Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,8 Propreté de la chambre
2,4 Service et personnel
2,0 Confort de la chambre
1,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Expedia
When arrived we we're turned away by owner/manager due to plumbing problems. We were not given any kind of notice. Owner/manager had my number and had 24 hours to notify us. We had 3 rooms reserved.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused during your recent visit. We understand how frustrating it must have been to arrive and be turned away without any prior notice.
We have noted your concerns regarding the lack of communication from the owner/manager. Rest assured, we take this feedback seriously and will address it with the team to ensure that such incidents do not recur in the future.
If there is anything else we can assist you with or if you have any further questions, please feel free to reach out to us at guestsupport.na@oyorooms.com. Our team will be more than happy to assist you.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
par un voyageur
Publié le 28 sept. 2024 sur Expedia
When we checked in the owner of the hotel told me that they where over booked. We had to wait for a room that originally he stated was being renovated. It had no tv in it originally.no cabel or wifi we had to use our mobile hotspot to watch tv. The hotel looked like it was about to fall apart at any moment. We had no hot water or water pressure. I had to go down to the desk to ask about the water. We had no phone. The staff looked like they where doped out of their minds and when i asked for an extra blanket and towels it took hours to get and the girl told my son my bad i was high and forgot. 0/10 would not recommend unless you're into that kinda thing.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you faced during your stay. This is certainly not the experience we aim to provide to our guests.
We understand the frustration you must have felt due to the room not meeting your expectations. We have shared your feedback with the hotel owner and management team to ensure such incidents are not repeated.
If there's anything more we can assist you with or if you require further clarification, we encourage you to reach out to us at guestsupport.na@oyorooms.com.
Thank you for your understanding.
Team OYO
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Room not available upon check in. Hotel was over booked and no rooms available.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Tim, Gestion de l’hôtel
Hi, Benjamin! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim
par un voyageur
Never again!
Publié le 22 juill. 2024 sur HotelsThe water was leaking inside the bathroom towels were dirty. Couldn't take a shower due to the leaking in the bathroom had to use the towels for the bathroom floor. Just an overall bad experience.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Barbara, Gestion de l’hôtel
Hi, Candice! Please accept our sincere apologies for the inconvenience caused. We agree that the lack of cleanliness is unacceptable, we request you to please take this as an off case since we are thoroughly working on cleanliness and it is one of our basic aspects to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this particular issue. Have a great day ahead! Regards, Barbara
par un voyageur
Publié le 6 juill. 2024 sur Expedia
Everything was filthy the front desk area was filthy and unorganized. He was drunk and offered my husband a beer out of a nasty refrigerator. The room stunk the floors slippery, bathroom looked as if it hadn’t been cleaned in forever.
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Eva, Gestion de l’hôtel
We are sorry for the inconvenience caused to you, Tammy! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Eva
par un voyageur
Publié le 6 juin 2024 sur Expedia
There was poop all inside the toilet and the outer ridge. With what looked like blood in the toilet . The shower was dirty didn’t have a cover just a big hole for the water to drain out . Trash all over the property looks to be abandoned this hotel is not a 4.4. It needs to be condemned and the owner wanted me to pay twice said Expedia canceled the reservation. I wouldn’t pay 20.00 to stay at that place
Commentaires de Gestion de l’hôtel
13 juin 2024 par Eva, Gestion de l’hôtel
Sorry for the unpleasant experience you had with us, Tanya! Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Eva
par un voyageur
Publié le 27 mai 2024 sur Hotels
The hotel was NOT GOOD. They gave s dirty towels, there was trash inder the beds on a very easy to clean laminate floor. The outlets didnt work well. The toilet plugged up 3 times. The bathroom door was so damaged and rotted that you had to push the hinge side with your foot while pulling it shut.
Commentaires de Gestion de l’hôtel
7 juin 2024 par Amy, Gestion de l’hôtel
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Noah
par un voyageur
Publié le 11 sept. 2023 sur Hotels
Old hotel in run down condition in a small town.
Commentaires de Gestion de l’hôtel
7 mai 2024 par Ammy, Gestion de l’hôtel
Hi, Kevin! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.
par un voyageur
Publié le 3 sept. 2023 sur Expedia
Clean comfortable room nice people to deal with would stay agajn
Commentaires de Gestion de l’hôtel
12 sept. 2023 par Ava, Gestion de l’hôtel
Hi, Donna! it feels great to see you that you had a nice stay. We will feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Ava
