Ratings based on 12 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.8 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 29, 2024 on Hotels
Great place to stay and relax when you don’t have an itinerary.
Comment from Hotel Management
Aug. 30, 2024 by Author, Hotel Management
Veronica, thank you for the amazing review. We are so pleased that you enjoyed your time here with us! We work really hard to deliver an exceptional guest experience, and our on-site team does their best to make your stay a memorable one. We look forward to your return!
by A traveller
Posted Aug. 19, 2024 on Expedia
I don’t believe the sheets were changed as the imprint of a body was still in the sheets when I pull the bedding down. The coffee table was nasty and not cleaned at all, they had no toilet paper, we had to go buy some and not enough towels.
However the location is fabulous and the area around is wonderful. The place was decorated nice but couch needs to be replaced due to tears.
Comment from Hotel Management
Sep. 4, 2024 by Author, Hotel Management
Lisa, thank you so much for reviewing your stay with us.
We sincerely appreciate your candid feedback, and apologize for these inconveniences.
Our guests' experience is of the utmost importance, and we're sorry to hear that we dropped the ball in this case.
Your comments have been shared with our onsite team for review.
We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.
by A traveller
Posted Apr. 23, 2024 on Hotels
Comment from Hotel Management
Apr. 25, 2024 by Raju, Hotel Management
Thanks for the excellent rating - We are so glad that you enjoyed yourself and we hope to see you again soon!
by A traveller
Posted Mar. 18, 2024 on Hotels
Comment from Hotel Management
Mar. 29, 2024 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
by A traveller
Posted Feb. 4, 2024 on Expedia
The property is pretty run down and tired. The furniture, carpets, doors, appliances, and decor is cheap and well worn. It looks and feels dirty and truly needs a deep cleaning and refresh.
The property looks promising and has much to offer. We enjoyed our stay for the location and amenities, just not the unit. We did extend as work was extended and it was too much hassle to relocate. This unit is not well suited for business professionals, it’s a party unit and certainly shows it.
Comment from Hotel Management
Feb. 7, 2024 by Michael C., Hotel Management
Thank you for this feedback. We do apologize that this vacation fell short of expectations. We can assure you this is not Southern's standard. We have voiced all concerns to our property management team and they are currently being addressed. Again, we do apologize for the unforeseen issues you encountered. We would love to invite you back in the future so we can have the chance to show you a true five-star stay.
by A traveller
Check in & out
Posted Nov. 22, 2023 on HotelsThe only problem we had was not receiving an email with how to check in and out and we did not have any door codes to enter the building. We had to call to get the information and it was very time consuming. The staff was friendly and did all they could to help us but I was not pleased with the everything we had to go through to get into our room.
Comment from Hotel Management
Nov. 29, 2023 by Michael C., Hotel Management
Thank you for this feedback. We do apologize that this vacation fell short of expectations. We can assure you this is not Southern's standard. We have voiced all concerns to our property management team and they are currently being addressed. Again, we do apologize for the unforeseen issues you encountered. We would love to invite you back in the future so we can have the chance to show you a true five-star stay.
by A traveller
Posted Oct. 2, 2023 on Hotels
Comment from Hotel Management
Oct. 4, 2023 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
by A traveller
Posted Sep. 20, 2023 on Expedia
Loved the fact you could park your car, in your personal parking spot. Everything was well within waking distance.
Comment from Hotel Management
Sep. 21, 2023 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
by A traveller
Posted Aug. 28, 2023 on Hotels
Comment from Hotel Management
Aug. 30, 2023 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
by A traveller
Posted Aug. 14, 2023 on Expedia
Loved this property. Definitely recommend staying at the Wharf. It is truly an experience.
Comment from Hotel Management
Aug. 15, 2023 by Michael C., Hotel Management
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
