Ratings based on 876 Guest Reviews
Hear it directly from our travellers
1.9 Room cleanliness
2.6 Service & staff
2.2 Room comfort
1.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 17, 2024 on Hotels
There was people up yelling and screaming all hours of the night and day. Extremely strong smell of marijuana and people cussing each other out. Says offers breakfast …. Just juice and coffee is served for breakfast out of the most filthy dispenser I’ve ever seen. Trash all over the property. Staff is very rude and not helpful. Was the worst stay I’ve ever had. I would’ve been safer at a crack house more than likely.
Comment from Hotel Management
Sep. 18, 2024 by M, Hotel Management
Dear Rachael,Thank you for taking the time to share your experience with us. We sincerely apologize for the unacceptable conditions you encountered during your stay. The issues you described, including noise disturbances, the smell of marijuana, and the cleanliness concerns, are far from the standard we aim to provide to our guests.We are especially sorry to hear that our staff was not helpful and that the breakfast offering did not meet your expectations. Your feedback will be shared with our team to address the problems with the facilities, property upkeep, and guest interactions. We take these matters seriously and are committed to making improvements to ensure a safer and more comfortable environment for all of our guests. Please rest assured that we will be reviewing these concerns immediately to prevent such experiences from happening again.Once again, we apologize for the experience you had, and we hope to have the opportunity to provide you with a significantly better stay in the future.Sincerely,Management Team
by A traveller
Posted Sep. 13, 2024
Comment from Hotel Management
Sep. 18, 2024 by M, Hotel Management
Dear Kaschma,We are disappointed that we could not make you feel welcome. Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
by A traveller
Sorry but this is bad
Posted Sep. 13, 2024 on HotelsThis was so bad, that when we pulled up, we left immediately and did not stay. This place is a total dump. The pics are misleading. We lost $110 as it was too late to get a refund
Comment from Hotel Management
Sep. 18, 2024 by M, Hotel Management
Dear Jerome,Thank you for sharing your feedback. We are very sorry to hear that your experience did not meet your expectations and that you decided not to stay with us.We deeply regret that the condition of our property did not align with the photos and descriptions provided. This is certainly not the standard we strive to uphold, and we will review our marketing materials and property conditions to address these discrepancies.Regarding refund, we would like to review your specific case to see if there’s any way we can offer a resolution.Sincerely,Management Team
by A traveller
Posted Sep. 11, 2024 on Expedia
Staff unprofessional
Comment from Hotel Management
Sep. 13, 2024 by M, Hotel Management
Dear Shavon,We apologize if you found any of our staff unfriendly. Our associates are well-trained to meet and attend to our guests. This is not usual of our staff at all. Thank you for bringing our attention to this situation. We will investigate this and ensure this does not happen again.Sincerely,Management Team
by A traveller
Posted Sep. 11, 2024 on Expedia
They put u on a do not rent list if u black for no reason
Comment from Hotel Management
Sep. 13, 2024 by M, Hotel Management
Dear Shavon,We take allegations of discrimination very seriously. We are deeply concerned to hear that you believe you were placed on a "do not rent" list because of your race, and we would like to investigate this matter immediately. We value all our guests and are focused on maintaining a respectful atmosphere for everyone.We suggest you to contact us directly, our team will seek to provide an appropriate explanation or resolution for this. Your satisfaction is our priority.Sincerely,Management Team
by A traveller
Posted Sep. 11, 2024 on Expedia
I didn’t like anything about this property! I don’t even understand how this place is an option on Expedia.
My husband and I were very disappointed about our room and we didn’t feel comfortable/safe. The room was completely unsanitary.
For starters, we reserved a room with a king bed and they told us they didn’t have any available.
In our room there was paint peeling off the ceiling and looked like it was going to fall onto us while sleeping.
The headboard is falling apart, the sheets look dirty, there was a used fork beneath the desk.
The room smelled like cigarettes, the toilet paper dispenser was falling off the wall, there was feces that someone wiped on the wall in the bathroom by toilet, Also there was disgusting tissue stuck to the wall by the bed. Overall the pictures in the description we saw online were very deceiving. The “hotel” advertised that they offered breakfast and had a pool. While we were there they only offered coffee and juice; oh what a breakfast! And there was a sign on the pool that read KEEP OUT!
