Note fondée sur 173 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,0 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024 sur Expedia
Calme, mais éloigné de tout
Commentaires de Gestion de l’hôtel
6 août 2024 par Love , Gestion de l’hôtel
Thank you for your feedback, Julien. We’re glad you found our hotel quiet. We understand that the location might feel a bit far from everything, and we appreciate your input. We’ll take this into consideration to improve our guests’ experience.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Il est super et le déjeuners est délicieux. Un bon hôtels avec des enfants
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Love, Gestion de l’hôtel
Thank you for your perfect rating! We're thrilled to hear that you had a five-star experience. Our team is dedicated to providing the best service possible, and it's rewarding to know that our efforts have resonated with you. We look forward to continuing to serve you with the same level of excellence in the future. Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. Thanks again for your support!
par un voyageur
Publié le 13 juill. 2024 sur Expedia
À notre arrivée notre chambre devait être prête dans 30 minutes. Après, on nous a dit un autre 15 minutes. L’employé responsable du ménage disait que la chambre était déjà prête depuis un moment. Power trip au comptoir. Service condescendant. L’employé a levé le ton après nous pour nous rappeler l’heure de Check-in qui était déjà dépassé. Les employés sont sur leur cellulaire ou le nez dans un livre et s’appliquent à nous faire sentir qu’on les dérange. Nous les avons le front desk 2 fois. 2h30 plus tard, l’employé qui devait passer n’était toujours pas passé. Nous avons dû descendre pour chercher les serviettes et une nouvelle manette de télé. Aucun safe dans la chambre. Les safe sont très petits et situés derrière le comptoir de l’accueil et étaient non utilisables. On nous a donné la seule option de leur laisser nos passeports, argent, objets précieux et nos pièces d’identité qu’ils nous remettraient uniquement à la fin de notre séjour. Dû à l’impossibilité d’utiliser les mini safe à l’accueil, on nous a garanti que personne n’entrerait dans notre chambre en notre absence et qu’il faudrait demander et être présent pour que la chambre soit faite ou tout autre besoin. Comme nous n’avions pas confiance, nous avons apporter passeports, argent, bijoux et pièces d’identité. Heureusement! À notre retour, la chambre avait été faite! Plancher très sale dans la chambre.
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Colin Rivera, Front Office Manager, Gestion de l’hôtel
Thank you for taking the time to share your detailed feedback. I apologize for the inconvenience and frustration you experienced during your stay.Your experience with the delayed check-in and communication from our team falls short of our standards. We strive to provide attentive and respectful service, and I regret that this was not your experience. I will be addressing this with our team to ensure that such situations are handled more professionally in the future.I am also sorry to hear about the issues with the room cleanliness and the difficulties with the safes. We are committed to ensuring a comfortable and secure stay for all our guests, and your feedback highlights areas where we need to improve. I will work with our housekeeping and maintenance teams to address these concerns promptly.If you would be willing to discuss your stay further, please feel free to contact me directly. Your feedback is invaluable in helping us improve our services, and I would appreciate the opportunity to make things right.Thank you again for bringing these issues to our attention. We hope to have the opportunity to welcome you back in the future and provide a much better experience.
par un voyageur
Publié le 5 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 juill. 2024 par Colin Rivera, Front Office Manager, Gestion de l’hôtel
Thank you for taking the time to rate your stay with us. We are pleased to see your positive rating!Your feedback is important to us as we continually strive to improve our services. If you have any specific suggestions or areas where we can enhance your experience further, please feel free to let us know.Thank you for choosing Holiday Inn Express & Suites Clermont SE - West Orlando. We hope to welcome you back soon for an even better stay!
par un voyageur
Publié le 23 oct. 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
23 oct. 2024 par Love, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 21 oct. 2024 sur Hotels
THe ac unit was loud and when working. the odor coming from it was nasty!
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Love , Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay with us. I sincerely apologize for the inconvenience you experienced with the AC unit in your room. We strive to provide a comfortable and pleasant environment for all our guests, and I’m sorry to hear that we fell short in this instance.Please be assured that we are addressing this issue with our maintenance team to ensure it is resolved promptly. Your comfort is our top priority, and we appreciate your patience and understanding.
par un voyageur
Publié le 21 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Love, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Enjoy stay
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Love, Gestion de l’hôtel
Thank you for choosing to stay with us! We hope you have a delightful and comfortable stay.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Love, Gestion de l’hôtel
Thank you for your feedback!
par un voyageur
Publié le 18 oct. 2024 sur Hotels
I have stayed at this property a few times and always loved it. But this time they put me in the second building. The room in this building is not up to par as the main one and wasn't as clean. The shower had dirt spots. the toilet was running when i got in. air was on 64 and it was 50 degrees outside. No ice machine in this building. There was tissue in the peep hole and the plastic cups didn't have plastic on them but since no ice didn't need them. They put me next to the housekeeping room so all morning it was loud. The building was like a ghosts town and they have all the clean towels and sheets in a big bin at the entrance that isn't just very welcoming. The only reason i would stay here again is if i am in the main building.
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Love, Gestion de l’hôtel
Thank you for your continued loyalty and for sharing your recent experience with us. I’m truly sorry to hear that your stay in the second building did not meet the high standards you have come to expect from us.I apologize for the cleanliness issues in your room, the running toilet, and the uncomfortable temperature settings. Additionally, I regret the inconvenience caused by the lack of an ice machine, the tissue in the peephole, and the unwrapped plastic cups. The noise from the housekeeping room and the unwelcoming sight of the bins at the entrance are also unacceptable, and I understand how these issues impacted your stay.Please be assured that we are addressing these concerns with our housekeeping and maintenance teams to prevent such occurrences in the future. Your feedback is invaluable in helping us improve our services and facilities.We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve, preferably in the main building as per your preference.
