Note fondée sur 297 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,0 Service et personnel
2,7 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 oct. 2024 sur Expedia
Tv did not work,would have to wait till next day,asked to change room would not do it,next day maitaince came by said they knew tv did not work,he got them to move me to a drifferent room
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Makisha, Gestion de l’hôtel
Dear James,We sincerely apologize for the inconvenience caused by the malfunctioning TV during your stay. We understand how frustrating it can be to deal with such issues, especially with the recent storms affecting our service. Please know that we are actively working with Spectrum to resolve these issues and ensure that everything is working properly.We're glad to hear that you were able to move to another room and that the rest of your stay was enjoyable. We hope to welcome you back soon for an even better experience.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Upon entering there was terrible odor. Black spray paint was all over the bathroom mirror and the decor is extremely outdated. I refused to stay and checked out immediately. I requested a refund and was denied. Will file a dispute with my credit card company.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Memfis, Gestion de l’hôtel
Thank you, Denise, for your continued communication regarding your stay. We respect your decision to choose accommodations that align with your preferences. However, please note that your concerns about the odor have not been verified, and our decor matches the images presented at the time of booking. As such, your reservation has been processed according to our policy. We have proceeded with the refund of your remaining nights and your deposit. Our goal is always to provide a satisfactory experience, and we appreciate your feedback. Thank you for your understanding and stay safe!
par un voyageur
Publié le 11 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Memfis, Gestion de l’hôtel
Thank you so much, David, for choosing to stay with us and for taking the time to review your stay.Our hope is that you will give us another opportunity to better serve you the next time your destination is Altamonte Springs.
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Memfis , Gestion de l’hôtel
Thank you so much, Yuri, for choosing to stay with us and for taking the time to review your stay.Our hope is that you will give us another opportunity to better serve you the next time your destination is Altamonte Springs.
par un voyageur
Publié le 10 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Makisha, Gestion de l’hôtel
Thank you for joining us! We appreciate your feedback and hope you enjoyed your time with us. We look forward to welcoming you back in the future and hope you will choose to stay with us again.
par un voyageur de Saint Petersburg
Publié le 9 oct. 2024 sur Expedia
I love the location. No laundry facilities, free breakfast was none existing.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Makisha, Gestion de l’hôtel
Dear Willie,Thank you for your feedback! We're glad to hear that you enjoyed the location. We sincerely apologize that the breakfast selection didn't meet your expectations, but rest assured that we are working to expand the variety of items on our grab-and-go list.We understand the inconvenience of not having laundry facilities, and we are happy to share that in the near future we will be working to become bigger and better, which will include addressing such amenities.Thank you again for taking the time to share your thoughts, and we hope to see you again soon!Warm regards,
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Everithing good but there’s not hot water on room and breakfast need to improve.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Makisha, Gestion de l’hôtel
Dear Antonio,Thank you for your feedback and for staying with us. We sincerely apologize that the hot water did not meet your expectations during your stay. We are investigating this issue to ensure it is resolved promptly.We also appreciate your comments about breakfast and want you to know that we are actively working on improving our breakfast items to provide a better selection for our guests.We hope to welcome you back in the future and provide you with a much-improved experience.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Achter de mooie en schone ontvangsthal komen alleen oude en minder goed onderhouden kamers die zeker geen 100$ borg waard zijn.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Makisha, Gestion de l’hôtel
Beste Ernest,Bedankt dat u de tijd heeft genomen om ons uw feedback te geven. We verontschuldigen ons oprecht dat u de kamers minder goed onderhouden vond dan verwacht. We werken er voortdurend aan om onze accommodaties te verbeteren en uw input is daarbij erg waardevol.We waarderen uw vriendelijke woorden over onze prachtige en schone lobby en we hopen verbeteringen aan te brengen bij uw volgende bezoek om een meer bevredigende algehele ervaring te bieden.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Suite wasn't cleaned well at all. Floors were FILTHY. Sheets were stained and fold out mattress WAS DISGUSTING!!! Mold in the bathrooms. It was a very unpleasant 3 day stay.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Makisha, Gestion de l’hôtel
Dear Abraham,Thank you for your feedback. We sincerely apologize for the cleanliness issues you experienced during your stay. This is far from the standard we strive to provide, and we regret that it affected your experience.Had we been aware of these concerns during your stay, we would have moved you to another room immediately, as we never want any of our guests to feel unsatisfied or uncomfortable. Please know that we are addressing these issues with our housekeeping team to ensure that they are corrected.We hope you'll give us another chance to provide you with a much better experience in the future.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
I didn't like the rooms, they don't have soap, they have a strong musty smell.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Makisha, Gestion de l’hôtel
Dear Sara,Thank you for sharing your feedback with us. We sincerely apologize for the musty smell you experienced in your room. Had this been brought to our attention during your stay, we would have gladly offered you another room to ensure your comfort.Regarding the soap, we do provide soap as an amenity in each room. Should you run out or need more during your stay, our front desk is always available to assist with additional supplies.We appreciate your comments and hope you'll give us another opportunity to provide a better experience in the future.
