Ratings based on 771 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
1.5 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from TAMPA
Posted Nov. 29, 2024
The hotel is tired inside, be aware that there is a well hidden parking charge of $27 ($25 tax) per night, which is unusual for Orlando hotels. it is hidden multiple layers in the fine print. If you add this to the nightly rate you can find better options around the area. I also stepped on a big screw on the carpet in my room.
Comment from Hotel Management
Dec. 14, 2024 by Revan, Hotel Management
Your feedback means a lot to us because it's how we improve. I apologize about the inconveniences. We will definitely bring this to upper management
by A traveller
Posted Nov. 3, 2024
Parking is a nightmare. You pay to park the machines don't work and extremely hard to get help. Staff was rude and everything thing was humid and damp. Mold all over the ceiling especially in the bathroom. Halls and elevator were not clean. We were there over 3 days the trash in the elevator was never cleaned. Two lights in one elevator were held in with duct tape.
Comment from Hotel Management
Nov. 8, 2024 by John S. Front Office, Hotel Management
Dear Lynn,Thank you for taking the time to share your feedback about your stay at our hotel. I'm truly sorry to hear about the issues you experienced during your time with us. We understand that parking was a source of frustration for you, and we apologize for any inconvenience caused. Our parking machines are designed to make the process seamless, and it's disheartening to learn that they were not functioning properly during your stay. Rest assured, we will address this issue promptly to improve the experience for future guests.I also apologize for the dampness and mold you encountered in your room. This is certainly not the standard we strive to maintain, and I apologize for any discomfort this may have caused. We are committed to providing clean and comfortable accommodations, and I assure you that we will investigate and rectify this situation to ensure it doesn't happen again.Additionally, I apologize for the cleanliness issues you noticed in the hallways and elevator. Our housekeeping team works diligently to maintain a clean and welcoming environment throughout the hotel, and it's disappointing to hear that we fell short in this regard. Your feedback will be shared with the team to ensure we provide a higher standard of cleanliness moving forward.Once again, I apologize for the inconvenience you faced during your stay. Your feedback is invaluable to us as it helps us identify areas for improvement.
by A traveller
Posted Sep. 19, 2024 on Hotels
by A traveller
Posted Sep. 17, 2024 on Expedia
This place was perfect for our needs
It was clean and quiet and very spacious
Would recommend to any of my friends
by A traveller
Posted Sep. 17, 2024 on Expedia
Expensive for what is offered. Room was huge but had minimal furniture, places to stow belongings, and overall felt like a dorm room. No hot water in the shower, lukewarm at best, faucet was about to fall off the wall and the floors felt/looked dirty. Outside windows had visible debris on the outside making the view subpar. Do not recommend
by A traveller from Opelika
Posted Sep. 17, 2024 on Expedia
Checkout was at 11am and at 9:34 I had hotel staff banging on my door wanting to know if I was ready to leave
by A traveller from Miramar
Posted Sep. 16, 2024 on Expedia
Conveniently closed to Universal Studios and to TJFridays..!
The rooms and bathrooms were super clean. We love the beds and bedding!
by A traveller
Posted Sep. 15, 2024 on Hotels
Yanna was very unprofessional and rude here I arrived to check in to be told my room was not ready I gave it another HR. And was told the same thing waited another hr at this point it’s now 5pm I asked my husband to go in now they offer free parking. By 6pm I receive a text how was my stay I responded back my room isn’t even ready. Yanna hotel staff responded back ummm ma’am your room been ready. Explain to me how my room been ready you asked for my number to send me an update when my room would be ready and they failed to do that. When I tell you if you could choose any other hotel Plz Do Not Stay here. Room ready at 6pm but advertise 4pm check in. Parking was ridiculous. They charge for everything like their hotel is top notch.
by A traveller
Posted Sep. 15, 2024 on Expedia
Beds and pillows were comfortable . The comforter was a little small for the bed though. The shower had sand in the bottom but was clean every where else. Plenty of towels and hand towels but no wash rags. We had a great time and would recommend it to everyone.
by A traveller
Terrible
Posted Sep. 15, 2024 on HotelsWe arrived at 5:30pm to be told our room was not ready yet and we were in a Que to get a room after 4 other people. We finally got in a room, we booked a king, this one has two fulls and we went to shower this morning and there was no hot water. When I told the desk at check out they said they’d tell maintence but offered nothing for our terrible stay. Would never stay there again or recommend it to anybody
