Note fondée sur 853 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,9 Propreté de la chambre
2,6 Service et personnel
2,2 Confort de la chambre
1,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Horrible à fuir
Publié le 5 août 2024 sur HotelsChambre très sale , hôtel à fuir , trafic de drogue et prostitution , hôtel très bruyant vraiment pas en sécurité ,
Commentaires de Gestion de l’hôtel
9 août 2024 par M, Gestion de l’hôtel
Dear Charles,We apologize for the inconvenience you experienced due to the cleanliness issues. However, please be assured that we do not promote and are strictly against using any illegal substance or activity on our property. Still, keeping your feedback in mind, we will diligently investigate every bit of your concern and act on them to ensure no other guest experiences what you did. We wish to see you soon for a better stay.Sincerely,Management Team
par un voyageur
Publié le 3 mai 2023 sur Hotels
Commentaires de Gestion de l’hôtel
5 mai 2023 par jagdip, Gestion de l’hôtel
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.
par un voyageur
Publié le 11 janv. 2025
No se lo recomendaria a nadie sucio , avandonado, las puertas no servia segurobde seguridad , areas verdes feas , picina no esta en funcion y tiene el agua verde, ofrecen desayuno lo cual no es cierto , peste a personas fumando marihuana o cosas parecido , la avitacion tenia 1 mesa vieja y sin sillas , no cambiaron las tohallas ni las sabanas nunca al fin lo deverian cerrar, las fotos que aparecen en travelocity del hotel no corresponden a ese hotel en fin un verdadero basurero
Commentaires de Gestion de l’hôtel
16 janv. 2025 par M, Gestion de l’hôtel
Dear Orlando,We sincerely apologize for the issues you encountered during your stay. The conditions you described regarding cleanliness, maintenance, and amenities are deeply concerning, and we understand how disappointing this experience must have been. Please know that we take your feedback very seriously, and we are actively working with our team to address these concerns and make necessary improvements. We also apologize for any misleading information about breakfast and the state of the property. Your experience does not reflect the standards we aim to provide, and we regret that we fell short during your visit.Sincerely,Management Team
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Booked two rooms and one was fine and the other was gross. Holes on the ceiling, bathroom, and walls. Gum stuck in the wall. Place gave us another room as replacement and that room was even nastier. Hair balls on the ground. Carpet was sticky.
Commentaires de Gestion de l’hôtel
4 nov. 2024 par M, Gestion de l’hôtel
Dear Ramon,Thank you for sharing your experience with us. We sincerely apologize for the condition of your rooms and for the inconvenience of needing to switch rooms during your stay. It’s disappointing to learn that the replacement room also did not meet your expectations.We understand how essential cleanliness and upkeep are to a positive stay, and it’s clear we fell short. Please be assured that your feedback is being reviewed with our housekeeping and maintenance teams so we can address these issues directly. Our goal is to ensure every guest experiences a clean, comfortable environment, and we regret that this was not the case during your visit.Sincerely,Management Team
par un voyageur
Publié le 17 oct. 2024 sur Expedia
This place was an absolute dump. I checked in late and had no choice but to stay. I asked to move to another room that they "remodeled" and it wasn't much better. I'm going to leave a scathing review on their Google page. DON'T STAY HERE.
