Note fondée sur 689 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,0 Propreté de la chambre
2,5 Service et personnel
2,2 Confort de la chambre
1,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 mars 2022 sur Hotels
Commentaires de Gestion de l’hôtel
8 mars 2022 par Altamonte Springs Hotel and Suites Management, Gestion de l’hôtel
Dear Alain,
We appreciate you taking the time to leave a rating. It appears that you were dissatisfied with your stay, and we would appreciate knowing what you think we lacked so that we can improve our services. We hope you will return to show you our improved level of hospitality.
Sincerely,
Altamonte Springs Hotel and Suites Management
par un voyageur de NYC
Publié le 25 déc. 2024
This is NOT it in 2024! This is a residency/motel. It is DATED without and remodeling since it opened. This place resembles the hotel Martin Luther King was shot at. It’s the residency of Baby Boy without any love. There’s trash on your way to your room. Locals are about loitering. The rooms are dusty, dirty & unkept. Appliances are rusted. The tub and sink have cracks in them. I would step a toe into the bathtub. Sleep is not gained here bc you’re up all night worrying about bedbugs and other vermin. Where’s does this speculation comes from well, from the black bug on the bed or the mouse size holes in the wall. Don’t waist your money no matter how low the cost, this motel isn’t worth a dime. It should be closed down with a host of violations.
Commentaires de Gestion de l’hôtel
27 déc. 2024 par Altamonte Springs Hotel and Suites Management, Gestion de l’hôtel
Dear Dana,We sincerely apologize for your experience at our hotel. We understand your frustration and deeply regret the issues you encountered, including cleanliness and maintenance issues, pests, and safety and security concerns.We appreciate you bringing these serious concerns to our attention. We will use this feedback to significantly improve our hotel and ensure our guests have a positive and safe experience.Sincerely,Altamonte Springs Hotel and Suites Management
par un voyageur
Publié le 22 déc. 2024
It's disgusting it has roaches that's it that's all you need to know don't bother otherwise you will end up with them in your clothing and your luggage also their maintenance men think that they're God and can just open your door whenever they want to and this one knew my car was outside he knew what car I was driving cuz I had been there for a couple of weekends already and the hotel did not give a s*** that this happened because nobody from corporate or the manager called me to speak to me about what happened
Commentaires de Gestion de l’hôtel
24 déc. 2024 par Altamonte Springs Hotel and Suites Management, Gestion de l’hôtel
Dear Danielle,Good day; thank you for reaching out regarding this matter. As the General Manager, I am saddened to learn of this. I am sorry for the experience you would have had, and I assure you that this matter will be handled asap, as it was never brought to my attention. I can also say that this is not the norm at the hotel, and I will use this experience as a training tool. Once again, I am sorry and would love to speak with you about the matter. Thanks once again.Sincerely,Altamonte Springs Hotel and Suites Management
par un voyageur
Publié le 22 déc. 2024
I came home one night to find a bag from a pharmacy at my door not knowing who it belonged to I opened my door kicked it inside and the next morning I took it to the front desk as they were closed because it was after 11:00 p.m. and gave it to them and said I don't know who's this is but it was at my door the next day as I'm sleeping in my room because I was working until midnight or later the maintenance guy knocks on the door and then unlocks it with his key as I'm laying in bed half naked now as far as I know they didn't do anything to him because they never called me after I went and complain to them about what happened I would never stay here ever again and the roaches are rampant it's disgusting
Commentaires de Gestion de l’hôtel
24 déc. 2024 par Altamonte Springs Hotel and Suites Management, Gestion de l’hôtel
Dear Danielle,We sincerely apologize for your experience and assure you that the situation you described does not align with the standards we uphold. Privacy and safety are of utmost importance to us, and any breach of these is taken very seriously. We are investigating this incident thoroughly to ensure proper follow-up and prevent such occurrences in the future. Regarding the pest concern, we have an ongoing pest control protocol, and we will address this matter immediately to enhance our efforts. Your feedback is invaluable, and we regret that your stay did not meet expectations.Sincerely,Altamonte Springs Hotel and Suites Management
