Note fondée sur 871 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,4 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Thomas de France
Hôtel bon rapport qualité/prix
Publié le 16 juin 2013 sur HotelsL'hôtel est propre et très bien située. Il permet rapidement d'être sur les grands axes d'Omaha.
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Manager, Gestion de l’hôtel
Hello Brigida,We are delighted to hear you had a pleasant stay with us! Should you have any further comments or suggestions, please don't hesitate to reach out to us. We look forward to welcoming you back soon!
par un voyageur
Publié le 24 août 2024 sur Expedia
Loved it
Commentaires de Gestion de l’hôtel
24 août 2024 par Manager, Gestion de l’hôtel
Hello Allison,We're thrilled you enjoyed your stay with us! Your satisfaction is our top priority, and we hope to host you again in the future for another wonderful experience.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Hello Tommy, We're sorry to hear that your experience didn't meet your expectations. Please don't hesitate to contact us directly with any details about your stay so we can address your concerns and improve our service.
par un voyageur
Publié le 23 août 2024 sur Hotels
Roaches, hadn't been vacuumed in a while. Only 1 lock on door, no deadbolt or chain etc.. At night they lock all external doors except for the front and then the next closest door. Added a second night and they tried to charge extra because the first night they didn't have what I reserved. No breakfast. No hot water till later in the day. Refrigerator quit working the first night.
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Commentaires de Gestion de l’hôtel
27 août 2024 par Manager, Gestion de l’hôtel
Hello Tommy, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 août 2024 par Manager, Gestion de l’hôtel
Hello Kentaro,We value all guest experiences and would appreciate the opportunity to learn more about your stay. Please contact us directly to discuss any concerns you may have had.
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Manager, Gestion de l’hôtel
Hello Sarah, We're sorry to hear that your experience didn't meet your expectations. Please feel free to reach out to us directly so we can address any concerns you may have. We value your feedback and hope to have the opportunity to improve your experience in the future.
par un voyageur de Tecumseh
Publié le 18 août 2024
People strung out on drugs everywhere doors propped open
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Hello Alisha, We take all feedback seriously and will address this matter promptly with our security team. Your comfort and safety are our top priorities, and we apologize for any inconvenience this may have caused during your stay. If you have any further details to share, please don't hesitate to contact us directly.
par un voyageur de Tecumseh
Publié le 18 août 2024
Check in is 3 not 2 even after paying the fee to check in early rooms were downgraded the carpet in the room was sticky the mini fridge had leaked and ruined the wood frame holding it random yarn hanging in the bathroom people strung out on drugs outside side doors were left proped open
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Hello Alisha, We're sorry to hear about your experience and appreciate your feedback. We value your comments and will address them with our team for further improvement. Our primary concern is always the safety and comfort of our guests in accordance with our policies and high standards.
par un voyageur
Don't do it
Publié le 18 août 2024 sur HotelsThere was no remote for the TV..No phone,no coffee pot,no Breakfast or anything to drink available.The sofa had a big hole in the back of it..I saw a mice and then saw behind the TV stand there was mice nest and where they had been chewing on stuff..yuk..the carpet was sticky and nasty.
Commentaires de Gestion de l’hôtel
19 août 2024 par Manager, Gestion de l’hôtel
Dear Guest, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. Please know that we take cleanliness and maintenance seriously, and I will ensure this is addressed with our team. Your comments have been shared with the relevant departments for review.
