Note fondée sur 75 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,5 Service et personnel
3,2 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Chennai
Publié le 22 oct. 2018 sur Expedia
Propreté douteuse, réservation pour une chambre de luxe au final une chambre sale, salle de bain pas propre, linge de toilette gris et abattant des toilettes cassé
Commentaires de Gestion de l’hôtel
29 oct. 2018 par Team Sinclairs, Gestion de l’hôtel
We are saddened that you found shortcomings in our property which stands in contrast to the feedback we generally get from our guests. Our properties are known for their cleanliness and high quality of maintenance. We have noted the deficiencies pointed out by you and would urge you to please consider it as an aberration. We assure you that the next time you visit us, you will experience the signature hospitality that Sinclairs is famous for.
Do give us a chance to make your next stay with us an enjoyable experience.
par jeremy de Lille
Hôtel très moyen
Publié le 9 nov. 2014 sur HotelsWifi ne fonctionne pas. La description sur le site internet ne correspond pas à l'hôtel (SPA et club de fitness inexistants). Mauvaise qualité de literie dans les chambres. Nourriture du petit déjeuner très moyenne. Malgré tout, personnel serviable et accueillant.
par un voyageur
Publié le 31 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 avr. 2024 par J Senthil Kumar (Operation Manager), Gestion de l’hôtel
Dear Ma’am,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement within the property. I take great pride in the service our hotel provides, and we are always looking for ways to improve these services, identify training opportunities, and provide an outstanding guest experience. Regards,J Senthil Kumar (Operation Manager)
par un voyageur
Publié le 2 févr. 2024 sur Expedia
When I checked in the room had prior guest’s trash and the bed and bathroom smelled terrible. The couch had blood stains. Gave my laundry to be cleaned and it came back stinking like urine. The food was also bad.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par J Senthil Kumar (Operation Manager), Gestion de l’hôtel
Dear Ms Vandana,Thank you for letting us know about the issues that you experienced during your recent stay at our property. Reviews like these give us an opportunity to address areas of improvement within the property. I take great pride in the service our hotel provides, and we are always looking for ways to improve these services, identify training opportunities, and provide an outstanding guest experience. Regards,J Senthil Kumar (Operation Manager)
par un voyageur
Publié le 19 janv. 2023 sur Hotels
par un voyageur
Publié le 15 déc. 2022 sur Expedia
I wanted to tell the cons. first
1.) Property is away from ooty town. You need ken vehicle
2.) You cant have outside food, you will be forced to eat hotel food, there are no any varieties and very pathetic taste and dishes. I will give 2/10 for food and its overpriced
3.) The road to this hotel from ootty is in pathetic condition
4.) Room service and e evrything closes by 10 so if you have party with friends and want something..no options as no outside food and no inside
Commentaires de Gestion de l’hôtel
19 janv. 2023 par Sinclairs, Gestion de l’hôtel
Dear Sir,Thank you for taking the time to provide feedback with regards to your stay with us. As a valued guest, your feedback is important to us as we continue to strive to provide our guests the best possible experience. We regret we did not fully meet your expectations during your stay with us but we will take corrective measures to improve our service. We hope to welcome you back again in the near future. We also invite you to visit eight of our other hotels in India at Burdwan, Siliguri, Kalimpong, Darjeeling, Dooars, Gangtok, Yangang and Port Blair. The Sinclairs team at these locations will be delighted to serve you.
par un voyageur
Publié le 26 mai 2022 sur Hotels
par un voyageur
Publié le 4 mai 2022 sur Expedia
View from the room is amazing , but the when we opened the washroom door there was a strange awful odor in the washroom, the in room dining menu sucks it’s barely any menu … the breakfast was good with so many options …. The staff were great in greeting , but the room lacks so many amenities, no iron , no hot water 24/7 , no fridge , on some occasions our room service was horrible we had to call like 3 times to enquire about the order ….. it’s barely a 3 star resort …..
Commentaires de Gestion de l’hôtel
13 juin 2022 par Sinclairs, Gestion de l’hôtel
Thank you for your review.
The serene surroundings and the panoramic view of the Ooty town in the backdrop of the Blue Mountains is captivating. However, we are extremely saddened to learn of your dissatisfaction during your stay at Sinclairs Retreat Ooty.
Please note, we encourage our guests to dine at the restaurant where we serve warm food. We will try and increase our offerings for the room service menu.
Generally our guests are highly appreciative of our staff members - we have shared your feedback with the team and have counseled them to be courteous and attentive to the requirements of guests. We sincerely apologize for the inconvenience caused.
Please be assured that guest satisfaction is our prime consideration.
We look forward to welcoming you and your colleagues again to Sinclairs Ooty or to seven of our other properties at Siliguri, Darjeeling, Gangtok, Kalimpong, Burdwan, Ooty and Port Blair.
We would also like to introduce you to the latest addition in the Sinclairs chain - Sinclairs Yangang. Sinclairs Yangang is a lovely property located in South Sikkim. Yangang is a charming hill town, a two-hour drive from Gangtok and Kalimpong.
par un voyageur
Friendly staff, clean and luxurious interiors
Publié le 29 avr. 2022 sur HotelsPleasant stay , we enjoyed. Most important highlight was friendliness of all the staff. Clean and luxurious room. Food is nice with little variety to offer.
Commentaires de Gestion de l’hôtel
13 juin 2022 par Sinclairs, Gestion de l’hôtel
Thank you for your kind review.
We are happy to know that you enjoyed your stay with us. We encourage our housekeeping staff to go the extra mile to ensure guests have a luxurious stay at the hotel.
Personalized service is one of the hallmarks of the Sinclairs group, and we are happy our team was able to deliver top-notch service. We are glad you liked the food at the hotel. Chef Shovan takes special care of the needs and preferences of each of our guests.
We look forward to welcoming you again at Sinclairs Retreat Ooty or to seven of our other properties at Gangtok, Siliguri, Darjeeling, Dooars, Kalimpong, Burdwan and Port Blair. We promise you of a wonderful experience.
par un voyageur
Place not as stated
Publié le 4 mars 2020 sur HotelsHotels.com should not advertise this hotel. Services are very limited. Place is not 1.6 Km from Ooty center. It is nearly 7 KM. Maps does have the right direction. I think i should be refunded part of my cost. Would not recommend to friends.
Commentaires de Gestion de l’hôtel
6 mars 2020 par Sinclairs, Gestion de l’hôtel
Yes we are a little away from the main market but that’s the beauty of our property. Guests can relax and rejuvenate here away from the hustle and bustle of city life.
There are two roads from which you can access the road and the road which passes through the Tea Factory is in good condition and cars ply on this road quite regularly.
We are a reputed company and have over the years built a strong brand equity by providing quality accommodation and services to our guests; therefore we are surprised at your feedback.
Your comments and feedback appears to be a motivated attempt to portray a wrong perception of our property!
