Note fondée sur 26 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Property review
Publié le 25 avr. 2024 sur HomeAwayGreat amazing house we all had fun. House kinda fits 12 people but we managed it.
Commentaires de Gestion de l’hôtel
6 juin 2024 par VrboOwner, Gestion de l’hôtel
Thanks so much for sharing your feedback and experience with us. We hope to see you again soon.
par un voyageur
Nice prooerty bad lacked basic toiletries
Publié le 14 déc. 2023 sur HomeAwayThe vacation home was nice and comfy and as per the pictures.
However the overall experience was unsatisfactory due to a very unpleasant guest experience.
1.NO ADDITONAL TOILET ROLLS IN THE HOUSE WERE PROVIDED.It was so unusual and unexpected that not a single spare roll.
2.NO SHOWER GEL HANDWASH IN ANY OF THE TOILETS.
I have never experienced any such thing in other similar services, with this basic stuff missing.It was so unpleasant to have to go out and buy basic toiletries particularly after paying so much for the place.
3.NO ADDITONAL TOWELS.We were using the pool and being avery hot summer we were taking showers twice and there were just one single towel for all for the entire stay.Never before we have found such stingy basics.Very disappointing.No several pool towels.
4.NOONE PICKED THE CALLS OR RESPONDED TO TEXTS.
Since Saturday morning multiple attempts via calls or text to reach property manager none was responded.
5.POOL LIGHTS WERE NOT INFORMED GIW TO TURN ON.Due to the heat we wanted to go in the pool in the evening but could not figure out how to turn other lights.
No information was available, or reaching out to the team helped as no one was picking up.Very dissatisfied
par un voyageur
Family Fun
Publié le 5 déc. 2023 sur HomeAwaySpacious and lots of ammenities to entertain a wide range of ages.
par un voyageur
Weekend Away
Publié le 30 avr. 2023 sur HomeAwayVery nice property, had everything we needed. Did lots of activities and relaxed
Swimming pool was not hot took 1.5 days to get to the nice temperature level for swimming.
Gas stoves are not lighting properly, the big stove main one in the middle is not working
Poor communications when booking the room, paid $100 for extra bed for a kid, there was no bed, just the normal sofa bed in the back room were a 12 year old kid is not expected to sleep at the back away from everyone at a new house. Requested a refund of $100 as nothing extra was done as a member had to sleep on sofa. Request was denied.
Commentaires de Gestion de l’hôtel
15 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback. We hope you enjoyed the beautiful area and surroundings.
par un voyageur
Interesting place
Publié le 14 avr. 2023 sur HomeAwayNice enough place, furniture could be reviewed , it’s like they have cramped to many big pieces of furniture into the space that is not big enough for it …
Commentaires de Gestion de l’hôtel
15 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback and on behalf of the team at Stay Port Stephens, I would like to thank you for staying with us!
par un voyageur
Beautiful house
Publié le 17 mars 2023 sur HomeAwayWe loved the house, stayed there for my mother in laws 60th Birthday weekend, only left the house once to go to the beach.
Only negative was the sound of the ducted air conditioner, very annoying and loud.
Commentaires de Gestion de l’hôtel
15 sept. 2023 par VrboOwner, Gestion de l’hôtel
On behalf of the team at Stay Port Stephens, I would like to thank you for staying with us!
par un voyageur
Nelson Bay Stay
Publié le 12 mars 2023 sur HomeAwayAmazing
Worth it
Very clean, neat and tiday
Commentaires de Gestion de l’hôtel
15 sept. 2023 par VrboOwner, Gestion de l’hôtel
On behalf of the team at Stay Port Stephens, I would like to thank you for staying with us!
par un voyageur
Spacious and large back yard
Publié le 25 févr. 2023 sur HomeAwayOverall we are happy with the property.
* Pool and yard are well maintained
* big front and back yard with plenty of space for kids to run around.
*The Vacuum cleaner broke down, so during our stay, we had to make use of the broom, the bedroom was dusty, but this could be due to the vacuum breaking down, and the cleaner couldn't do their job properly.
Things to improve on.
* The entertainment room is very stuffy, and it doesn't help when there is no control for the electric roller shutter to let air fresh into the room.
* the air-con is extremely loud when operate.
* we helped to clean the garbage bin, we need to use the bin and found that the bin kind of smell so we hosed down the bin and air dry it as we need to use it, somehow this annoy the cleaner.
Commentaires de Gestion de l’hôtel
15 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback! It helps us improve our services further. We have discussed your feedback with the team and want to reassure you that it will not happen again in the future.
par un voyageur
Loved it, would recommend ... and a bit of feedback
Publié le 13 févr. 2023 sur HomeAwayOverall it was amazing, so comfortable and lots of space.
I would thoroughly recommend.
I have some feedback that hope is useful. The outdoor BBQ was dissappointing and tiny to try and feed 11 people. a large flat plate bbq would be ideal. The TV controls were really tough to navigate and turn down the volume. A detailed set of instructions would help. The whole process was slow.
A few things missing like a pizza cutter, more tongs, large chopping boards and large serving plates would be good.
thank you
Commentaires de Gestion de l’hôtel
15 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback.
On behalf of the team at Stay Port Stephens, I would like to thank you for staying with us!
par un voyageur
Fantastic stay thanks.
Publié le 6 févr. 2023 sur HomeAwayTried to key lock the windows in the sunroom next to the barbecue on departure but couldn’t find a key to match the Wideline windows. Otherwise it was perfect for our family and would like to return in the future.
Commentaires de Gestion de l’hôtel
15 sept. 2023 par VrboOwner, Gestion de l’hôtel
On behalf of the team at Stay Port Stephens, I would like to thank you for staying with us!
