tall enough to stand under. Breakfast good/average.
Ice machine broken
Shower rod pulling out from wall.
Commentaires de Gestion de l’hôtel
7 août 2024 par Manager, Gestion de l’hôtel
Hello Anne, We appreciate your valuable feedback regarding your recent stay. It's important for us to address these issues promptly for future guests' satisfaction. Please feel free to reach out to our management team so they can assist you further with your concerns.
par un voyageur
Publié le 27 juill. 2024 sur Hotels
The service was excellent at the hotel, initial room had a maintenance issue and we had a new one within an hour of check in. The pillows could use an upgrade and smart TV's would be nice. Breakfast was alright, but keep in mind Cracker Barrel is a 2 minute walk if you have even a little bit of a budget. If you order food, ensure the delivery driver knows which hotel they are going to, this was an issue. As for the hotel, it will not win awards, but the staff was excellent.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Manager, Gestion de l’hôtel
Hello Michael,We're glad to hear you had a positive experience with our staff. We appreciate your feedback on the pillows and amenities, and will take it into consideration for future improvements. We hope you enjoyed the convenience of our location and will share your suggestion for smoother food deliveries with our team for review. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
par un voyageur
Stay away from Room 113
Publié le 27 juill. 2024 sur HotelsBeds and room were relatively comfortable, though there was sort of a musty smell. We slept well enough. But when we woke in the morning and went to use the shower we realized that there was a leak of some sort occurring. All of our towels and washcloths were soaked with water. There was water on the floor and the roll of toilet paper on the top/back of the toilet was ruined as well.
The staff was prompt in addressing the lack of clean towels, but there are some significant water issues that they have to contend with.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Manager, Gestion de l’hôtel
Hello William A, We appreciate your feedback regarding your recent stay and are glad to hear you found the beds comfortable. We apologize for any inconvenience caused by the musty smell and water leak you experienced. Rest assured, we have alerted our maintenance team to address these matters promptly. Your comments will help us improve the guest experience in the future.
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Manager, Gestion de l’hôtel
Hello Barb,We are thrilled to hear you had a great stay with us! We appreciate your support and hope to welcome you back soon.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Manager, Gestion de l’hôtel
Hello Ashley,We're thrilled to know you enjoyed your stay with us! We hope to welcome you back soon for another fantastic experience!
par un voyageur
Publié le 26 juill. 2024 sur Hotels
Comfortable bed, good breakfast, quiet,
Commentaires de Gestion de l’hôtel
27 juill. 2024 par Manager, Gestion de l’hôtel
Hello Heather,We are pleased to hear that you found our beds comfortable, enjoyed our breakfast, and experienced a quiet environment during your stay. Your feedback is greatly appreciated as we strive to provide a pleasant experience for all our guests. Thank you for taking the time to share your thoughts with us.
par un voyageur
Publié le 26 juill. 2024 sur Expedia
Low quality property.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Manager, Gestion de l’hôtel
Hello Brian,We appreciate your feedback and regret to hear that your stay did not meet your expectations. Guest satisfaction is important to us, and we will share your comments with the team for further review and improvement opportunities. Thank you for sharing your experience with us.