PLEASE DON’T PATRON THIS PLACE!
Comment from Hotel Management
Sep. 13, 2024 by M, Hotel Management
Dear Cherese,We are very sorry to hear about your disappointing experience at our property. Your feedback is incredibly valuable, and we want to sincerely apologize that your stay did not meet the standards that we strive to maintain.The issues you mentioned regarding cleanliness, room conditions, and amenities are absolutely unacceptable, and we take them very seriously. We understand that being placed in a room that did not match your reservation and facing unsanitary conditions can be very frustrating, and for that, we deeply apologize. We will be investigating these concerns immediately and addressing them with our housekeeping and maintenance teams to ensure that this does not happen again. Regarding the pool and breakfast, we regret that these amenities were not available as advertised during your stay. We strive to provide the best experience for all guests, and it's clear that we fell short in your case. We are currently working on improving these services to better meet the expectations of our future guests.Please know that we are committed to making necessary improvements to ensure this property provides a more comfortable and pleasant experience for all. If you are open to giving us another chance, we would be happy to personally assist in arranging your stay to ensure it is more in line with what you expected.Thank you for bringing these concerns to our attention, and we hope you’ll give us the opportunity to serve you better in the future.Sincerely,Management Team
by A traveller
Posted Sep. 9, 2024 on Expedia
staff is friendly and very helpful
Comment from Hotel Management
Sep. 13, 2024 by M, Hotel Management
Dear Ruby,It is extremely gratifying to see that your stay was satisfactory. Your appreciation of the staff is highly encouraging. This will surely motivate us to raise the service benchmark. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best Regards,Management Team
by A traveller
Posted Sep. 9, 2024 on Expedia
El lugar no debería estar recibiendo huéspedes ya que no está apto para recibir adecuadamente a las personas en las habitaciones. Comenzare diciendo que la persona que recibe a los huéspedes no es nada amable, los alrededores del hotel están completamente sucios y sin cortar la grama, había agua por todos los pasillos, los pasillos no tenían buen alumbrado, los huéspedes pasean a todas horas por los pasillos incluso con perros, ahí gritos, personas peleando en los pasillos y divagando, en el cuarto hay mal olor, las puertas están cabreadas, hay cucarachas y ratones, las sábanas mal puestas y manchadas con no sé qué, el baño es una pesadilla, terminaré por decir que una vez abrí la puerta de la habitación, la cerré y caminé hacia el lobby para inmediatamente hacer el check out, tuve que volver al carro de alquiler que estaba usando y buscar otro hotel a último momento, situación con la que no contaba ya que además estaba con mis 4 hijos. En fin, una pesadilla de hotel.
Comment from Hotel Management
Sep. 13, 2024 by M, Hotel Management
Dear Jackeline,We sincerely apologize for the deeply unpleasant experience you had at our property. The concerns you raised regarding the cleanliness of the property, the behaviour of other guests, and the conditions in the room are extremely concerning, and we want to assure you that these do not reflect the level of service we aim to provide. Your feedback about the unfriendly reception, poorly maintained surroundings, unsanitary conditions, and safety concerns are being taken very seriously. We will be addressing these issues with our staff and management team immediately to ensure they are resolved. The fact that you felt the need to leave the hotel so quickly upon checking in speaks volumes about the gravity of the situation, and we deeply regret that this was your experience. Thank you for bringing these issues to our attention, and we hope you will consider giving us another chance to provide the level of service you deserve.Sincerely,Management Team
by A traveller
Posted Sep. 9, 2024 on Expedia
Bad
Comment from Hotel Management
Sep. 9, 2024 by M, Hotel Management
Dear Emily,Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
by A traveller
Posted Sep. 8, 2024 on Expedia
Comment from Hotel Management
Sep. 9, 2024 by M, Hotel Management
Dear Ero,Your feedback is crucial in helping us improve our services and ensure a better experience for all our guests. Please provide more details so we can promptly address the issues. Regardless, we apologize for not exceeding your expectations. We wish to see you soon for a better stay. Sincerely,Management Team
