Note fondée sur 131 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great home
Publié le 7 juill. 2024 sur HomeAwayThis was a great home to stay in. It was exactly as described in the listing. Will stay again!!!
Commentaires de Gestion de l’hôtel
22 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your five star review Brian, we hope you can return in the future!
par un voyageur de West Malling, Kent, England.
Family reunion and birthday celebration holiday
Publié le 10 avr. 2024 sur HomeAwayOur 23 day holiday stay was a long time in the making and it proved everything we could have hoped for with the property being perfect for all the family.
The rental house is as described on the VRBO website, clean, well equipped and very appropriate for my family party of 6 adults and 3 children.
The owners of the property have been so helpful all the way through the booking and stay periods.
The local management company employed by the owners were superb and very friendly, providing everything that you need for a great stay.
I cannot compliment the owners and management company enough and next time I need a 5 bed house in the area we will return to this property.
Very satisfied overall.
Commentaires de Gestion de l’hôtel
14 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review Malcom, we are so pleased you all enjoyed your stay.
Good to hear our Management company looked after you and you found the whole experience to your liking!
We hope you can return in the future!
All the best, Mark and Sally
par un voyageur
BEWARE COCKROACHES
Publié le 20 mars 2024 sur HomeAwayStayed here for one week. Check in fine. House seemed clean and tidy but to our surprise the morning greeted us with a cockroach scurrying on the kitchen floor. Notified owner with a friendly just so you know email.The next day there were more and eveyday after. Climbing on cupboards, inside cupboards and on the floor were baby cockroaches larger and medium ones. Made for an uneasy stay and an unusable kitchen.. There were also countless tiny bugs all over the kitchen and in the sink. Contacted vrbo after our stay and then the owner reached out and basically said ob well. He then said someone entered and sprayed but we were never contacted by a call, email or note at door or on counter. That is unacceptable to find this out 2 weeks after our stay. Also the beds are lumpy so dont plan on any sleep. If you stay here youll be busy killing bugs anyways. Avoided any length of time in this house. Stayed in many vrbo houses in florida and other southern states and have never dealt with anything like this. save yourself a headache and keep searching
Commentaires de Gestion de l’hôtel
14 avr. 2024 par VrboOwner, Gestion de l’hôtel
We would like to reply to the above review.
The ‘just so you know’ email was actually received by us 29th February, just two days before departure …. Not at the start as inferred above!
We responded on receipt of the email, informing the guest that our Management company would be notified. They responded the same day!
This booking was made by only two guests (in a 5 bedroomed villa!) filling a late cancellation at a discounted rate.
We received an email AFTER their departure and were very surprised with the ‘issues’ which were never brought to our attention during their stay, they were asking for a refund of 50% or they would take matters further! ……We do not succumb to this type of pressure and subsequently we received this review!
We are a Premier host and have received many 5* reviews. We pride ourselves in the cleanliness of our villa, the friendly fast responding Management company and our prompt responses to guests, which we believe helps to make for a fantastic vacation.
We have a high number of returning guests and
to get a TRUE reflection of what you can expect please read past and later reviews!
par un voyageur de Georgetown
Great place
Publié le 23 févr. 2024 sur HomeAwayVery clean. Great outdoor area. Would rent again
Commentaires de Gestion de l’hôtel
14 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your review Angelene, we are glad you enjoyed your stay and hope you can return in the future.
par un voyageur
Nice place
Publié le 23 janv. 2024 sur HomeAwayNice house. There are a few things that would of made the stay better. There are little bugs all over the counter by the sink. They were constantly there. The water tasted horrible for drinking...it tasted like it is chlorinated. The master bed was comfortable but the other two big beds were not. The bed upstairs caved into the center. I feel a VRBO should have extra trash bags, dish soaps, and things to make people flying a little more comfortable. Raise the rates if you have to. We can't fly back with all the things we bought. That doesn't affect my rating but it sure would be helpful. We had two days that the pool was not heating. We paid for seven.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par VrboOwner, Gestion de l’hôtel
Hi Heidi,
We are pleased you enjoyed your stay at our villa.
