Note fondée sur 29 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 janv. 2025 sur HomeAway
Commentaires de Gestion de l’hôtel
14 janv. 2025 par VrboOwner, Gestion de l’hôtel
Hi Genane,
Thank you for taking the time to leave your star rating.
Stay Port Stephens
par un voyageur
Luxury stay
Publié le 14 déc. 2024 sur HomeAwayWe loved staying at the coast and country estate, we had a little problem with the aircon and it was addressed very quickly which was excellent. The pool was amazing and the grass was exceptionally soft.
We would love to stay here again next year.
par un voyageur
Our getaway
Publié le 25 nov. 2024 sur HomeAwayVery happy with this property but we did have a few issues. I think the bbq needs to be cleaned and replaced, also the frying pan needs to be replaced.
The bins were full on arrival. The soap dispenser was empty in both bathrooms. The dishwasher was full on arrival. The property itself was perfect for our stay and location was great would certainly recommend
par un voyageur de Sydney, Australia
Beautiful Place
Publié le 21 nov. 2024 sur HomeAwayThis is a great place to stay. It has everything you need. The 15m heated pool is amazing. If we weren't in the pool we were playing pool in the games room or man shed as my son called it. A few small issues but wouldn't markdown the rating for them. There was a mix up with the cleaners not expecting us to arrive and because of the inconvenience we received a lovely complementary grazing box the next day. The home theatre system told us it needs a new globe so we didn't use it, no lights were working in the master suite and we couldn't get the aircon working in the bedrooms. We only needed two of the five bedrooms so wasn't a great issue for us we just used the rooms closest to the aircon that was working! Couldn't use the foosball table as one of the players must have had an accident and lost his legs. The game room is setup really nicely some updated accessories cue rack etc would be great. We loved that they arrange for somebody to take the bins out and bring them back in the next day. Such a nice quiet spot. Beautifully kept gardens. I would love to stay again another time.
par un voyageur
Property review
Publié le 25 avr. 2024 sur HomeAwayGreat amazing house we all had fun. House kinda fits 12 people but we managed it.
Commentaires de Gestion de l’hôtel
6 juin 2024 par VrboOwner, Gestion de l’hôtel
Thanks so much for sharing your feedback and experience with us. We hope to see you again soon.
par un voyageur
Nice prooerty bad lacked basic toiletries
Publié le 14 déc. 2023 sur HomeAwayThe vacation home was nice and comfy and as per the pictures.
However the overall experience was unsatisfactory due to a very unpleasant guest experience.
1.NO ADDITONAL TOILET ROLLS IN THE HOUSE WERE PROVIDED.It was so unusual and unexpected that not a single spare roll.
2.NO SHOWER GEL HANDWASH IN ANY OF THE TOILETS.
I have never experienced any such thing in other similar services, with this basic stuff missing.It was so unpleasant to have to go out and buy basic toiletries particularly after paying so much for the place.
3.NO ADDITONAL TOWELS.We were using the pool and being avery hot summer we were taking showers twice and there were just one single towel for all for the entire stay.Never before we have found such stingy basics.Very disappointing.No several pool towels.
4.NOONE PICKED THE CALLS OR RESPONDED TO TEXTS.
Since Saturday morning multiple attempts via calls or text to reach property manager none was responded.
5.POOL LIGHTS WERE NOT INFORMED GIW TO TURN ON.Due to the heat we wanted to go in the pool in the evening but could not figure out how to turn other lights.
No information was available, or reaching out to the team helped as no one was picking up.Very dissatisfied
par un voyageur
Family Fun
Publié le 5 déc. 2023 sur HomeAwaySpacious and lots of ammenities to entertain a wide range of ages.
par un voyageur
Weekend Away
Publié le 30 avr. 2023 sur HomeAwayVery nice property, had everything we needed. Did lots of activities and relaxed
Swimming pool was not hot took 1.5 days to get to the nice temperature level for swimming.
Gas stoves are not lighting properly, the big stove main one in the middle is not working
Poor communications when booking the room, paid $100 for extra bed for a kid, there was no bed, just the normal sofa bed in the back room were a 12 year old kid is not expected to sleep at the back away from everyone at a new house. Requested a refund of $100 as nothing extra was done as a member had to sleep on sofa. Request was denied.
Commentaires de Gestion de l’hôtel
15 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback. We hope you enjoyed the beautiful area and surroundings.
par un voyageur
Interesting place
Publié le 14 avr. 2023 sur HomeAwayNice enough place, furniture could be reviewed , it’s like they have cramped to many big pieces of furniture into the space that is not big enough for it …
Commentaires de Gestion de l’hôtel
15 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback and on behalf of the team at Stay Port Stephens, I would like to thank you for staying with us!
par un voyageur
Beautiful house
Publié le 17 mars 2023 sur HomeAwayWe loved the house, stayed there for my mother in laws 60th Birthday weekend, only left the house once to go to the beach.
Only negative was the sound of the ducted air conditioner, very annoying and loud.
Commentaires de Gestion de l’hôtel
15 sept. 2023 par VrboOwner, Gestion de l’hôtel
On behalf of the team at Stay Port Stephens, I would like to thank you for staying with us!
