Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
5,0 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Expedia
I don’t believe the sheets were changed as the imprint of a body was still in the sheets when I pull the bedding down. The coffee table was nasty and not cleaned at all, they had no toilet paper, we had to go buy some and not enough towels.
However the location is fabulous and the area around is wonderful. The place was decorated nice but couch needs to be replaced due to tears.
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Author, Gestion de l’hôtel
Lisa, thank you so much for reviewing your stay with us.
We sincerely appreciate your candid feedback, and apologize for these inconveniences.
Our guests' experience is of the utmost importance, and we're sorry to hear that we dropped the ball in this case.
Your comments have been shared with our onsite team for review.
We hope to host you again sometime, for another chance to give you the 5 star experience that you deserve.
par un voyageur
Publié le 23 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Raju, Gestion de l’hôtel
Thanks for the excellent rating - We are so glad that you enjoyed yourself and we hope to see you again soon!
par un voyageur
Publié le 18 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 mars 2024 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
par un voyageur
Publié le 4 févr. 2024 sur Expedia
The property is pretty run down and tired. The furniture, carpets, doors, appliances, and decor is cheap and well worn. It looks and feels dirty and truly needs a deep cleaning and refresh.
The property looks promising and has much to offer. We enjoyed our stay for the location and amenities, just not the unit. We did extend as work was extended and it was too much hassle to relocate. This unit is not well suited for business professionals, it’s a party unit and certainly shows it.
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Michael C., Gestion de l’hôtel
Thank you for this feedback. We do apologize that this vacation fell short of expectations. We can assure you this is not Southern's standard. We have voiced all concerns to our property management team and they are currently being addressed. Again, we do apologize for the unforeseen issues you encountered. We would love to invite you back in the future so we can have the chance to show you a true five-star stay.
par un voyageur
Check in & out
Publié le 22 nov. 2023 sur HotelsThe only problem we had was not receiving an email with how to check in and out and we did not have any door codes to enter the building. We had to call to get the information and it was very time consuming. The staff was friendly and did all they could to help us but I was not pleased with the everything we had to go through to get into our room.
Commentaires de Gestion de l’hôtel
29 nov. 2023 par Michael C., Gestion de l’hôtel
Thank you for this feedback. We do apologize that this vacation fell short of expectations. We can assure you this is not Southern's standard. We have voiced all concerns to our property management team and they are currently being addressed. Again, we do apologize for the unforeseen issues you encountered. We would love to invite you back in the future so we can have the chance to show you a true five-star stay.
par un voyageur
Publié le 2 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2023 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
par un voyageur
Publié le 20 sept. 2023 sur Expedia
Loved the fact you could park your car, in your personal parking spot. Everything was well within waking distance.
Commentaires de Gestion de l’hôtel
21 sept. 2023 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
par un voyageur
Publié le 28 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2023 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
par un voyageur
Publié le 14 août 2023 sur Expedia
Loved this property. Definitely recommend staying at the Wharf. It is truly an experience.
Commentaires de Gestion de l’hôtel
15 août 2023 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
par un voyageur
Publié le 4 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 juill. 2023 par Michael C., Gestion de l’hôtel
Thank you so much for reviewing your stay with us!We sincerely appreciate your candid feedback, and hope we're able to host you again sometime soon!
