Ratings based on 909 Guest Reviews
Hear it directly from our travellers
2.8 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 14, 2024 on Expedia
Look like they had bedbugs. The mattresses were dirty. The covers were dirty never stay there again. I should be getting my money back.
Comment from Hotel Management
Aug. 20, 2024 by Opal Hotel and Suites Management, Hotel Management
Dear Takasha,We sincerely apologize for the issues you encountered during your stay. Cleanliness and guest comfort are top priorities for us, and it's clear we fell short. Rest assured, we have immediately addressed these concerns with our housekeeping team to prevent future occurrences. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our hotel.Sincerely,Opal Hotel and Suites Management
by A traveller from Langdon
Posted Aug. 5, 2024 on Expedia
Clean and budget friendly.
Comment from Hotel Management
Aug. 6, 2024 by Opal Hotel and Suites Management, Hotel Management
Dear Tracey,Thank you so much for awarding us a positive rating for your stay at our Opal Hotel and Suites hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Kind Regards,Opal Hotel and Suites Management
by A traveller
You all should treat your property like you care
Posted Aug. 5, 2024 on HotelsThere were stains on the sheets the room door was misaligned so opening and closing the door was a hassle and we noticed a few roaches during our stay.
Comment from Hotel Management
Aug. 6, 2024 by Opal Hotel and Suites Management, Hotel Management
Dear Anthony,Thank you for bringing these issues to our attention. We sincerely apologize for the inconvenience you experienced. Our team is currently addressing the concerns about the cleanliness of the sheets and door alignment to ensure a more comfortable stay for future guests. We are also intensifying our pest control measures to prevent any reoccurrence. Your feedback is invaluable in helping us improve our services. We hope you’ll consider staying with us again, allowing us the opportunity to provide you with a better experience.Sincerely,Opal Hotel and Suites Management
by A traveller
Posted Aug. 1, 2024 on Expedia
Comment from Hotel Management
Aug. 6, 2024 by Opal Hotel and Suites Management, Hotel Management
Dear Katherine,We are sorry to hear that you didn't enjoy your time during your stay with us in Opal Hotel and Suites. We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short. Please accept my sincere apologies that we did not exceed your expectations. I wish you would have alerted our staff about the issues you experienced. They would have gladly looked into it and resolved it. We hope you give us another chance to earn your loyalty.Sincerely,Opal Hotel and Suites Management
by A traveller
Property Rebuild
Posted Jul. 29, 2024 on Hotelsyour property needs an entire very serious upgrade, I mean whole property. Your rooms are horrible. I was looking for something pretty like the picture on your web page. I mean Wow no comparison what's so ever. Vert dissapointed.
Comment from Hotel Management
Jul. 31, 2024 by Opal Hotel and Suites Management, Hotel Management
Dear Robert,Thank you for your feedback. We sincerely apologize for not meeting your expectations. We are currently undergoing a series of updates to enhance the overall guest experience, and your comments highlight areas that need immediate attention. We strive to provide a true reflection of our property online and are committed to improving our rooms and facilities. Your satisfaction is important to us, and we hope you’ll consider giving us another chance to exceed your expectations in the future.Kind Regards,Opal Hotel and Suites Management
by A traveller
Posted Jul. 26, 2024 on Hotels
Comment from Hotel Management
Jul. 30, 2024 by Opal Hotel and Suites Management, Hotel Management
Dear Michael,Thank you so much for awarding us a positive rating for your stay at our Opal Hotel and Suites hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Kind Regards,Opal Hotel and Suites Management
by A traveller
Posted Jul. 16, 2024 on Expedia
I have pictures of the busted electric sockets, burn holes in our blankets, dirty. Definitely not as pictured.
We were sent to our room, key didnt work twice, turns out, wrong room. The pool closed not long after we got there so didnt get to swim. Luckily it was just a one night stay.
Elevator didnt work.
Comment from Hotel Management
Jul. 18, 2024 by Opal Hotel and Suites Management, Hotel Management
Dear VICTORIA,We apologize for the inconvenience you experienced during your stay. Your feedback is crucial, and we are addressing these issues immediately to ensure they do not recur. Please accept our sincerest apologies for the cleanliness and maintenance issues you encountered. We understand your frustration with the room assignment and pool closure, and we regret any inconvenience caused. We strive to provide a comfortable and enjoyable experience for all our guests and hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely,Opal Hotel and Suites Management
by A traveller
Posted Jul. 16, 2024 on Hotels
Comment from Hotel Management
Jul. 18, 2024 by Opal Hotel and Suites Management, Hotel Management
Dear Quelson,Thank you for a Perfect Score Rating on your stay at Opal Hotel and Suites. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Kind Regards,Opal Hotel and Suites Management
by A traveller
Posted Jul. 15, 2024 on Hotels
Comment from Hotel Management
Jul. 18, 2024 by Opal Hotel and Suites Management, Hotel Management
Dear Christopher,We are sorry that your experience at our Opal Hotel and Suites hotel was not up to par. We hope you will give us another chance to provide you with the superior hospitality we are typically known for. If you read all of our previous reviews, you will find that we take immense pride in offering a great place to stay, and it's important to us to take the feedback guests provide and look for ways to improve. Thank you for choosing to stay with us.Kind Regards,Opal Hotel and Suites Management
by A traveller
Posted Jul. 15, 2024 on Expedia
Comment from Hotel Management
Aug. 6, 2024 by Opal Hotel and Suites Management, Hotel Management
Dear Annette,Thank you for a Perfect Score Rating on your stay at Opal Hotel and Suites. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Kind Regards,Opal Hotel and Suites Management
