Note fondée sur 104 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,4 Service et personnel
4,4 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 août 2024 sur Expedia
This property was nothing like the photos. Perhaps the photos they originally took were from the first time the property had ever been listed. The property itself was run down and not kept up. While we were there the power went off for about 2 hours. We had to resetting the breakers. It’s not a house that I would rebook.
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Daniel, Gestion de l’hôtel
Dear Artavia, thank you for your wonderful review! We are thrilled you enjoyed your stay and we look forward to hosting you again in the future. Best regards,
par un voyageur
Publié le 6 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 mai 2024 par Daniel, Gestion de l’hôtel
Dear Jeanne, thank you for your wonderful review! We're thrilled to hear that you loved the house. We thank you for choosing us and we look forward to hosting you again back in the future. Best regards,Daniel
par un voyageur
Excelente opción
Publié le 21 nov. 2023 sur HotelsBuena ubicación, muy amplia y cómoda.
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Daniel, Gestion de l’hôtel
Dear Alejandro,Thank you for sharing your experience! We're pleased to hear you loved our home. We appreciate your positive feedback and hope to welcome you back for another great stay in the future.Best regards,ACO Reservations TeamDaniel
par un voyageur
Publié le 4 sept. 2023 sur Expedia
Good time and good place definitely will come back next vacation
Commentaires de Gestion de l’hôtel
5 sept. 2023 par Ronald, Gestion de l’hôtel
Hello Oscar,Thank you so much for the fantastic review! We're thrilled to hear that you had such a good time at our vacation home and that you're planning to come back next vacation. It's always great to know that we've been able to make our guests feel comfortable and create memorable experiences.We can't wait to welcome you back on your next vacation. If you have any questions or need assistance with your future booking, please don't hesitate to reach out.Best regards,RonaldACO Vacation Homes
par un voyageur de Key Biscayne
Publié le 1 août 2023 sur Expedia
I am writing to express my extreme disappointment with my recent stay at the house rented at your resort. I booked a stay at your resort in Orlando over Memorial Day weekend. We were looking forward to a relaxing weekend of soccer tournament at Disney, but our stay turned into a nightmare when we discovered that one room and bathroom was infested with cockroaches.
We first noticed the cockroaches on the first night of our stay. There were at least 10 of them crawling around the bathroom and bedroom. We killed the first one, but as more appeared, we realized that the room was infested. We were so disgusted that we couldn't sleep in the room and had to move to a different room.
The next morning, we called the front desk to complain. The staff member who answered the phone was very apologetic and said that they would send someone up to clean the room. However, when the cleaning person arrived, they did nothing more than spray some pesticide around the room.
We requested a refund for our stay, but we were told that we would not be getting one. We are very disappointed with the way that this situation was handled. We feel that the resort did not take our concerns seriously and that they did not do enough to address the cockroach infestation.
We would not recommend this resort to anyone. The room was filthy and infested with cockroaches. We were very disappointed with the lack of customer service that we received. We would like to get a refund.
Commentaires de Gestion de l’hôtel
5 août 2023 par Ronald, Gestion de l’hôtel
Hello Juan,Thank you for your feedback, It is very important to us that guests share their thoughts with us regarding their stay. We understand that you saw one roach at the property, which does not mean that the property is infested, Unfortunately, we will not issue any refund due to the policy you broke regarding the pet.We recommend that next time you bring a pet to a rental property that does not allow pets, make sure that you let the management know instead of hiding it and making it our fault when the management finds out.Again, we apologize for any inconvenience this might have caused you.Sincerely,Ronald
par un voyageur
Publié le 24 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2023 par Ronald, Gestion de l’hôtel
Hey Donetha,We're absolutely thrilled to hear you had a 10 out of 10 experience at our vacation home! We always work hard to provide an amazing stay for our guests, and your feedback means the world to us.If you ever need a vacation home in the future, you know where to find us. Have a fantastic day, and thanks again for your wonderful feedback!Best regards,Ronald
par un voyageur
Publié le 17 févr. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
1 avr. 2023 par Ronald, Gestion de l’hôtel
Dear Sunilkumar,,Thank you for taking the time to share your experience during your recent stay at our property. We are delighted to hear that you found our instructions detailed and our check-in and check-out processes seamless. Your satisfaction is our top priority, and we appreciate your feedback on our efforts to ensure you received all the necessary information.We are thrilled that you enjoyed the beautiful home and pool, and we hope that it contributed to an unforgettable stay. Your kind words will serve as a motivation for us to continue providing exceptional service to our guests.Thank you once again for choosing our property, and we look forward to hosting you again in the future.Best Regards,Ronald
par un voyageur
Publié le 31 janv. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
1 avr. 2023 par Ronald, Gestion de l’hôtel
Dear Hermas,,Thank you for taking the time to share your experience during your recent stay at our property. We are delighted to hear that you found our instructions detailed and our check-in and check-out processes seamless. Your satisfaction is our top priority, and we appreciate your feedback on our efforts to ensure you received all the necessary information.We are thrilled that you enjoyed the beautiful home and pool, and we hope that it contributed to an unforgettable stay. Your kind words will serve as a motivation for us to continue providing exceptional service to our guests.Thank you once again for choosing our property, and we look forward to hosting you again in the future.Best Regards,Ronald
par un voyageur
Publié le 20 déc. 2022 sur Expedia
The house was really big and looked very comfortable, but the cleanliness and hygiene were terrible, it seems that a long time ago they did not give maintenance and cleaning, we had two 3 bathrooms that we could not use since they never heated water, the sheets, bathrooms, towels, bathtub, dirty sink, at the level that we had to buy detergents and wash them.
