2/10 Terrible
Ariel D.
Mar 29, 2025
Disliked: Cleanliness
Disappointing Experience – Lack of Communication & Cleanliness
Our stay started off on a terrible note. When we arrived, the property had not been cleaned from the previous guests—dirty linens, hair in the tub and on countertops, crumbs on the floor and couch, and no trash bags provided. We spent two hours on the phone with Vrbo trying to contact the owner, but received no response. The listed phone number went straight to voicemail with a full inbox, making it impossible to leave a message.Eventually, the owner sent a cleaning crew at 6 PM, but by that time, we had already done our best to clean with what little we had. We accepted fresh linens but declined their cleaning service since our belongings were already unpacked. The owner never reached out to address or attempt to resolve the issue.While the condo itself was as expected, the complete lack of communication from the owner (0/10) and the minimal help from the property manager made for a frustrating experience. If you expect a responsive and responsible host, I would not recommend booking with Stephen.
Ariel D.
Stayed 3 nights in Mar 2025