Note fondée sur 807 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Liz, Gestion de l’hôtel
Thank you for sharing your feedback! We’re thrilled to hear that you enjoyed your stay with us. Our team strives to provide a comfortable and welcoming experience for all our guests, and your kind words mean a lot. We hope to have the pleasure of welcoming you back in the future!Best regards,
par un voyageur
The best hotel that ever stayed.
Publié le 21 sept. 2024 sur HotelsEverything was excelente. Very clean. Workers very nice. Service was excellent. I will come back to it.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Lisa, Gestion de l’hôtel
Dear Luis,Thank you so much for your wonderful feedback! We’re thrilled to hear that you had an excellent experience with us. Cleanliness and friendly service are top priorities for our team, and it’s fantastic to know we hit the mark.We can’t wait to welcome you back for another stay! If there’s anything specific you’d like to see during your next visit, feel free to let us know.Thanks again for your kind words!Best regards,Lisa GrotefendGeneral Manager
par un voyageur
Publié le 21 sept. 2024 sur Expedia
The only “negative” I would say is that the room housekeeping could have been better. They basically pulled the covers up on the bed and left clean towels.
The hotel is nice. We enjoyed the pools and having a restaurant and bar in the hotel.
The front desk ladies were great. Our room had a leaky window due to heavy rain. They gave us a new room as well as breakfast vouchers.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Lisa, Gestion de l’hôtel
Dear Tracy,Thank you for taking the time to share your feedback! We’re glad to hear that you enjoyed your stay and made the most of our pools and on-site restaurant and bar. It’s also wonderful to know that our front desk team provided you with great service!I apologize for the housekeeping not meeting your expectations and for the leaky window during your stay. I’m glad our team was able to promptly provide you with a new room and breakfast vouchers. Your comments are invaluable as we strive to improve our services.We appreciate your understanding and hope to welcome you back soon for an even better experience!Warm regards,Lisa GrotefendGeneral Manager
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Upon entering for checkin we were not greeted, during checkin she just outta blue took calls and didn’t acknowledge or say anything and then addressed another person that was staying there during checking us in. Carpet and walls were dirty. Room was fine except for black mold along edge of shower and inside edges. Found hair all over the bed that was not mine. It’s upsetting that the construction workers were friendly and greeted us continually and we found the staff rude and cold. Several misleading items in advertisements such as it is not walkable. You cannot in anyway walk to the beach! You have to take a bus or drive yourself and then pay for parking. You have to drive in traffic to all restaurants and shops. Front desk help spent more time out front door smoking than at the desk. We stay here due to staying at Indigos before and loved them, this one without a doubt was horrible and pretty much this misrepresentation and rude employees ruined our time in Orange Beach. Would not recommend with the experience we had.
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Lisa, Gestion de l’hôtel
Thank you for choosing Hotel Indigo and for sharing your feedback regarding your experience at Hotel Indigo Orange Beach - Gulf Shores.I would like to sincerely apologize for the inconveniences you encountered during your stay. Our goal is to ensure every guest has a pleasant and comfortable experience, and I appreciate you bringing your concerns to our attention. We take all feedback seriously and will use it to coach our team to improve in the future.We will address the performance of our Guest Services Agent, as well as the experience and appearance issues you mentioned, as part of our ongoing training efforts.Thank you again for your feedback, and I hope to have the opportunity to serve you better in the future.Warm regards,Lisa Grotefend, GM
par un voyageur
Publié le 20 sept. 2024 sur Expedia
Not what it said online about hotel was a few things missing they said was supposed to be free breakfast. Wasn't..... It was a great vacation on our end disappointed in hotel not what it said online
Commentaires de Gestion de l’hôtel
3 nov. 2024 par Liz, Gestion de l’hôtel
Thank you for the feedback. We apologize for any inconvenience this misinformation has caused, and we are looking into this issue. The hotel does offer a full-service breakfast for purchase, as well as the coffee shop located next door.
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Lisa, Gestion de l’hôtel
Dear Kathy,Thank you so much for your fantastic review! We’re thrilled to hear that you had a perfect experience during your stay with us at Hotel Indigo Orange Beach.Your kind words about our team and the amenities truly mean a lot to us. It’s our goal to provide exceptional service, and we’re delighted to know we met your expectations.We can’t wait to welcome you back for another memorable stay. If there’s anything specific you’re looking forward to on your next visit, please let us know!Warm regards,Lisa Grotefend
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Nice convient clean
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Lisa, Gestion de l’hôtel
Hi Christa,Thank you for your kind words! We’re so glad to hear that you found our hotel convenient and clean. Your satisfaction is our top priority, and it’s wonderful to know we met your expectations.We hope to welcome you back soon for another great stay!Best regards,Lisa Grotefend
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Enjoyed my stay! Staff was helpful & friendly, and the room was spacious and comfortable!
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Lisa, Gestion de l’hôtel
Dear Lou,Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed your stay and found our staff helpful and friendly. It’s great to know that you appreciated the spacious and comfortable room as well.We look forward to welcoming you back for another fantastic experience!Warm regards,Lisa Grotefend
par un voyageur
Publié le 16 sept. 2024 sur Hotels
the overall stay was great the staff was very nice and it is a very nice hotel there were a few things that we weren't prepared for for 1 we were not allowed to walk across the road to the beach so dont be deceived like we were thinking that you can "walk to the beach" you have to drive to the nearest public beach which was very inconvenient and 2 we did not even have a microwave in our room and the smallest frig that i have over seen in my life even smaller than your typical hotel yes they have a restaurant in the hotel but its pretty expensive and we always like to bring stuff to snack on and maybe eat lunch in our room so we would have liked to have had a microwave i feel like they dont put them in the rooms so you will eat at the restaurant which i think was not fair
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Liz, Gestion de l’hôtel
Thank you for your honest feedback. We're glad to hear that you enjoyed your overall stay and appreciated the friendliness of our staff and the quality of the hotel. We understand how the beach access and lack of a microwave in the room could have been inconvenient for you. For a future reference, we do offer a microwave in our Grab & Go area in the lobby. Your input is invaluable and helps us improve our guests' experiences. We'll certainly take your suggestions into consideration as we continually strive to provide the best possible service and accommodations. We hope to have the opportunity to welcome you back in the future.Warm Regards,
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Just an average hotel where you can catch some sleep.
Commentaires de Gestion de l’hôtel
15 sept. 2024 par Liz, Gestion de l’hôtel
Thank you for sharing your thoughts. We're glad you found our hotel suitable for a restful stay. If there's anything we can do to improve your experience in the future, please don't hesitate to let us know. We hope to have the opportunity to welcome you back!Best regards,
