Note fondée sur 236 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 juin 2024 sur Expedia
Está super
Commentaires de Gestion de l’hôtel
19 juin 2024 par Safe Travels, Carrie, Team Hosteeva, Gestion de l’hôtel
Hi Nancy! It's super to read you had a super stay with us. Come back again!
par un voyageur
Publié le 10 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 juin 2024 par Safe Travels, Carrie, Team Hosteeva, Gestion de l’hôtel
Hi Jennifer! Thank you for staying with us and giving us a perfect rating. Our place aims to provide a truly unique experience. We hope your next stay is just around the corner.
par un voyageur
Publié le 14 avr. 2024 sur Expedia
Great place to stay
Commentaires de Gestion de l’hôtel
12 juin 2024 par Safe Travels, Carrie, Team Hosteeva, Gestion de l’hôtel
Thank you for your kind words, Leah! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon!
par un voyageur
Publié le 25 sept. 2023 sur Expedia
We had a great time but issues with our unit. No power in the master as well as several kitchen outlets. The ice maker didn’t work, and no trays! The door was ajar when we arrived which was a little odd. We put in a repair request but never heard back or saw any attempt at repairing. The lazy pool is fun but only 1.5ft deep for all of you adult travelers. It had a lovely view, but when paying $$ it’s nice to be able to watch a movie in bed (no power! No reading lamps!)
Commentaires de Gestion de l’hôtel
27 sept. 2023 par Safe Travels, Carrie, Gestion de l’hôtel
We're glad you had a great time, but we're sorry for the issues you faced in your unit, Kaaren. We apologize for the power and ice maker problems, the door being ajar upon arrival, and the lack of response to your repair request. Your feedback is important, and we'll work to improve. Thank you for your comments.
par un voyageur
Publié le 23 sept. 2023 sur Expedia
Great pools and lots to do. Great location
Commentaires de Gestion de l’hôtel
24 sept. 2023 par Brian, Gestion de l’hôtel
Hi Mark! Thank you so much for sharing your review. We are glad to know you had a great stay with us and appreciated the pools and the location. Hope to have a chance to host you again in the future for another enjoyable experience.
par un voyageur
Publié le 23 sept. 2023 sur Expedia
The most relaxing vacation ever.
Commentaires de Gestion de l’hôtel
23 sept. 2023 par Lea, Gestion de l’hôtel
Hi, Sheree! We're delighted to hear that you had the most relaxing vacation ever! Your relaxation and comfort are our top priorities, and we're glad to have been a part of your enjoyable experience. If you ever decide to return for another getaway, we'd be happy to host you again :)
par un voyageur de Slidell
Publié le 1 sept. 2023 sur Expedia
We did a three day rental and had NO air conditioning for the first two days in the month of August with record breaking temperatures and a heat index in the high 90's. We reported it immediately after checking in and we were told we had to wait until the next morning after 9 to have it looked at. The unit had to be completely replaced. We were told it was fixed so we came back to our room only to find out that it was still not cooling down. They had to call out another technician and this time we were told that the duct work was bad and it wasn't the AC. Needless to say we had no AC until 10 p.m on day 2 and it was barely working and unable to cool the unit down properly. We were told we would be compensated and now the hosting company Hosteeva is refusing to issue a refund as indicated during our stay. There were other issues and broken items that we reported as well. Overall our experience was not a good one and we spent a majority of our vacation dealing with repairs when we should have been enjoying our time off.
Commentaires de Gestion de l’hôtel
26 sept. 2023 par Brian, Team Hosteeva, Gestion de l’hôtel
Hi Brian. It is beyond disappointing to read this review you left; we not only had the entire ac replaced in less than 24 hours, but we also offered discounts equal to more than 1 night free to compensate you for the time you were inconvenienced (the ac was reported after 9pm of your 1st night - and it was replaced the following afternoon). We do acknowledge the it was hot and uncomfortable - hence the refund offer which you declined. We are very sorry for the negative experience you had. We honestly tried to be fair.
par un voyageur
A little disappointed
Publié le 26 août 2023 sur HotelsThe stay was good, however, there were pests (roaches) in the unit. The power cord to the cable box in the bedroom with the twin beds was missing. Lastly, the power button to the jacuzzi in the Master bedroom was very difficult to push/turn on.
Would definitively visit again with the hope that these issues will be addressed and remedied.
Commentaires de Gestion de l’hôtel
27 août 2023 par Brian, Team Hosteeva, Gestion de l’hôtel
Hi Kimberly! Thanks for sharing your feedback. We are glad to know you had a good stay with us. At the same time, we regret the inconvenience caused to you. Although we do not have any roach issues at our place, this might be taken as an occasional spotting. Sometimes, even the best of us cannot prevent a roach from climbing up a drainpipe and making itself visible to the guests, which is unfortunate. But we understand your concern and we will definitely fix this and other issues mentioned by doing the needful in this regard. We would love to host you again in the future for a flawless experience.
par un voyageur
Publié le 6 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2023 par Brian, Team Hosteeva, Gestion de l’hôtel
Thank you for staying with us and giving us a perfect rating, Robin! Our place aims to provide a truly unique experience. We hope your next stay is just around the corner.
par un voyageur
Publié le 22 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2023 par Lily, Team Hosteeva, Gestion de l’hôtel
Thank you for the great rating, Kristine! We'll be happy to host you anytime again.
