Note fondée sur 1 124 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 oct. 2024
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Commentaires de Gestion de l’hôtel
13 oct. 2024 par Austin, Gestion de l’hôtel
Thank you for leaving us a review Keith. We are thrilled you had a great time and hope to see you again.
par un voyageur
Publié le 6 sept. 2024
Upon arrival to our room, we noticed one bed was slightly disheveled. Walking to the side a blood stain was noticed on pillow and hair on counter.
Immediately called front desk to be told, they could not move us as hotel was full and asked if we wanted new pillow...seriously. Housekeeping came , changed out the blood stained pillow and put fresh sheets and pillow coverings on. I personally recleabed entire room as counters and tub were also dirty. The window had mold growing, elevators were never swept during 4 day stay.
Breakfast staff was helpful, food was very good.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Alex, Gestion de l’hôtel
We're truly sorry to hear that your experience didn't meet your expectations. We take guest satisfaction very seriously and appreciate you bringing these issues to our attention.We understand your disappointment with the condition of your room upon arrival. We've investigated the matter and have taken steps to address the cleaning issues. We apologize for the inconvenience caused by the blood stain and the dirty surfaces.Regarding the room change, we apologize that we were unable to accommodate your request due to the hotel being fully booked. We'll strive to improve our policies and procedures to ensure that we can accommodate guest requests whenever possible.We're glad that you found the breakfast staff helpful and enjoyed the food.We value your feedback and will continue to work on improving our services to ensure that all our guests have a positive experience.Please feel free to contact us directly to discuss this further.
par un voyageur
Publié le 16 août 2024
Commentaires de Gestion de l’hôtel
23 août 2024 par Alex, Gestion de l’hôtel
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!
par un voyageur
Publié le 4 août 2024 sur Expedia
The area was nice and the food that day was seasoned well and cooked but sausage needs to be cooked longer. Assistance was spot on for anything. Z
Commentaires de Gestion de l’hôtel
6 août 2024 par Alex, Gestion de l’hôtel
Thank you for taking the time to leave this awesome review. We are so happy to hear that you had a wonderful stay. We are so glad that you enjoyed the food. Thank you for letting us know about the sausage. We will definitely look into this ASAP. Thank you again for choosing us! We hope to have the pleasure of hosting you again in the future.
par un voyageur
Publié le 1 août 2024 sur Hotels
Great stay hotel was very clean. Staff was amazing. Very helpful room was bigger than I thought. The only issue I had was The room keys constantly didn’t work on the sensors going to and from the pools and my actual room had to go back constantly to get them re-keyed
Commentaires de Gestion de l’hôtel
6 août 2024 par Alex, Gestion de l’hôtel
We apologize for the inconvenience caused by the malfunctioning key cards. This is definitely not the experience we want our guests to have. We will address this issue promptly to prevent it from happening again.Thank you for your kind words about the staff and the room size. We appreciate your feedback and will work to improve the key card system.
par un voyageur
Publié le 1 août 2024 sur Hotels
The computer system was done, but that was ok. Everything was still great! Staff was friendly and I love the location.
Commentaires de Gestion de l’hôtel
6 août 2024 par Alex, Gestion de l’hôtel
Thank you for taking the time to leave this awesome review. We are so happy to hear that you had a wonderful stay. Thank you again for choosing us! We hope to have the pleasure of hosting you again in the future.
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par Alex, Gestion de l’hôtel
Thank you for taking the time to leave this rating! If you have any additional comments or feedback you would like to share, please feel free to do so. We hope to have the pleasure of welcoming you back in the future! Thank you for choosing us!
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Can easily walk to eating or shopping. Drive in to the covered parking and never leave!
Commentaires de Gestion de l’hôtel
6 août 2024 par Alex, Gestion de l’hôtel
Thank you for taking the time to leave this awesome review. We are so happy to hear that you had a wonderful stay. Thank you again for choosing us! We hope to have the pleasure of hosting you again in the future.
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Nice and clean
Commentaires de Gestion de l’hôtel
6 août 2024 par Alex, Gestion de l’hôtel
Thank you for taking the time to leave this awesome review. We are so happy to hear that you had a wonderful stay. Thank you again for choosing us! We hope to have the pleasure of hosting you again in the future.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Dining options for breakfast.
Commentaires de Gestion de l’hôtel
6 août 2024 par Alex, Gestion de l’hôtel
Thank you for taking the time to leave this awesome review. We are so happy to hear that you had a wonderful stay. Thank you again for choosing us! We hope to have the pleasure of hosting you again in the future.
