Ratings based on 870 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 23, 2024 on Expedia
I choose this property due to its location to the major theme parks and the water park attraction located within the property so my kids will have something to do in-between the times of q
Comment from Hotel Management
Aug. 25, 2024 by General Manager, Hotel Management
Dear Wendy,Thank you for choosing our property for its convenient location near major theme parks and the on-site water park attraction. We're glad your kids had something fun to enjoy during your stay, and we look forward to welcoming you back in the future!
by A traveller
Posted Aug. 23, 2024 on Hotels
Water park is only open for 8 hours each day and are not available when most families would want to use it (morning before amusement parks, or evenings afterwards) multiple unexpected closures of popls and slides. Never got to use the slides after a 6 day stay.
Comment from Hotel Management
Aug. 25, 2024 by General Manager, Hotel Management
Dear Elizabeth,We appreciate you sharing your concerns with us. Please accept our sincere apology for amenities that were unavailable during your visit, and we also regret that our pool hours were inconvenient for your plans. Your feedback is appreciated. Thank you for reaching out and we hope for an opportunity to make your next stay a better one.
by A traveller
Posted Aug. 23, 2024 on Expedia
Rooms will need renovating soon. Front desk always had a long line. $28 for parking is ridiculous
Comment from Hotel Management
Aug. 25, 2024 by General Manager, Hotel Management
Dear Tyra,Thank you for your constructive feedback. It's unfortunate you were disappointed with certain aspects of your stay. We're sorry for the inconvenience you experienced with our front desk, and we'll strive to deliver the efficient and timely service you desire. While we've noted your thoughts about our parking fee, please know this information is available to review online before making a reservation. We value you as our guest, and we hope you will consider joining us again.
by A traveller
Posted Aug. 23, 2024 on Expedia
When we arrived there were no washcloths. The dispenser in the shower that holds the shampoo, conditioner and body wash was broken, leaking faucet, and towels had permanent stains on them.
Comment from Hotel Management
Aug. 25, 2024 by General Manager, Hotel Management
Dear Brittany,Thank you for being our valued guest. Our goal is to deliver well-equipped accommodations, so we're sorry for the issues you mentioned. Rest assured, our housekeeping team will focus on their attention to detail. If there is ever anything we can do to make your stay more comfortable, please don't hesitate to reach out to our front desk for assistance. We hope to have a chance to change your perceptions.
by A traveller
Posted Aug. 23, 2024 on Expedia
The kiddo had a great time …. The only thing bad we experienced was in the dining room at the buffet for dinner …. There were bugs ALOT OF THEM )) in the coffee creamer dispenser that totally turned my stomach … and glad I got it before the diner … or I may have thrown up … so really didn’t eat. When I complained to the staff … they rinsed the dispenser off and left it sitting there for the next guest to have …. When I said they just left it there to the manager he had them put a sign on it do not use … no apology no … compensation. No nothing so we will go back but we will not be eating there
Comment from Hotel Management
Aug. 25, 2024 by General Manager, Hotel Management
Dear Lorry,Thank you for sharing your experience. We're glad to hear your kiddo had a great time, but we're deeply concerned about the issue you encountered in the dining room. The situation you described is far from the standard we strive to maintain, and we sincerely regret its impact on your dining experience. Rest assured, our team will address your feedback to prevent this from happening again. While we're pleased to know you'll consider returning, we will work to ensure a more pleasant experience in all areas during your next visit.
by A traveller
Posted Aug. 23, 2024 on Hotels
Waterpark was the best, but the hotel seems very old.
One annoying part was the check in. There was incongruent information between hotels.com (paid full) and Holiday Inn (paid partially). It was not included breakfast, the shuttle offered to Disney was limited/not useful. The resort fee is excesive and parking lot full and expensive.
Comment from Hotel Management
Aug. 25, 2024 by General Manager, Hotel Management
Thank you for staying with us and taking the time to share your thoughts. It's great to hear that you enjoyed the water park. However, we apologize for any confusion during check-in as well as for any disappointment with the included amenities and shuttle hours. We'll keep your comments in mind, and we hope to see you again the next time you're in the area.
by A traveller
Posted Aug. 22, 2024 on Expedia
The resort had everything you need. Variety of food. Food was great.
Comment from Hotel Management
Aug. 24, 2024 by General Manager, Hotel Management
Dear Ashley,Thank you for being our guest at Holiday Inn Resort Orlando Suites - Waterpark. It sounds like you had a great experience at our resort, and it was our pleasure to serve you tasty food! Please join us again soon.
by A traveller
Posted Aug. 22, 2024 on Expedia
I will never come here again.
Comment from Hotel Management
Aug. 24, 2024 by General Manager, Hotel Management
Dear Ajahnni,We're saddened to learn you did not enjoy your visit. If there are any specific concerns we can address, please let us know. The next time you're in the area, please consider coming back to see us.
by A traveller
Posted Aug. 22, 2024 on Expedia
Will definitely go again
Comment from Hotel Management
Aug. 24, 2024 by General Manager, Hotel Management
Dear Leonel,Thank you for your perfect rating! It was wonderful having you as our guest, and we are delighted you thoroughly enjoyed your stay. Take care, and know we look forward to your return!
by A traveller
Posted Aug. 22, 2024 on Expedia
I will start by saying I absolutely loved my stay! However, there were definitely some issues, with the main one being our room door being left unlocked and slightly ajar after being serviced by housekeeping for maybe 6/7 hours. And then finding an old cookie under the bed in the twin bedded room and a huge wad of hair rolled up behind the main bedroom door. Other than this the stay was perfect!!!
Comment from Hotel Management
Aug. 27, 2024 by General Manager, Hotel Management
Dear Maryam,Thank you for your review. It's wonderful to know you had an enjoyable overall visit, and we appreciate you giving us a perfect rating. However, we regret that housekeeping fell short of expectations. Your feedback will be shared internally to ensure our high standards are being met. We look forward to welcoming you back in the future for a seamless stay worthy of a perfect rating.