Regarding the points you raised:-
We are sorry you had little bugs on the counter, unfortunately, if food is left lying around bugs will be attracted.
Regarding the water taste, we cannot do anything about the water supply... however, there is a water filter on the fridge freezer to use.
Thank you for bringing the beds to our attention we will check them out.
Regarding the household supplies, our property is self catering, however, we do provide an initial supply of these items.
We are sorry you had an issue with the pool heat, unfortunately there was an issue with the relay switch which was rectified the day after reporting the fault to us.
Thank you for choosing our villa for your vacation.
Mark and Sally
par un voyageur
Lovely and spacious home
Publié le 21 janv. 2024 sur HomeAwayWe really enjoyed our stay! The pool was very nice. The temps were pretty cool while we were there—in the low 60’s—so we waited to swim until the afternoons when the water had more time to warm up. The hot tub was nice and warm! We also enjoyed the game room! It was nice to have several games to play out there. The house was beautifully decorated and had plenty of room for everyone. It was nice to have several tables as well to do puzzles, play games, and eat at. The living room couches were super comfy as well. It was a nice quiet neighborhood and we enjoyed many walks around the area. It was nice having tennis courts available as well.
Commentaires de Gestion de l’hôtel
6 févr. 2024 par VrboOwner, Gestion de l’hôtel
Hi Heidi, we are happy you enjoyed your stay even though the weather was on the cool side!
It was good to hear you liked the neighbourhood and made use of the tennis courts.
We hope you can make a return visit one day.
All the best
Mark and Sally
par un voyageur
Great!
Publié le 2 janv. 2024 sur HomeAwayThis house is spectacular!! I love the layout, bathrooms and king suites! We asked a question and the owners shot back a response so fast! Perfect for a family. We had Christmas down here and it was great. The only downside was the first floor bathroom has a pretty strong sewer smell off and on. The water kettle was moldy and a few things were not as cleaned, like dishes and the pool but a quick was in the dishwasher and we were good.
Don't let my comments stop you! This house is great! The pool and hot tub was so worth it!
Commentaires de Gestion de l’hôtel
4 janv. 2024 par VrboOwner, Gestion de l’hôtel
Hi Rhonda,
Thank you for your review, so pleased you enjoyed your Christmas break at our villa.
I will pass your comments on to our Management company to check out.
We do aim for a fast responses and for everything to be perfect as possible for our guests.
Kind regards
Mark and Sally
par un voyageur
A great family break
Publié le 22 nov. 2023 sur HomeAwayThis was without doubt one of the best villas we have stayed in. We have been coming to Orlando on many occasions and have stayed in numerous types of accommodation but this place was like home from home. Everything you could wish for was available, and the pool and hot tube was great after long days at the parks.
The communication with Mark and Sally was excellent and nothing was to much trouble. When we go back this will be the place we will want to stay in
Thank you Sally and Mark.
Commentaires de Gestion de l’hôtel
26 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your 5* review Penelope, we would love you to come back in the future.
Sounds like you had a fantastic time!
par un voyageur
Absolutely perfect
Publié le 15 nov. 2023 sur HomeAwayProperty, management and owners could not have been any nicer or easier to deal with. The booking process and payment plan was excellent.
The villa was beautiful, spotlessly clean and close to all amenities needed including the parks. It was a luxurious home away from home and can't wait to go back. I would highly recommend this villa if going to Orlando for a nice peaceful vacation or a busy, all the parks and then relax by your own pool holiday. 10 out of 10
Commentaires de Gestion de l’hôtel
26 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review Michael, we are so pleased everything met your expectations and hope you can all come back again in the future!
par un voyageur de Kent England
Ian Fullarton
Publié le 5 oct. 2023 sur HomeAwayHad a great time fourth time at Disney and second time at this villa which is by far the best place we stayed near to Disney works and all attractions nice complex and we would stay here again on our next visit
Commentaires de Gestion de l’hôtel
5 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review Ian, we hope you can stay again in the future.
All the best, Mark and Sally
