Note fondée sur 343 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,6 Service et personnel
4,7 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Kearney
Publié le 18 nov. 2024
Commentaires de Gestion de l’hôtel
18 nov. 2024 par Christine, Gestion de l’hôtel
Hi Lorie-Thank you for sharing your positive experience while a guest here at Residence Inn Omaha West. All of our suites offer the comfort of home! We look forward to seeing you again when your travels include Omaha.
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Chris, Gestion de l’hôtel
Dear Stephen,On behalf of the entire hotel team, I want to thank you for providing us with your positive rating! Your feedback has been shared with our entire team as a way of celebrating the great guest experience we delivered. We hope to see you again when your travels bring you back to Omaha.
par un voyageur de Omaha
Publié le 2 août 2024 sur Expedia
The property is already dated and run down. The construction of this building must have been shotty, as we could hear every foot step and sound from the room above us. We stayed there due to a power outage for one night, but can’t imagine staying here by choice while visiting Omaha. The desk clerk was unfriendly and never recognized me as a platinum Bonvoy member. He honestly never even looked at me during check in… kind of weird! Stay elsewhere in town!
Commentaires de Gestion de l’hôtel
2 août 2024 par Chris, Gestion de l’hôtel
Dear Todd,We would like to thank you for staying with us and sharing your experience. We understand that when staying with us comfort and goodnight's rest is essential especially after the storm. We would like to apologize for the disturbances that you experienced due to other guests. I would like to assure you that we will take all necessary steps to address the concerns you have mentioned, and I will speak with the leadership team to look into the situation further as we heavily rely on our Front Office Associates to take care of and ensure the satisfaction of our guests. In addition, we are slated for a renovation soon. We hope you will give us another opportunity to provide the guest experience we strive to deliver.
par un voyageur
Publié le 20 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Chris, Gestion de l’hôtel
Dear Carrie-Thank you for sharing your positive experience while a guest here at Residence Inn. All of our suites offer the comfort of home! We look forward to seeing you again when your travels include Omaha.
par un voyageur
Publié le 13 juill. 2024 sur Expedia
Property is clean, well-kept, staff is friendly and helpful. Nice outdoor space with a fire pit and chairs for lounging.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Chris, Gestion de l’hôtel
Dear Elizabeth-Thank you for your wonderful review! We're delighted to hear that our hotel was clean and our staff friendly. It's great to know that you also enjoyed our patio area. We look forward to welcoming you back for another stay!We strive to make each guest stay and
par un voyageur
Publié le 4 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Chris, Gestion de l’hôtel
Hi Christine!Thank you so much for your positive feedback. We strive to provide exceptional service and amenities to all of our guests. We hope to have the opportunity to welcome you back in the future!
par un voyageur
Publié le 22 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juin 2024 par Chris, Gestion de l’hôtel
Dear Jennifer-We wanted to thank you for your business! We appreciate your feedback. All of our suites offer the comfort of home! We look forward to seeing you again when your travels include Omaha.
par un voyageur
Publié le 22 juin 2024 sur Expedia
AC unit was broken and made a horrendous noise all night. I was unable to sleep at all. This went on for 5 nights. The staff and management said they couldn’t do anything about it because that’s what “corporate” said.
Commentaires de Gestion de l’hôtel
24 juin 2024 par Chris, Gestion de l’hôtel
Dear Paul-I am writing to apologize for the inconvenience and frustration you have experienced due to the A/C unit not working properly. We are actively working to resolve the issue and we hope you will give us another opportunity to provide you with an improved stay.
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 juin 2024 par Chris, Gestion de l’hôtel
Dear Bertina-Thank you for your review. I'm sorry to hear you had a frustrating experience. Due to a city wide event we are unable to refund deposits. I hope you will consider staying with us when your travels bring you back to Omaha.
par un voyageur
Publié le 8 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 juin 2024 par Chris, Gestion de l’hôtel
Hi Donald-Thank you for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. We hope to see you again when your travel brings you back to Omaha!
