Note fondée sur 455 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Richard
Publié le 2 mai 2016 sur Hotels
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Front Desk Manager, Gestion de l’hôtel
Thank you for taking the time out of your day to leave us a review. We are pleased to hear that you enjoyed your stay with us! We sure hope to see you again in the near future with us!Thank you for choosing and supporting TownePlace Suites Omaha West!
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Average - not bad, but not great either. Staff was friendly. Breakfast a little disappointing - no meat, nothing in the oatmeal server, decaf coffee was ice cold. Eggs and waffles were good. Top of fridge in our room (eye level) was dusty. Oddly placed chair in our room wasn't really any use. Couldn't move it to where you could see TV or anything. We were able to move one dining chair to be able to see TV; otherwise sitting on the bed. Most of our time wasn't at the hotel, so not a huge issue. Beds and bath were fine. Overall, I'd just say it was average.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Front Desk Manager, Gestion de l’hôtel
Thank you for taking the time out of your day to leave us a review. We apologize for not meeting your expectations. We hope you give us another try to meet your expectations. See you again in the near future!Thank you for choosing and supporting TownePlace Suites Omaha West
par un voyageur
Publié le 8 sept. 2024 sur Expedia
It’s always a good experience when I stay
Commentaires de Gestion de l’hôtel
9 sept. 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to leave us a review. I am so happy to hear that you enjoyed your stay with us not just this stay, but all of your visits. We hope you continue to visit us in the future when you are in the area. We appreciate your business and continued support of Towneplace Suites Omaha West.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
I stayed 3 nights and very much liked the room. However, the "refresh" was lacking. All of the shower soaps where empty when I checked in and not refilled. only one trash can was emptied. The coffee was not refilled after the refresh. All I could tell they did was replace a towel and the same for the bar of soap. I question whether or not they even changed the sheets from the last guest based on what I saw. Also, a Q-Tip stayed in the hallway for two days.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Front Desk Manager, Gestion de l’hôtel
Thank you for taking the time out of your day to leave us a review. We apologize for the inconvenience of the upkeep of services for you. We will discuss these issues with our housekeeping team. We hope you come back again in the near future to receive a better experience with us. Thank you for choosing and supporting TownePlace Suites!
par un voyageur de Matthews
Publié le 15 août 2024 sur Expedia
I was terribly disappointed with this property. The staff were excellent. However the rooms were only adequate with horribly worn towels and comforters on the beds. The kitchen area was devoid of dishes. We had one wine glass and no other glasses in our unit. There was only 2 plates and bowls and only one set of silverware. Obviously no one was checking the rooms. The food on the breakfast bar was equally as bad. I would never consider staying here again. I did let the staff know about the lack of dishes and cutlery in the unit. There excuse wad to blame the housekeeping staff for mug doing their job.
Commentaires de Gestion de l’hôtel
15 août 2024 par Front Desk Manager, Gestion de l’hôtel
Thank you for taking the time out of your day to leave us a review. We apologize that we did not meet your expectations. We will speak with our team to fix these issues. We truly hope you give us another try in the near future. Thank you for choosing and supporting TownePlace Suites Omaha West.
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 août 2024 par Front Desk Manager , Gestion de l’hôtel
Thank you for taking the time out of your day to leave us a review. We apologize that we did not meet your expectations. We sure hope you give us another try in the near future. Thank you for choosing and supporting Towneplace Suites Omaha West.
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par General Manager, Gestion de l’hôtel
Thank you for taking the time to leave us a review. I am very happy to see that you enjoyed your stay with us and we hope that you will visit us again in the future. We appreciate your business and support of Towneplace Suites Omaha West.
par un voyageur
My review
Publié le 4 août 2024 sur HotelsThe sheets were torn, the curtains had small holes in them, the ceiling was patched in spots and never painted over. You could see under the beds that they had not been vacuumed under for some time. Left over dry cereal, dust and a paper crushed into a ball. 3 towels and 2 washclothes for a family of 4 for 2 nights.
Commentaires de Gestion de l’hôtel
5 août 2024 par Front Desk Manager, Gestion de l’hôtel
Thank you for taking the time out to leave us a review. We are so sorry to hear that your stay did not meet your expectations. We will discuss this with our maintenance team to fix these issues. We do hope that you give us another try in the near future. Thank you for choosing and supporting TownePlace Suites Omaha.
par un voyageur
Publié le 4 août 2024 sur Expedia
Friendly
Commentaires de Gestion de l’hôtel
5 août 2024 par Front Desk Manager, Gestion de l’hôtel
Thank you for taking the time out to leave us a review. We are pleased to hear that you enjoyed your stay with us. We hope to see you again in the near future.Thank you for choosing and supporting TownePlace Omaha West.
