6/10 – Acceptable
Patricia
Voyage en famille
18 oct. 2024
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
We loved the scenery from our Villa, staff were so friendly and helpful. The Glow Worm tour was spectacular, the walks were safe and accessible especially for our 93yr old Grandma - she loved the Boardwalk. The only issues we had was with our Villa, I have advised the staff of these problems so the next guests do not have this happen to them. We were unable to use the air con in our main room for warmth, which we needed especially for our Grandma who really felt the cold, the shower head was broken, the TV needs to be upgraded, the lounge/carpet needs to be steam cleaned as there was a pungent smell in our room, we had to purchase a fragrant candle from the cafe shop for our room to hide the smell. There also was clothing/baby nappy behind the washing machine, only reason I saw it was because I dropped a sock behind it, I felt the cleanliness of the room could have been better. When we left I could not vacuum as the vacuum hose was no where to be found, so had to manually sweep the whole place out. I did think that the staff might have given us a discount or some sort of refund maybe even for the candle that we had to purchased.
Patricia
Séjour de 2 nuits en octobre 2024