Avis HUGE Pool Deck 15 mins 2 Disney!❤️360º Sun, Privacy-Games-Chef’s Kitchen +More!

Tina, thank you! It was a pleasure to welcome you and your family to Florida.

Thanks Luis! I'm so glad you and your family enjoyed Pleasant Oak Villa. It really is a special home, and the pool and enlarged enclosure and HUGE deck are truly a great bonus. Please come back again soon!

Thank you Richard. It was a great pleasure to have you stay with us, and the many times since! Always welcome!

Thank you Theo! We love the swimming pool too, and with the deck enlargement/extension, it is now the widest one in the neighbourhood!

Thanks for your kind words Jason. We love doing our best for every guest! Please come back again soon.

Thank you Suzie! It was a treat to host you and your family. Please come and stay with us again soon!

Thank you Rebecca! It was a pleasure to host you and your family at our Florida home. Please come back again soon!

This is very disappointing to us. We want all guests to have a great time in our villa but some cause problems for themselves, blame others and can never be satisfied. It is impossible to fully respond to all these wrong and misleading claims in this space, so we have details, photos and videos proving the inaccuracy of the guest’s comments and invite anyone interested to contact us for further information. For the most part, this guest didn’t read our detailed guest and property information sent a week prior to arrival. When predictable issues arose, we simply resent the exact same info they previously ignored. They embarrass themselves claiming we hadn’t sent it earlier, despite our system records proving they received it. We never surprise guests with undisclosed charges. Please fully read our listing prior to booking. We do appreciate the guest’s positive comments about some of the great aspects of our property, and the lightning fast response they received to their litany of complaints. Prior to their arrival, we had other guests and no less than 6 other individuals in for cleaning and maintenance tasks. NOT ONE reported bugs. If so, we would have people in removing them so fast and thoroughly, you wouldn’t believe it. Our PM and an exterminator found NO bugs, but rotting fruit left out. We made multiple trips to satisfy their concerns, performing various service miracles, but found no bugs. Later, the guest left other unsealed food out and wanted a refund for it… because it had bugs in it! When asked when and where it was purchased, they “won’t be interrogated”. If you’re having a bug problem, store food away properly, take out garbage daily, and don’t let dirty diapers accumulate! After departure the villa was cleaned, made ready for guests who arrived the same day and stayed for a week. Two cleaners, their manager, the PM and her husband, have all been at the house since those guests left, and we have other new guests in now. And NO ONE has seen any bugs! Our properties are pet free, and this guest should have left theirs at home! The front door is always locked, but may be opened by anyone from the inside for safety reasons. If desired, the house alarm system can be set to chime and alert adults instantly when the door is opened. The balance of their comments are equally groundless. We admit thorough, helpful, detailed communications are annoying to those who can’t or don’t like to read… and we don’t supply crayons for them to respond. Thankfully the vast majority of our guests are clean, intelligent, nice people who appreciate our attention to detail and extensive efforts to care for and assist them! If that’s you, we look forward to welcoming you soon!

Thank you again for staying with us Liza. 1) Internet services are provided by a 3rd party, free for our guests, at our expense. Frontier Communications chose to replace their ONTerminal, as it wasn't working properly, for the first time in eight years since owning the property. Your comments don't reflect the herculean task of getting this diagnosed, and the hours of work we completed (beside's Frontier) in the absolute fastest time possible to minimize inconvenience to you. We can't be responsible for 3rd party services, and your understanding is appreciated. 2) The April, 2020 bankruptcy of our former Cable provider means that old-style cable services are no longer available at the villa. We invested those funds in faster internet service. The Hulu+ TV Streaming service that we pay for and provide to our guests, free of charge on all TVs, provides over 2500 tv series and movies PLUS the following LOCAL LIVE channels; WFTV9-ABC, abc Localish, News6, Fox35Orlando, myTV, WESH2-NBC, Telemundo31, and CW; in addition to 12 live News Channels, 15 live Sports Channels, plus others, for a total of 71 LIVE channels. If any of our guests are having trouble accessing it, a quick email or phone call will get all the assistance you need to enjoy this service, plus our website and Online Home Manual & Area Guide App provide full details as well. 3) With regard to a lot of emails... I must plead guilty as charged. We DO send a lot of emails to our guests, with the intent of being helpful only, and providing full & complete information on their stay & how to make the best of it. We also provide a complete website, an Online Home Manual & Area Guide, and also an offline smart phone APP version so our guests always have it with them, PLUS guests receive my personal home and cell phone numbers, AND we provide free calling in North America from the villa so help is always at hand. All of these are not meant to be burdensome, only helpful and supportive. I do understand that for some folks, particularly those who don't like to read, it can appear a bit much. Plus if a guest books last-minute they'll get a big information dump in a short period of time. It's hard to balance being helpful & complete against too much info, but we really do try. During their stay, guests are left alone to enjoy it & we only send a thank-you. Our pre-arrival information consistently wins enthusiastic praise in reviews, so hopefully we're achieving this goal the majority of the time! :)

Thank you Rose! I'm so glad you enjoyed our Florida home. It truly is a special place, and we work hard to provide all of our guests with a special experience to match. It brings us joy to welcome you and others to our Central Florida Villa, please come back again soon!