Note fondée sur 326 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,6 Service et personnel
3,2 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2024 sur Expedia
It was difficult to find the actual entrance at night due to work barrels blocking the view of the drive. When we pulled in there were 2 people sitting at a table, 1 had her feet on top of the table. As I entered she loudly asked "You got a reservation? " I said yes. She paused from her phone conversation a moment and asks "Single room?" I replied "No a double". She then gets up to go to the counter continuing her phone call I don't think she even looked at my ID laying on the counter. She put the key on the counter. Still on her call. I asked her for the room number and which side it was on. She seemed to be bothered by the questions saying "Room ### and its on that side" and back to her conversation she went. As I left the gentleman at the table said have a nice stay. I don't even think he worked there. As for the room at least it was clean.
Commentaires de Gestion de l’hôtel
19 août 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Susan,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ & SUITES OPELIKA. It's great to hear that you were pleased with the cleanliness of the room prompting your 3/5 score. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with our staff and the other issues which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your perfect rating, Anna. The staff at the RED ROOF PLUS+ & SUITES OPELIKA and I were over the moon when we saw your 10/10 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Ha
Publié le 9 juill. 2024 sur HotelsOverall great on the hotels part. As far as Hotels. Com they messed my reservation up I had to upcharge to get my right room I didn't get any credit, hotels.com charged me way more and I ly said I paid a less amount than what was told to me. Hotels.com is A JOKE!
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Dawn,Thank you for taking the time to complete our guest survey regarding your recent stay at the RED ROOF PLUS+ & SUITES OPELIKA. I'm so glad you were pleased with the accommodations at the hotel. However, we do want to apologize for the inconvenience caused due to the error with your booking. Nevertheless, at Red Roof feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 12 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 mai 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Kendra,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF PLUS+ & SUITES OPELIKA. We strive to provide guests with all the comforts of home, so I am disappointed to see your 2/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur
Worst hotel stay
Publié le 12 mai 2024 sur HotelsAs we entered to the hotel, the lobby smelled like straight weed. You only get 1 key. The room was not cleaned. The room smelled dirty and musty because the air was turned off. We had to move the bed against the wall because we traveled with our baby so you could tell they didn’t vacuum underneath the bed as well. We went to call room service because we only had 1 pillow for the bed and the phone was disconnected and then we had to go downstairs and get them ourselves. The bathroom didn’t have an air vent. The fridge didn’t work. They never came and cleaned or restock the room through out the 3 days we stayed there so only 1 toilet paper. It was not a good experience, definitely would not recommend to stay there.
Commentaires de Gestion de l’hôtel
14 mai 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,We are sorry to hear your recent experience at the RED ROOF PLUS+ & SUITES OPELIKA did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,SashaunaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 9 mai 2024 sur Expedia
Front desk staff was nice. Entire building is extremely outdated. Zero amenities to mention. While checking for bedbugs (there were none) I noticed it didn’t look like it had been vacuumed/cleaned in years. Possibly not since the place was built.
Commentaires de Gestion de l’hôtel
11 mai 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Eric,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ & SUITES OPELIKA. I was saddened to read your stay fell short of expectations due to the upkeep pf the building, the lack of cleanliness and the other concerns you highlighted. We are very sorry for your experience. Nevertheless, I was thrilled to see you were pleased with our nice front desk staff.Your feedback is important to us and we’ll take your comments into consideration to make changes to improve our customer experience. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 7 mai 2024 sur Expedia
Drain full of hair that wouldn’t drain. Room smelled like a hamster ball. Dirt in every corner. Floor was sticky. Lights didn’t work. Stained towels.
Commentaires de Gestion de l’hôtel
9 mai 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Kayla,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ & SUITES OPELIKA. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the stained towels, the odor you encountered in the room and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Do not stay here
Publié le 5 mai 2024 sur HotelsHotel was really dirty. Room had terrible smell and there was a cigarette burn on bedding. Towel was stained - truly the most awful place I have ever stayed!
Commentaires de Gestion de l’hôtel
7 mai 2024 par Linton Rediresponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for telling us about your recent visit at RED ROOF PLUS+ & SUITES OPELIKA. It's disappointing to read that the uncleanliness of the hotel, the odor in your room and the other concern hindered your experience. Please know guest feedback enlightens us in areas of opportunity so that we can make improvements. As such, we will be utilizing the information provided to limit such occurrences in the future.Thank you for sharing your concerns and our team at Red Roof wishes you all the best in your future travels.Sincerely,LintonRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 5 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 mai 2024 par Linton RediResponse Specialist, Gestion de l’hôtel
Hello Elizabeth, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ & SUITES OPELIKA and I welcome your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Linton Red Roof Management RediResponse Specialist
par un voyageur
Publié le 26 avr. 2024 sur Expedia
It was affordable
Commentaires de Gestion de l’hôtel
27 avr. 2024 par Linton RediResponse Specialist, Gestion de l’hôtel
Dear David,Thank you for telling us about your recent visit at RED ROOF PLUS+ & SUITES OPELIKA. It's good to read that the affordability of our hotel met your expectations. Please know that feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
