Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 janv. 2023 sur Expedia
Pas plus que ça
Commentaires de Gestion de l’hôtel
11 janv. 2023 par Hotel Management, Gestion de l’hôtel
Dear Alain, Thank you for sharing your experience. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Thank you again for sharing, and we hope to see you soon. Sincerely,Hotel Management
par un voyageur
Publié le 26 mars 2019 sur Expedia
Commentaires de Gestion de l’hôtel
22 avr. 2019 par Hotel Management , Gestion de l’hôtel
We appreciate your rating and are happy you liked various aspects of your stay, but sorry, we weren't at our best. We hope to have another opportunity to welcome you back soon.
Sincerely,
Hotel Management
par un voyageur
Publié le 26 mars 2019 sur Expedia
C’est loin d’être un déjeuner continental car qu’il y a seulement muffin, barre tendre, café et gruau.
Pas de lait, du coffe mate seulement
Aucun fruit
Commentaires de Gestion de l’hôtel
27 mars 2019 par Hotel Management, Gestion de l’hôtel
Thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future.
Sincerely,
Hotel Management
par un voyageur
Publié le 18 mars 2019 sur Expedia
Commentaires de Gestion de l’hôtel
22 avr. 2019 par Hotel Management , Gestion de l’hôtel
We appreciate you choosing our hotel. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. I hope you will give us a chance to impress you on a future visit.
Sincerely,
Hotel Management
par un voyageur
Publié le 6 janv. 2025
Room was dirty, the room was supposed to be non-smoking but it smelled of smoke and there were cigarette butts in the room. Smoke detector was going off when I arrived and I was told the employee that could turn it off was not there. I asked for a different room but was told that was the only room available at that price. They wanted me to pay more for an upgrade. At least they did give me my money back.
Commentaires de Gestion de l’hôtel
6 janv. 2025 par Hotel Management, Gestion de l’hôtel
Dear Kay,We sincerely apologize for the issues you encountered during your stay. The condition of the room and issues with the smoke detector are concerning. We understand how frustrating this must have been, especially after the inconvenience of being told there were no other rooms available at the same rate. We are grateful that we were able to refund your payment, but we know that doesn’t fully make up for the discomfort you experienced. Your feedback is vital, and we will be taking steps to address these concerns to ensure a more accommodating experience for future guests. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again.Sincerely,Hotel Management
par un voyageur
Keep looking
Publié le 20 oct. 2024 sur HotelsThis hotel is run down and shabby. Do yourself a favor and stay somewhere else. My initial room came with a surprise- there were people already occupying the room. I was given a second room but it made me concerned for my safety. How did I know this wouldn’t happen to me? The breakfast was a NutriGrain bar and coffee. On the second day, I went down stairs around 8ish and there was no coffee. Their rooms don’t even have a small coffee maker (as most hotels offer now). My experience with Extended Stay hotels has been a real disappointment. I’ll be avoiding this chain (and this hotel) like the plague. Never again.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, particularly regarding room assignments and the breakfast offerings. Your safety and comfort are our top priorities, and we regret that we did not meet your expectations. We appreciate your comments, as they will help us make necessary improvements. We hope you might consider giving us another chance in the future to provide you with a better experience.Sincerely,Hotel Management
par un voyageur
Dirty,bad.
Publié le 20 oct. 2024 sur HotelsVery dirty,run down hotel.breakfast- granola bar to go.
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Hotel Management, Gestion de l’hôtel
Dear Adam, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, especially regarding the cleanliness and condition of the property, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each of your concerns as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. Sincerely,Hotel Management
par un voyageur
Publié le 16 oct. 2024 sur Expedia
I enjoyed my stay as the room was big and did the job for what I was staying for. I chose this hotel because I was evacuating for Hurricane Milton, and the room had a bed, tv, A/C and a bathroom. My only negatives were the room key would quit working every time that I seemed to leave my room for some reason, additionally the shower was filthy. The sink and toilet were clean but the shower was not in good condition. Every thing else in the room was fine. The parking was great and I didn’t have any other issues. The walls were thin I must say and I could hear a lot of noise in the hallway. The room and hotel was cheap but you get what you pay for.
Commentaires de Gestion de l’hôtel
17 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Joseph, Thank you for your feedback. We're glad the room met your needs during Hurricane Milton, and you appreciated the space, parking, and amenities. We sincerely apologize for the issues with the room key and the cleanliness of the shower. We understand the inconvenience this caused and will work to improve both areas. We also regret the noise disturbance due to the thin walls. Your comments help us enhance our service, and we hope to welcome you back for a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Nice area, good location.
par un voyageur
Publié le 8 oct. 2024 sur Hotels
The room was filthy. The side of the fridge looked like it had never seen a cleaning supply. The microwave was even worse. The building smelt dirty and moldy.
The grounds had cigarette butts all around even sawan employee throw their swisher sweet into the parking lot still burning. I stayed here to escape the hurricane and paid a ridiculous amount for 1 night stay. I am staying at a candlewood for 3 nights now and it $270.one night at the extended stay was $130
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Hotel Management , Gestion de l’hôtel
Dear Kathryn, Thank you for your feedback. We are truly sorry to hear about the cleanliness issues you encountered during your stay, including the fridge and microwave. This is not the standard we strive for. We also apologize for the litter on the grounds and the behavior of our staff members; we will address this immediately. Your comfort is important to us, and we appreciate your insights. We hope to have the chance to welcome you back for a much better experience.Sincerely,Hotel Management