Commentaires de Gestion de l’hôtel
4 nov. 2024 par M, Gestion de l’hôtel
Dear Nicholas,We’re very sorry to hear that your recent stay did not meet your expectations. We understand how frustrating it is to arrive and find accommodations that fall short of what was promised. Your feedback regarding room conditions is very concerning, and we apologize for the inconvenience this caused, especially given the late hour and limited options. Please know we take guest satisfaction seriously, and we’re working diligently to address the issues you raised. If there’s anything further we can do to assist or make things right, please reach out to us directly. Thank you for bringing this to our attention, and we apologize again for your experience.Sincerely,Management Team
par un voyageur
Publié le 17 oct. 2024 sur Expedia
La propiedad, se siebte sucia, no ofrece desayunos como lo acordado al realizar la reservacion. La cerradura dañada. Lugar inseguro
Commentaires de Gestion de l’hôtel
4 nov. 2024 par M, Gestion de l’hôtel
Dear Josue,Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconveniences you experienced during your stay, including issues with cleanliness, security, and breakfast availability. We understand that these issues impacted your experience, and we regret not meeting your expectations. Please know that guest safety and comfort are our top priorities, and we are taking immediate steps to address the concerns you mentioned, particularly regarding room security and property upkeep. We are also reviewing our breakfast service to ensure it aligns with our commitments to our guests. Your feedback is invaluable to us as we work to improve.Sincerely,Management Team
par un voyageur
Publié le 17 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 nov. 2024 par M, Gestion de l’hôtel
Dear Jessica,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. It is pleasing to know that our efforts to maintain a clean and welcoming environment were noticeable during your stay. We enjoyed catering to your needs as much as you enjoyed and hope to enhance this experience further. We are indeed looking forward to your next visit. See you soon!Best Regards,Management Team
par un voyageur de Quetzaltenango
Publié le 17 oct. 2024 sur Expedia
Sucio, habitado por indigentes, gente fumando hierva, habitaciones mal estado, personal poco amable
Commentaires de Gestion de l’hôtel
4 nov. 2024 par M, Gestion de l’hôtel
Dear Jorge,Thank you for sharing your feedback. We apologize that your stay did not meet your expectations and that you encountered issues with room quality, staff interactions, and disturbances during your time with us. We take these concerns very seriously and are committed to addressing them to improve our guest experience. Our goal is to provide a welcoming, comfortable, and safe environment for all, and it’s clear we have areas where improvement is needed. We are working with our team to ensure that every aspect of our property meets the high standards we aim to uphold.Sincerely,Management Team
par un voyageur
Nasty
Publié le 16 oct. 2024 sur HotelsWe evacuated from our home because of hurricane Milton. The ladies at front desk were very friendly. When we got to our room the carpets were dirty. The parking lot had 2 abandon cars. There were holes in outside of walls. There was a gap under the front door and you could not lock the door. Plastic bottles under the bed. Tub didn’t drain. Handle on tub was loose. Several times during our stay several persons who were not guests were yelling at guest. People smoking outside our room. This place was horrible. We will never stay here again.
Commentaires de Gestion de l’hôtel
4 nov. 2024 par M, Gestion de l’hôtel
Dear Guest,Thank you for choosing to stay with us during such a challenging time. We sincerely appreciate your feedback and are deeply sorry that your experience did not meet your expectations. While we're pleased to hear that our front desk team was able to make a positive impression, we regret that the condition of your room and the surrounding areas fell short. Cleanliness, safety, and comfort are fundamental to our standards, and we are addressing each of the concerns you've mentioned, from the carpet condition to room maintenance, and overall property upkeep. We also take guest security very seriously and will be reviewing our security protocols to ensure that all guests feel safe and undisturbed during their stay. Your experience is not reflective of the level of service we aim to provide, and we are committed to making improvements based on your feedback.Sincerely,Management Team
par un voyageur
Publié le 15 oct. 2024 sur Expedia
No vayan, es un peligro este hotel y las fotos que tienen acá no son como está el hotel, pésimas condiciones en las instalaciones, hicieron redadas por las noches detuvieron personas de color que parece que viven ahí, orinaban en la puerta de una de las habitaciones que alquilamos, fumaban marihuana en todo el lugar NO VAYAN
Commentaires de Gestion de l’hôtel
4 nov. 2024 par M, Gestion de l’hôtel
Dear Wilbert,Thank you for taking the time to share your experience. We are very concerned to hear about your impressions of our property and the issues you mentioned. The safety, comfort, and well-being of our guests are our top priorities, and we take reports of any disturbances or security concerns very seriously.We strive to maintain a welcoming and secure environment for everyone, and we apologize if your experience fell short in any way. Our team is reviewing these matters closely to ensure any issues are addressed promptly. Please know that we are committed to maintaining a high standard of quality and service, and we are taking steps to address your concerns.Sincerely,Management Team
