Note fondée sur 64 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great stay
Publié le 23 nov. 2024 sur HomeAwayGreatcstay
Commentaires de Gestion de l’hôtel
16 déc. 2024 par VrboOwner, Gestion de l’hôtel
We're thrilled to have had you stay with us and look forward to welcoming you back soon!
par un voyageur
Lovely place
Publié le 8 nov. 2024 sur HomeAwayIs nice and clean i love the place
Commentaires de Gestion de l’hôtel
2 déc. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us! We look forward to welcoming you back soon!
par un voyageur de Ponte Vedra, Florida
Close to Disney
Publié le 4 nov. 2024 sur HomeAwayNeeded 5 bedrooms and this house worked perfectly for our Disney trip
Commentaires de Gestion de l’hôtel
20 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us! We look forward to welcoming you back soon!
par un voyageur
Fantastic villa
Publié le 21 oct. 2024 sur HomeAwayWe stayed for 2 weeks. Fantastic villa in a great location. It was spotless. Only neg point is there is very little cooking trays etc but we mostly ate out so this didn't affect our stay. Would 100% recommend and wouldn't hesitate to book this again. Thanks.
Commentaires de Gestion de l’hôtel
12 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us! We look forward to welcoming you back soon!
par un voyageur
Great place!
Publié le 8 sept. 2024 sur HomeAwayWe really enjoyed our stay! It was a great house for the price! Our grandson especially enjoyed the water park! Would recommend!
Commentaires de Gestion de l’hôtel
23 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us! We look forward to welcoming you back soon!
par un voyageur
Publié le 6 sept. 2024 sur HomeAway
Commentaires de Gestion de l’hôtel
23 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us! We look forward to welcoming you back soon!
par un voyageur
Publié le 10 août 2024 sur HomeAway
Commentaires de Gestion de l’hôtel
9 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us! We look forward to welcoming you back soon!
par un voyageur
Wonderful for family
Publié le 7 août 2024 sur HomeAwayWe had 13 people and the house was open and comfortable! We would definitely stay here again if in the area.
Commentaires de Gestion de l’hôtel
21 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us! We look forward to welcoming you back soon!
par un voyageur
Publié le 31 juill. 2024 sur HomeAway
Beautiful home and area! Plenty big enough for 3 families to stay together and for everyone to have their own space to escape to. This location has a free shuttle that will come to the house and bring you to the clubhouse where you can enjoy the amenities! Was a lot of fun.
Commentaires de Gestion de l’hôtel
19 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for staying with us! We look forward to welcoming you back soon!
par un voyageur
Doubtful to go through any Deconova properties again.
Publié le 31 juill. 2024 sur HomeAwayI hate leaving 2 stars, but the water having black stuff come out of both the tap and the refrigerator were very unsettling. I conversed with the property managers deconova on multiple occasions regardimg the wifi, explaining that the ones they were saying to use were not visible, or connected, but with no internet access. (Again, internet not being available wasnt that huge as we were away most of the time) However, watching tv was impossible as you could hear the audio but see no video. I have video of that. There was something yellow stuck to the ceiling theoughout our stay(still not sure what it was). The back door as well, unless you worked really really hard for both doors to lock at the same time it was almost virtually impossible to keep locked. The amount that we spent for the few days here we at least expected there to be some dishwashing liquid or trash bags to use in the kitchen. Only due to the amount we spent. I dont remember seeing it listed as being there, was jist an expectation.
Our instructions were to talk to a guard upon arrival at the address provided(which was a virtual call to a guard who never verified who we are, just opened the gate every time) We didnt get an orange pass with a QR code until we went across the street to the waterpark and that guard said we needed one, printed one out for us, and asked us not to tell anyone. That tells me that the security portion thats included with these prices is not being taken seriously. My kids had a blast though
Commentaires de Gestion de l’hôtel
20 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback. We’re sorry to hear about the issues you experienced, and we want to address each point:
Water Quality: We take water quality seriously and ensure that our water systems are regularly maintained. We have not received other complaints about this issue, but we will investigate it further.
Internet and TV Issues: We understand the frustration with connectivity. While we strive to provide a seamless experience, issues can sometimes arise. We appreciate your patience and will review our setup to prevent future problems.
Ceiling Stain: We’ll have our maintenance team inspect the ceiling to address any concerns about the yellow spot you mentioned.
Back Door Lock: We’ll ensure that the back door is checked and repaired if necessary to ensure it locks properly.
Supplies and Instructions: We aim to provide basic supplies like dishwashing liquid and trash bags, but it seems there was a misunderstanding. We’ll clarify these details in our listings to manage expectations.
Security Pass: We apologize for any confusion regarding the security pass. Our process should be clear and consistent, and we’ll review this with the security team to improve the experience.
We’re glad your kids enjoyed their time, and we appreciate you bringing these issues to our attention. Your feedback helps us improve.
