10/10 – Excellent
Carina
Voyage de couple
21 déc. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Loved our stay here - so much so I felt compelled to leave a review on the plane ride home! The most notable part was the friendly, efficient, and kind front desk staff (thank you, Eli, for checking us in!). We enjoyed the quick walk to the beach (<5 mins), easy towel service, many and free palapas, and the pool and hot tub were clean and great to relax in after the beach! The room itself was great with all the accommodations we needed. Area was super safe and conveniently close to restaurants and the grocery store (we are happy we rented a car though). Plenty of free self parking at the hotel also a plus! Our only cons are that we never had our room cleaned (but it was fine), the adult only pool was closed during our entire stay but unsure why, and lastly we had a strange and unpleasant encounter with one of the workers at the cafe in the lobby. We were given a weird sweet milk when we ordered a matcha green tea latte. When we brought it back, she said it was not a matcha (we agreed!) but insinuated we had brought something random back for a free drink and was both wrong and aggressive. She lectured us to keep the receipt next time (they never gave us one in the first place). She did not offer a refund, she replaced it with a hot coffee which was also strange.