par un voyageur
Publié le 16 nov. 2024
Looks abandone stayed in my. Ar
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Altamonte Springs Hotel and Suites Management, Gestion de l’hôtel
Dear Luis,We apologize for your experience. We take guest feedback seriously and will investigate the issues you raised regarding the property's condition.We will immediately address the cleanliness and maintenance issues and ensure our properties are well-maintained and welcoming to all guests.We appreciate your understanding and hope to have the opportunity to welcome you back in the future with a completely different experience.Sincerely,Altamonte Springs Hotel and Suites Management
par un voyageur
Publié le 3 nov. 2024
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Altamonte Springs Hotel and Suites Management, Gestion de l’hôtel
Dear Danielle,Thank you for rating your stay at Altamonte Springs Hotel and Suites. We hope to host you again for your next trip to Altamonte Springs Hotel and Suites to serve you with a more comfortable stay and enhanced experience.Kind Regards,Altamonte Springs Hotel and Suites Management
par un voyageur
Publié le 22 oct. 2024
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Altamonte Springs Hotel and Suites Management, Gestion de l’hôtel
Dear Danielle,Thank you for taking the time to rate our hotel. Your stay at Altamonte Springs Hotel and Suites wasn't enjoyable. I wish you had addressed your concerns to our front desk staff while you were here. We go to great lengths to ensure our guests have a good time. However, this time, it appears that something was overlooked.Sincerely,Altamonte Springs Hotel and Suites Management
par un voyageur
Publié le 7 oct. 2024
Overall not bad however when the maintenance person comes into make the TV work and bring me the remote control and then invite somebody else in there to spray with chemicals while I am just getting ready to be in this room that was really not helpful and I can't believe I booked this hotel for the next 3 weekends that stunk up the entire room and made me have a hard time breathing I'm on COPD medication and had to take my emergency inhaler because of that.
Other than that it's fulfilled the needs that I needed it to it had a clean bed with clean sheets the shower worked the toilet worked the sink worked and the air conditioning worked and the TV worked although the channels sucked LOL oh and also the only lamp that worked in the room as far as the light goes was one that was over on the table next to the coffee maker that had no lampshade on it and the lamp that was on the table next to the bed when I turned it on it flickered so I turned it right back off I did however use it to charge my phone but it would have been nice to have a light next to the bed that I didn't have to move myself.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Altamonte Springs Hotel and Suites Management, Gestion de l’hôtel
Dear Danielle,Thank you for your feedback. We apologize for the inconvenience caused by the maintenance person entering your room while you were getting ready and the strong smell of chemicals.We'll take immediate steps to address these issues and ensure that similar disruptions don't occur.Regarding the amenities, we'll ensure that all lamps are functional and equipped with lampshades. We'll also review our TV channel offerings to provide a more diverse selection for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back in the future with a more enjoyable experience.Sincerely,Altamonte Springs Hotel and Suites Management
par un voyageur
Publié le 28 sept. 2024 sur Expedia
I guess that’s what you get for the price
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Altamonte Springs Hotel and Suites Management, Gestion de l’hôtel
Dear Maydoles,We strive to provide value for our guests, and we understand that some aspects may not have met your expectations. We appreciate your feedback and will use it to improve our services. If there's anything specific you would like to discuss further, please feel free to reach out to our management team. Your insights are important to us as we work towards enhancing our guests' experiences.Sincerely,Altamonte Springs Hotel and Suites Management
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par The Front Desk Team, Gestion de l’hôtel
Dear Anthony, Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Altamonte Springs Hotel and Suites. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Altamonte Springs Hotel and Suites hotel soon! Kind Regards,Altamonte Springs Hotel and Suites Management.
