Ratings based on 235 Guest Reviews
Hear it directly from our travellers
2.9 Room cleanliness
3.3 Service & staff
3.0 Room comfort
2.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
I regret cheaping out. Was a rough stay :(
Posted Apr. 2, 2024 on HotelsI hate to leave a mostly negative review, but it really was very rough :c
The price was low, compared to other hotels in the area, which I knew made staying here a risk. I just needed a place to sleep. Didn’t need a whole bunch of amenities, and I didn’t want anything fancy. I went in with low expectations and needs. Just wanted bare necessities. Sadly, I found myself still regretting the stay, wishing I had just payed $30 extra for a nicer place nearby.
The room’s smell was so bad and I never became nose-blind to it. My bathroom was locked when I entered the room, which isn’t necessarily a big deal, but made me wonder if that means the bathroom wasn’t cleaned or was accidentally locked by a cleaner. The bathroom’s quality seemed ok though! Albeit, the water had a bit of a smell to it. Might be a quality of the area and not the fault of the hotel. The bed was springy and put pressure on certain points of my back. I could hear people shifting in their beds in the rooms next to me. Heard lots of banging from upstairs at around 3am. My room was right by the highway and the low sound-suppression meant I would hear every high-speed 18-wheeler zoom by, often waking me up. The interior of the room felt really oppressive to me, and I had really bad anxiety as a result.
The air-conditioning in my room was nice, and the tv has On-Demand which was super nice. I still managed to get enough sleep to safely drive the next day. Staff were super nice and helpful. Location was convenient.
Comment from Hotel Management
Apr. 5, 2024 by M, Hotel Management
Dear Guest,We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings were close to your expectations. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience.Sincerely,Management Team
by A traveller
Horrible front desk service
Posted Feb. 28, 2024 on HotelsWhen my guys arrived, the front desk told them that only 3 rooms were reserved and only let them check into 3 rooms. I paid for 4 rooms and am very disappointed in how my guys were treated, and am expecting reimbursement for 1 room!
Comment from Hotel Management
Feb. 29, 2024 by M, Hotel Management
Dear Michelle,We apologize if you found any of our staff to be unfriendly. Our associates are well-trained to meet and attend to our guests and are always helpful and attentive to every visitor’s needs. This is not usual of our staff at all. Thank you for bringing our attention to this situation. We will look into this and ensure this does not happen again. For any further queries, please feel free to reach us directly.Sincerely,Management Team
by A traveller
Posted Feb. 25, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by M, Hotel Management
Dear Dieujuste,It is extremely pleasing to know you enjoyed your stay with us and that you have rated our hospitality and accommodations so highly! it is our utmost pride to cater to valuable guests like you and we will offer yet another awesome hospitality experience next time. Thank you for your business, and we can't wait to serve you again. Best regards,Management Team
by A traveller
Posted Feb. 14, 2024 on Expedia
The bed was cheap
Comment from Hotel Management
Feb. 21, 2024 by M, Hotel Management
Dear Ricky,Thank you for sharing your experience and we are so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We assure you that we are indeed taking gradual steps to upgrade our property and enhance our hotel rooms to improve our quality of services. It is a great pleasure to host a valuable guest like you. We want to thank you for your business and we look forward to seeing you soon.Sincerely, The Management Team
by A traveller from KEY LARGO
Posted Feb. 14, 2024 on Expedia
It is not that far from the highway
Comment from Hotel Management
Feb. 21, 2024 by M, Hotel Management
Dear Alexander,Your feedback is very valuable to us and we appreciate your generous ratings for our hospitality standards. We are extremely delighted to know you loved your stay with us and that we were able to exceed your expectations. We hope you choose to stay with us again in the future. Thank you for your business and we look forward to seeing you soon.Best Regards, The Management Team
by A traveller
Posted Feb. 14, 2024 on Hotels
Was excellent I stayed there 6 days very clean and staff was very nice
Comment from Hotel Management
Feb. 21, 2024 by M, Hotel Management
Dear Leroy,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards, The Management Team
by A traveller
Posted Feb. 1, 2024 on Expedia
Was going to use the in room coffee maker, there was slime inside the machine 😡 yuk
Comment from Hotel Management
Feb. 9, 2024 by M, Hotel Management
Dear Julie,Thank you for your feedback, we really appreciate it. We are pleased to see your modest ratings and are glad your recent stay with us was satisfactory. In our quest to aim for excellence in hospitality standards, we are taking constant steps to upgrade our property and enhance our hotel room amenities. We regret the inconvenience you faced, and we will see to it that all necessary changes are implemented at the earliest. Having said that, we hope you will give us the opportunity to host you even better in your future stays. Thank you for your business, and we look forward to seeing you soon.Sincerely,Management Team
by A traveller
Posted Jan. 16, 2024 on Expedia
Comment from Hotel Management
Jan. 17, 2024 by M, Hotel Management
Dear Tom,It is so pleasing to see that your recent stay at our property was up to the mark. On behalf of our entire staff, thank you so much for your generous ratings. We take pride in catering to the requirements of valued guests like you, and we are really glad to have exceeded your expectations. Having said that, we want to thank you for your business, and we will ensure your future stays are even more pleasant. See you soon!Best Regards,Management Team
by A traveller
Don’t do it!
Posted Dec. 3, 2023 on HotelsThis was absolutely the worst hotel we have ever stayed at. We checked out a day early.
Book only if you are desperate!
Comment from Hotel Management
Dec. 7, 2023 by M, Hotel Management
Dear Harriet,We are extremely disheartened to see such low ratings from you. Please accept our sincere apologies for your recent stay with us was not up to the mark. We are taking gradual steps to upgrade our property and enhance our quality services, and if given another chance, we will see to it that your future visits are completely satisfactory. Please stay assured that all necessary steps will be taken to ensure no other guest experiences what you did. We really regret the inconvenience, and we sincerely ask for another chance to serve you better in the future.Sincerely,Management Team
by A traveller
Posted Nov. 27, 2023 on Expedia
Comment from Hotel Management
Dec. 22, 2023 by M, Hotel Management
Dear Amanda,We appreciate you taking the time to rate our hospitality standards. It is extremely unpleasing to know that your recent stay with us was not up to the mark. We would appreciate it if you can leave us more elaborate feedback, that way we will be able to better understand your concerns and address them in the right manner. We really value feedback from guests as they help us in bettering our hospitality services. Regardless, on behalf of our entire staff please accept our sincere apologies for we failed to exceed your expectations. Having said that, we earnestly ask for another chance to host you better.Sincerely,Management Team
