Note fondée sur 45 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
DO NOT STAY HERE
Publié le 28 déc. 2024 sur HomeAwayBook a different house. The games that are advertised, none of them work. The grill that is advertised for a fee, is a tailgate grill that you could buy for 50 much less rent for 90. We found ants in all but one room in the house, most were in the kitchen and had to throw out food because of them. One of the counters in the kitchen was wobbly to the point it was about to fall and was a safety concern. The fire extinguishers were on the floor in the pantry as their holders had been ripped out of wall and instead of repairing them just throw in the pantry. The house had not been cleaned. Multiple sets of sheets were not clean. There were hair balls in the showers. Crackers were on the window sills behind the curtains that were never moved, did I mention the ants. The laminate floor was coming up on the stairs and had been duck taped in several spots, but there was a still a spot that was no taped and tripped several of us as we come down the stairs. This house needs major repair. Bottom line, it is not safe nor clean. They did give us a small refund but no where near what was warranted. There was also nothing beyond the bare minimums. Usually a VRBO has what a normal house does, this house has very little. Good luck finding towels to go down to the pool at the center of the neighborhood, we had to buy some. The location is great, just find another house in this area that is safe and has been cleaned to enjoy your Disney vacation.
par un voyageur
Lots of room and a great location
Publié le 5 nov. 2024 sur HomeAwayThis was a big house with more then enough room for all of my family. There were small things wrong such as lots of little bugs (It's Florida, it happens) and the pool turning green overnight, but the owners were VERY responsive when I contacted them about it which I appreciated. We loved sitting outside by the pool and just soaking in the Florida sunshine. This could be a super nice property if a little money was thrown in to do some updates but overall we really enjoyed our stay. The main resort pool was a highlight of our trip!
par un voyageur
Family getaway
Publié le 2 janv. 2024 sur HomeAwayWe loved the location and the resort amenities of Windsor Hills. Very quite spot with easy access to Disney.
The house was fine, very big and accommodated our family well. The beds were comfortable and the home was fairly clean. The pool was a little dirty upon arrival but that could be due to several tears in the screen of the lanai. Given it was December we did pay to heat the pool, which made the pool very warm and nice!
The house is outdated and needs a fair amount of maintenance TLC in some areas. Bring your own kitchen towels and pot holders as there are none.
We did however have a very hard time reaching anyone with issues and questions we had concerning the home with the property management company. They responded to us but the day after we had already checked out.
par un voyageur
Okay.
Publié le 26 nov. 2023 sur HomeAwayAll in all our stay was enjoyable. Arrived to find someone else’s items on the counter and in the refrigerator. Seemed a little odd. We confirmed with property manager we were the only people staying at the rental. Furniture will probably need to be upgraded soon. Looking a little worn. There were a few worms from the trees inside the house, not a big deal, but might get a handyman out to make sure doors and windows are sealed better. House was clean and comfortable.
par un voyageur
Nice Stay
Publié le 8 avr. 2023 sur HomeAwayNice property. Tons of space and rooms. Pool and spa were in good condition. Great location.
Commentaires de Gestion de l’hôtel
23 avr. 2023 par VrboOwner, Gestion de l’hôtel
Thank you so much for your positive review, Mitchell! We are so happy to hear that you enjoyed your stay. We welcome you to book with us again anytime! :)
par un voyageur
Wonderful Vacation, Great Place
Publié le 5 avr. 2023 sur HomeAwayProperty was in great location, clean and nicely laid out for all of us. Loved the décor. Swimming pool and patio was a wonderful place to hang out and have fun, having the pool heated made it great for the little ones to enjoy. Loved having the hot tub. Quiet neighborhood and very well kept. Close to everything, shopping, golf, entertainment. Overall a wonderful vacation spot. Thank you, would definitely stay again.
par un voyageur
Great community, house lacking
Publié le 28 juill. 2022 sur HomeAwayWhen our group first arrived, half of the house did not have power. The maintenance team that was called in, worked extremely hard for to get our power running by 10pm. They were very diligent and friendly, and came back the following morning to finish up their work. We appreciated them greatly. Our oven was also broken, and did not get fixed until day 4. The home’s cleanliness was majorly lacking. There were no mattress pads/protectors on 2 of the main king beds; the comforters were not clean and smelled terrible; the baby pack n play that my 2 year old grand son had to sleep in, was stained with crusted, dried on food; the counters were obviously not wiped, as there were coffee stains from prior tenants.
Overall, the neighborhood and location were wonderful. The water park and clubhouse were a great thing to have as a break between theme parks. We loved the location, but not the actual house. It definitely needs some attention.
Commentaires de Gestion de l’hôtel
4 oct. 2022 par VrboOwner, Gestion de l’hôtel
Thank you for the feedback. We have a professional cleaning team and home inspectors to make sure the home is in a clean and organized condition before the arrival of each guest. We sincerely apologize for the fact that you were disappointed with your stay with us and would like to highlight the fact that yes there were issues during your stay, however, we pride ourselves on excellent service and work quickly to resolve the same, as evident from your report. We have a dedicated team that is willing and able to assist guests once requested.
par un voyageur
Not satisfied! This rental has a ton of potential.
Publié le 23 mars 2022 sur HomeAwayWe walked in and at first glance it looks okay. After putting a few things away my wife's feet were black. They came out and cleaned two days later. We wore shoes inside the rest of the time. We wiped all the commonly touched surfaces off. They were not cleaned. The pool had no lights so we couldn't enjoy it in the evening. The washer didn't work. They came out and fixed it three days later. The air table hardly worked and the pool table was no ware near level (broken foot). We felt it was by far NOT worth the money! There were listings for less. We definitely didn't get what we paid for.
Commentaires de Gestion de l’hôtel
19 mai 2022 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time out to write us a review as feedback from our guests is what we use to make necessary improvements and to continue to grow. We're really sorry to hear that your stay with us wasn't how you envisioned it to be but hope that you were able to enjoy some amount of your stay irrespective of the highlighted issues. As with any company, challenges and errors will arise from time to time but we take pride in the service we provide and therefore do our utmost best to avoid a repeat of issues reported by our guests. We also believe in being fair; though you were directed to Airbnb, please be advised this was a collaborative resolution and the standard procedure of involving the booking platform.
We thank you nonetheless for booking with us and want you and future guests to rest assured that we have implemented the relevant changes and will continue to do so for the comfort of our valued guests.
par un voyageur
Cold Week in FL
Publié le 31 janv. 2022 sur HomeAwayWe enjoyed the house and the warm spa. Spent most of our time at Disney. The weather was unusually cold and we needed heat in the house - the thermostat did not seem to understand. Everything else was great, with the exception of the Dryer not working.
Commentaires de Gestion de l’hôtel
22 mai 2022 par VrboOwner, Gestion de l’hôtel
Thank you so much for taking the time to leave a review, it was a pleasure having you as our guest. Hope to see you soon
par un voyageur
father son golf trip
Publié le 25 janv. 2022 sur HomeAwayexcellent .. pool and hot tub made the trip
Commentaires de Gestion de l’hôtel
27 janv. 2022 par VrboOwner, Gestion de l’hôtel
Hey Robert! Thank you so much for your great feedback and comments. We are glad that you had an excellent stay at our house and that you found the location very convenient. And of course! We'd be more than happy to host you again :)
