Note fondée sur 339 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,6 Service et personnel
3,3 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Woodinville
Publié le 30 sept. 2024 sur Expedia
Front desk employees were very friendly and helpful. The motel is old and just didn't feel clean.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Jonathan RediResponse Specialist , Gestion de l’hôtel
Dear Michael,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ & SUITES OPELIKA. It was great to read that you were pleased with the service provided by our staff. However, we were saddened to see that you were not pleased with the upkeep of our property. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,JonathanRed Roof ManagementRediResponse Specialist
par un voyageur
Visiting Auburn
Publié le 29 sept. 2024 sur HotelsWe were pleasantly surprised by the cleanliness and service at this hotel. We visit the area often to our daughter who is a student at Auburn.we have passed this hotel up many times but nothing else was available- we will definitely stay again.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Erin,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn PLUS+ & Suites Opelika. I am glad to read that you were pleased with the cleanliness of our hotel and the service provided. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Do not waste your money!!
Publié le 22 sept. 2024 sur HotelsThe first room they gave us was disgusting. There was trash on the beds, trash in the beds, trash on the floors and shower. Also, there was NO fire alarm hooked up in the ceiling. There was a place for one but it was not there. Unacceptable and I honestly cannot believe they let us even see that room. I went to the front desk because I wanted my money back. All they could do was give us another room because we booked from Hotels.com. So, we chose to look at another room. It was atleast clean. So, we stayed. The rest of the property looked run down. It was pretty sketchy surrounding it. Also, I went to get coffee in the morning. It was out and no one was around to ask for more. Needless to say, it was not a good experience. I would not recommend this hotel to anyone. Avoid.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Candace,Thank you for taking the time to tell us about your stay at the Red Roof Inn PLUS+ & Suites Opelika. I am sorry that your experience did not meet your expectations, prompting your 4/10 score. The situation you described regarding the lack of cleanliness, the upkeep of the property not being to your liking and the other issues you listed is truly regrettable. We are very sorry for your experience.Nevertheless, I was pleased to see the room you moved to was clean. Please know that we at Red Roof value you as our guest and appreciate your business. Thank you again for sharing your concerns and we wish you all the best.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ & Suites Opelika and I appreciate your 5/5score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 15 sept. 2024 sur Hotels
Dirty. Extremely poor repairs. Shower curtain fell down during a shower. No smoking room smelled like cigs. Will not stay here again. Rip off!!!
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Dear Valued Guest, The staff at the Red Roof Inn PLUS+ & Suites Opelika and I are delighted to see your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Tasha, Thank you for taking a moment to complete our survey. At the Red Roof Inn PLUS+ & Suites Opelika we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Melissa RediResponse Specialist, Gestion de l’hôtel
Hello Marshia, Thank you for taking a moment to complete our survey. The staff at the Red Roof PLUS+ & Suites Opelika and I appreciate your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we at Red Roof hope you’ll visit us again on your next trip!Sincerely,MelissaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Lady at the front desk was overwhelmed by the day being the kick off of college football season and the large amount of check outs and the cleaning service being behind. She was extremely polite and tried to help everyone, while the other lady that was there was looking at laptop, and not trying to help at all
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Tonja. The staff and I at the Red Roof Inn PLUS+ & Suites Opelika appreciate your 3/5score following your stay. I am happy that our extremely polite staff pleased you. However, you stated that one of the staff was unhelpful. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you're in the area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Avoid like the plague…because that’s what you may contract while there
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Thanks for sharing your feedback with us, Russell. The team at our Red Roof Inn PLUS+ & Suites Opelika was saddened to see that we failed to provide you with a satisfactory stay. In order to understand what prompted your 1/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. Have a good day.Best wishes,XaoRed Roof ManagementRediResponse Specialist
