Orlando Executive Villa: 5 Bed Villa overlooking Highlands Reserve with Hot Tub Reviews

I like "perfect" - thant sounds terrific to me. Thanks very much indeed for your lovely commenst. I hope that all the new installations we have put in were to your liking. We spent a fortune on updating the place - but are really pleased with the outcome!

Hi Dianne. Delighted that everything was great. Nit sure what happened with the stove and burners- as we had it checked out very recently - but apologies it didn't happen for you. I suspect I need to put in better instructions - appreciate the "heads up." I hope that made the most out of all the new improvements we put into the house. We especially had fun with the new Pac Man and Paw Patrol Arcade games !! :) They have so many retro style fun games to play!!

I’ve waited a good period of time to reply to this review. Having spent six weeks during our summer updating and revitalising and deep cleaning all areas of the house - I was so concerned that somehow I had missed something really obvious and really bad. Having just arrived back at Florida in July 2024 what I’ve actually discovered is that the house remains what it has always been - that is *immaculate* in every respect. I trust travellers to be able to *tell* and read between the lines when a reviewer is being fair or being totally disingenuous. I can give a firm and solemn reassurance that this particular reviewer was being almost completely mean and nasty towards the house and towards us. (The toilet reference was fair - and has been fixed.) A traveller might ask why someone would choose to do so? Perhaps I could explain that this person - who genuinely has been to Florida over 30 times - is a former owner on Highlands Reserve. She makes it sound like she compares our house with 30 separate and different locations - and that the comparison is unfavourable. In actual fact she only compares it with her own former house. This person knows the power of unfavourable reviews and surveys. So when she asks for “freebies” and doesn’t get them - for example - free extended stay in the final day (late check out) which wasn’t granted (we had a back to back booking) she knew how to *punish* us for turning down that request as she understands the system. I have no doubt that she know that the dishwasher is cream coloured from new and that the retro style rug was recently washed and immaculate. That the settees were thoroughly deep cleaned shortly before her stay. We count ourselves very fortunate to have had delightful visitors to the villa who have given fair and balanced reviews - which potential guests can see are almost always 5 stars. Fair minded potential guests can see that we had 5 star reviews shortly before and shortly after this visitor? What changed? Just the visitor! The huge majority of our guests are so kind, thoughtful and careful - as are we. Of course potential visitors would expect me to say that we are fair, kind, thoughtful, generous and supportive hosts. We genuinely aim to and succeed in *doing the right thing* - however, this includes not being effectively blackmailed into providing substantial free extras *or else* as we operate in a world which is as fair as we can make it - and this is simply *not fair and not kind* We welcome visitors warmly with a truly wonderful, beautiful and immaculately clean property. How do I know? Because a) I’ve seen it for myself - and b) we have repeat guests throughout the year who tell us. My final comment on this visitor is this. How many reviews of this length and intensity of pure nastiness have you previously seen? I believe that it’s very nature speaks for itself to the fair minded. Very many thanks to potential guests who have read this response

Thanks very much Tom. Really appreciate the five stars. The oven needed a new element - thank you for pointing that out. Delighted you had a good stay

A disappointing - but completely expected review. I trust travellers to see through reviews - and suffice to say - when free pool heat and hot tub were not offered - this was the "punishment" that, unfortunately, we knew to expect. Please compare with all of our other reviews. I'm sorry to say a fundamental lack of honesty here - but that is, sadly and very occasionally, life as a villa owner!! :)

Hi Joshua. It's so kind of you to highlight these critically important aspects of the villa. Future guests will find these really reassuring. We are so thankful fo ryou amazing cleaning team - and get positive comments about that so frequently - but we do appreciate you confirmation and affirmation

Hi Melissa. Thanks so much for your very kind comments. It really is very much appreciated! It's so kind of you to highlight the size of the villa. It is terrific for parties of two familes, for example, but so kind of you to mention that!