Note fondée sur 871 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 avr. 2023 sur Expedia
Bien situé pour un sejour a orem. 40 de salt lake city
Commentaires de Gestion de l’hôtel
4 avr. 2023 par Management, Gestion de l’hôtel
Dear valued guest,Thank you for such a wonderful compliment. We do strive to deliver the best stay possible and I am happy to see your experience is alignment with our attitudes and philosophies. Sincerely, Management
par un voyageur de MONROE
Publié le 9 août 2024 sur Expedia
The staff was kind and willing to help. Comfortable beds. Loved the Dove soap. One of the very few hotels that had ample washcloths, hand, and bath towels in the room!! Nice stay!
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear STEPHANIE,Thank you for your kind words! We’re delighted to hear that you found our staff helpful, enjoyed the comfortable beds, and appreciated the ample towels and Dove soap. Providing our guests with the best possible hospitality and experience has always been our mission. We look forward to your next stay with us.Sincerely, Hotel Manager
par un voyageur
Publié le 9 août 2024 sur Expedia
The staff did not do a good job cleaning the room did not give us clean towels and restock the coffee machine.
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Joe,We apologize for the issues you experienced with room cleaning, towel provision, and the coffee machine. This is not up to our usual standards, and we are addressing these concerns to ensure better service in the future. We appreciate your feedback and hope to provide a more satisfactory stay next time.Sincerely, Hotel Manager
par un voyageur
Publié le 9 août 2024 sur Expedia
Aged property but staff did best to keep it up. Clean but worn. Breakfast was the real downside - got sick both days immediately after. Convenient location w/ easy fwy access w/o hearing the fwy. Staff was attentive and polite but seemed like they really didn't want to be there. Convenient parking but a bit of a bee problem around the property (I guess that's why it's the Bee State).
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Samuel,Thank you for your feedback. We’re glad to hear that our staff's efforts to maintain the property and our convenient location met your needs. We apologize for the issues with breakfast and the bee problem, and we will address these concerns to improve our services. We appreciate your input and hope to provide a better experience.Sincerely, Hotel Manager
par un voyageur
Publié le 9 août 2024 sur Expedia
I like that it's easy to get to. But I didn't like all the noise, next time I'll ask for a room in the back side. The vending machine doesn't work. But over all it wasn't a bad stay.
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Leesa,Thank you for your feedback. We’re pleased to hear you found our location convenient. We apologize for the noise and the vending machine issue. We look forward to improving your experience on your next visit.Sincerely, Hotel Manager
par un voyageur de THE WOODLANDS
Publié le 9 août 2024 sur Expedia
Highway Noise. No soap in room when we arrived. Housekeeping didn't arrive on the 2nd day until 5PM.
Very weak water pressure.
Commentaires de Gestion de l’hôtel
10 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Kent,Thank you for your feedback. I apologize for the highway noise, the issue with soap, the late housekeeping service, and the weak water pressure. These concerns are important to us, and we will address them to improve our services. We appreciate your input and hope to provide a better experience on your next stay.Sincerely, Hotel Manager
par un voyageur
Publié le 6 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,We're thrilled to hear that you had an excellent experience with us. If there's anything else we can do to make your next stay just as wonderful, please don't hesitate to let us know. We look forward to welcoming you back.Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Melissa,Thank you for taking the time to leave us a rating. We are sorry to hear that your experience did not meet your expectations. If you have any specific feedback or concerns, please let us know so that we can improve our services and accommodations. We hope to have the opportunity to better meet your expectations in the future.Sincerely, Hotel Manager
par un voyageur
Horrible Service
Publié le 5 août 2024 sur HotelsPoorly run hotel. Compliance with law doesn't seem to be a priority for the Homer Simpson looking manager guy. The receptionists, including Homer Simpson, were rude and condescending. Cold coffee in the morning. Etc etc.
Commentaires de Gestion de l’hôtel
6 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Patrick,I’m sorry to hear about your disappointing experience with our staff and services. This is certainly not the level of service we strive for. We will address these concerns with our team to ensure better compliance and hospitality. Thank you for your feedback, and we hope to improve your experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We appreciate you taking the time to share your thoughts. If there's anything specific we can improve or address for your next stay, please let us knowSincerely, Hotel Manager
