Note fondée sur 867 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,0 Propreté de la chambre
2,6 Service et personnel
2,2 Confort de la chambre
1,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Horrible à fuir
Publié le 5 août 2024 sur HotelsChambre très sale , hôtel à fuir , trafic de drogue et prostitution , hôtel très bruyant vraiment pas en sécurité ,
Commentaires de Gestion de l’hôtel
9 août 2024 par M, Gestion de l’hôtel
Dear Charles,We apologize for the inconvenience you experienced due to the cleanliness issues. However, please be assured that we do not promote and are strictly against using any illegal substance or activity on our property. Still, keeping your feedback in mind, we will diligently investigate every bit of your concern and act on them to ensure no other guest experiences what you did. We wish to see you soon for a better stay.Sincerely,Management Team
par un voyageur
Publié le 3 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 mai 2023 par jagdip, Gestion de l’hôtel
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.
par un voyageur
Publié le 13 sept. 2024
Commentaires de Gestion de l’hôtel
18 sept. 2024 par M, Gestion de l’hôtel
Dear Kaschma,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
par un voyageur
Publié le 17 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2024 par M, Gestion de l’hôtel
Dear Claudio,Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
par un voyageur
Never Again
Publié le 15 août 2024 sur HotelsPlease dont stay in this hotel if you fear for your life , there was bugs,not clean very dark and unsafe place.
I would have added photos but the site didnt let me let me do it .
Commentaires de Gestion de l’hôtel
16 août 2024 par M, Gestion de l’hôtel
Dear Guest,We are sorry that you had a substandard experience at our hotel. We realize that neither our property nor our surroundings were close to your expectations. We assure you that we will investigate our facilities and take the necessary measures. We wish to see you soon for a better stay.Sincerely,Management Team
par un voyageur
Publié le 14 août 2024 sur Expedia
I do not recommend this hotel. I had to request a room change three times because the door wouldn't close properly. The entire hotel is dirty, has a foul odor, and feels unsafe. I decided to leave the same day I arrived.
Commentaires de Gestion de l’hôtel
16 août 2024 par M, Gestion de l’hôtel
Dear Veronica,We are sorry to know that the cleanliness of our hotel did not meet your expectations. We have already shared your comments with our housekeeping team and are conducting a thorough review to address the specific issues you mentioned. We wish to see you soon for a better stay.Sincerely,Management Team
par un voyageur
Publié le 13 août 2024 sur Expedia
The room is not good , restrooms is ba the toilet 🚽 is not appropriate is moving so much smells bad lights is not working good everything have disconnected not cable in the app said
They offered a breakfast that’s lie and is a cockroaches there too do I’m not happy with that I think I’m not going back there bad service
Commentaires de Gestion de l’hôtel
16 août 2024 par M, Gestion de l’hôtel
Dear Maria,We are disappointed that our rooms, furniture, or facilities did not work well for you. In our quest for excellence in hospitality standards, we constantly upgrade our property and enhance our hotel room amenities. We will see that all the necessary changes are implemented at the earliest. Thank you for your business and we look forward to seeing you soon for a better stay.Sincerely,Management Team
par un voyageur
Horrible
Publié le 13 août 2024 sur HotelsPhotos lie, the place looks and smells like a dump. The room smelled like urine and cigar smoke. We booked it last minute for a spontaneous trip (not a full day booking like the lady at the front said), when we arrived we were disappointed. When we got to the room it looked like we were getting ready to be on the next episode of CSI. The furniture was sticky and the bathroom smelled. We did not stay, and asked for a refund which they refused stating we booked the room for the day and they couldn’t sell that room to anyone else. I left my information for the manager and he still has not reached out to me. Overall, stay away from this place. The cheap price is not worth the headache. We ended up going to a much better hotel where we felt safe and got a better nights rest on clean sheets.
Commentaires de Gestion de l’hôtel
16 août 2024 par M, Gestion de l’hôtel
Dear Leise,We take issues of maintenance and cleanliness very seriously, and we are truly sorry for the inconvenience you encountered. Please be assured that we are conducting a thorough review of the specific concerns you raised. Our team is already addressing the maintenance issues and reinforcing our cleaning protocols to ensure that these problems are resolved promptly. We hope to have the opportunity to welcome you back and provide you with the quality experience that you rightfully expect.Sincerely,Management Team
par un voyageur
Publié le 13 août 2024 sur Expedia
Don't stay.
Commentaires de Gestion de l’hôtel
16 août 2024 par M, Gestion de l’hôtel
Dear Sabrina,Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par M, Gestion de l’hôtel
Dear Melanie,Thank you so much for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to know that you enjoyed your stay and that our team was able to meet your expectations. We hope to welcome you back in the future for another outstanding experience.Best regards,Management Team
