Note fondée sur 665 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,9 Propreté de la chambre
2,5 Service et personnel
2,2 Confort de la chambre
1,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 mars 2022 sur Hotels
Commentaires de Gestion de l’hôtel
8 mars 2022 par Altamonte Springs Hotel and Suites Management, Gestion de l’hôtel
Dear Alain,
We appreciate you taking the time to leave a rating. It appears that you were dissatisfied with your stay, and we would appreciate knowing what you think we lacked so that we can improve our services. We hope you will return to show you our improved level of hospitality.
Sincerely,
Altamonte Springs Hotel and Suites Management
par un voyageur
Publié le 3 nov. 2024
Commentaires de Gestion de l’hôtel
5 nov. 2024 par Altamonte Springs Hotel and Suites Management, Gestion de l’hôtel
Dear Danielle,Thank you for rating your stay at Altamonte Springs Hotel and Suites. We hope to host you again for your next trip to Altamonte Springs Hotel and Suites to serve you with a more comfortable stay and enhanced experience.Kind Regards,Altamonte Springs Hotel and Suites Management
par un voyageur
Publié le 22 oct. 2024
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Altamonte Springs Hotel and Suites Management, Gestion de l’hôtel
Dear Danielle,Thank you for taking the time to rate our hotel. Your stay at Altamonte Springs Hotel and Suites wasn't enjoyable. I wish you had addressed your concerns to our front desk staff while you were here. We go to great lengths to ensure our guests have a good time. However, this time, it appears that something was overlooked.Sincerely,Altamonte Springs Hotel and Suites Management
par un voyageur
Publié le 7 oct. 2024
Overall not bad however when the maintenance person comes into make the TV work and bring me the remote control and then invite somebody else in there to spray with chemicals while I am just getting ready to be in this room that was really not helpful and I can't believe I booked this hotel for the next 3 weekends that stunk up the entire room and made me have a hard time breathing I'm on COPD medication and had to take my emergency inhaler because of that.
Other than that it's fulfilled the needs that I needed it to it had a clean bed with clean sheets the shower worked the toilet worked the sink worked and the air conditioning worked and the TV worked although the channels sucked LOL oh and also the only lamp that worked in the room as far as the light goes was one that was over on the table next to the coffee maker that had no lampshade on it and the lamp that was on the table next to the bed when I turned it on it flickered so I turned it right back off I did however use it to charge my phone but it would have been nice to have a light next to the bed that I didn't have to move myself.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Altamonte Springs Hotel and Suites Management, Gestion de l’hôtel
Dear Danielle,Thank you for your feedback. We apologize for the inconvenience caused by the maintenance person entering your room while you were getting ready and the strong smell of chemicals.We'll take immediate steps to address these issues and ensure that similar disruptions don't occur.Regarding the amenities, we'll ensure that all lamps are functional and equipped with lampshades. We'll also review our TV channel offerings to provide a more diverse selection for our guests.We appreciate your understanding and hope to have the opportunity to welcome you back in the future with a more enjoyable experience.Sincerely,Altamonte Springs Hotel and Suites Management
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 août 2024 par The Front Desk Team, Gestion de l’hôtel
Dear Brian,Thank you for your positive feedback! We're glad you had a good experience overall. We're constantly improving our facilities, and we appreciate your understanding during this process. We look forward to welcoming you back on your next visit!Kind Regards,Altamonte Springs Hotel and Suites Management
par un voyageur
Publié le 31 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Altamonte Springs Hotel and Suites Management, Gestion de l’hôtel
Dear Edilberto,Thank you for rating your stay at Altamonte Springs Hotel and Suites. We are glad to learn that your stay at our Altamonte Springs Hotel and Suites Hotel was good; however, we would love to know how we could've improved your experience. Don't hesitate to contact us to provide more details about your experience so we can continue improving our product and service.Best regards,Altamonte Springs Hotel and Suites Management
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Mold. Mold. Mold. Broke out in hives. Highly allergic.
Commentaires de Gestion de l’hôtel
1 août 2024 par Altamonte Springs Hotel and Suites Management, Gestion de l’hôtel
Dear David,We are deeply sorry to hear about your experience. Your health and comfort are our top priorities, and we take reports of mold very seriously. We sincerely apologize for the distress this has caused you.Sincerely,Altamonte Springs Hotel and Suites Management
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Not a good place to stay. Check out earlier than the usual date, but they didn't give me my refund.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Altamonte Springs Hotel and Suites Management, Gestion de l’hôtel
Dear Dhruv,We apologize for any inconvenience you experienced regarding your early checkout and refund request. Our policy typically requires advance notice for cancellations to ensure proper processing, which may affect refund eligibility. We understand your frustration and will review our procedures to ensure they are clearly communicated. Your satisfaction is important to us, and we appreciate your feedback.Sincerely,Altamonte Springs Hotel and Suites Management
par un voyageur
Publié le 30 juin 2024 sur Expedia
Overall, this property is very good. They are in the process of improving old fixtures and the face of this fairly large and that explains some of the issues that I am sure are on there way in being updated and corrected. I have every intention of staying there again as the need arises.
Commentaires de Gestion de l’hôtel
2 juill. 2024 par Altamonte Springs Hotel and Suites Management, Gestion de l’hôtel
Dear Brian,Thank you for your positive feedback! We're glad you had a good experience overall. We're constantly improving our facilities, and we appreciate your understanding during this process. We look forward to welcoming you back on your next visit!Kind Regards,Altamonte Springs Hotel and Suites Management
par un voyageur
Publié le 29 juin 2024 sur Hotels
Okay for a cheap night but don't expect much. Dated, musty odor in room and questionable clientele but hot shower and decent bed. Make sure your door is firmly locked!
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Altamonte Springs Hotel and Suites Management, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're glad you appreciated the hot shower and decent bed. However, we apologize for the dated decor and musty odor. Your safety and comfort are our priorities, and we will address these issues to ensure a better experience for our guests.Sincerely,Altamonte Springs Hotel and Suites Management
