Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Houston
Simple not very clean
Publié le 24 août 2024 sur HomeAwayIt was okay, not very clean.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback. I’m sorry to hear that the cleanliness did not meet your expectations. If these issues were only reported during your stay, we have had the chance to address them promptly. We take such concerns seriously and will use your comments to improve our standards. Please let us know if you have any specific details to share. We appreciate your input and hope to have the opportunity to offer a better experience in the future.
par un voyageur
Perfect getaway
Publié le 13 avr. 2024 sur HomeAwayThis property is a perfectly placed getaway. Far away enough to avoid the noise but still close enough to enjoy all of the wonders of Orlando/Kissimmee. My family enjoyed the spacious getaway. Will definitely book again
Commentaires de Gestion de l’hôtel
4 mai 2024 par VrboOwner, Gestion de l’hôtel
Hi Denetria,
We're thrilled to hear that our property provided you with the perfect escape! It's great to know that you appreciated the balance of tranquility and convenience our location offers. We're delighted that your family enjoyed the spacious accommodations. We look forward to welcoming you back for another wonderful stay!
par un voyageur
Mixed bag
Publié le 23 juill. 2023 sur HomeAwayThe pool was so much fun and the house was spacious. Problems were when we booked we had said we were bringing our dogs and it was on the confirmation that they sent me I got a strange message saying that they CONSIDERED having pets, we never would have booked if it was questionable, but that got worked out , next the house was extremely sparce especially if you have a large group miss matching everything and really uncomfortable furniture except the master bed was comfy the guest bed was on the floor tho, missing art work blinds falling on the floor so as for a "luxury house" not really. Overflowing trash not the best first impression The worst thing was the fire alarm was going off for around 3 hours non stop loud ear piercing my dogs and family are tramatized one is a therapy dog. We called and called to try to get a answer on when they were going to fix it but of course they had no answer also did not take any responsibility they kept insisting it wasn't there fault they eventually fixed the issue and they did apologize for the inconvenience but it was " out of there control " I would not ever book with that host again.
Commentaires de Gestion de l’hôtel
7 août 2023 par VrboOwner, Gestion de l’hôtel
We appreciate your feedback regarding your recent stay at our property. However, we sincerely apologize for the inconvenience you encountered during your stay.
Regarding the pet policy miscommunication, we're sorry for any confusion caused. We will edit out our template.
The fire alarm situation was indeed unexpected and caused distress to both your family and pets. We understand the importance of maintaining a peaceful and safe environment for our guests, and we took immediate action to address the alarm issue as well as the overflowing trash. We apologize for any inconvenience these incidents may have caused.
Thank you for sharing your concerns with us, and we hope to have the opportunity to make amends.
par un voyageur
Great location
Publié le 4 mars 2023 sur HomeAwayProperty is in a great location and well kept neighborhood. Furniture and supplies are in need of updates and quite worn.
Commentaires de Gestion de l’hôtel
10 mai 2023 par VrboOwner, Gestion de l’hôtel
Hi Alexandra,
Thank you for your feedback. We are glad to hear that you enjoyed the location and the well-kept neighborhood. We appreciate your suggestions regarding updating the furniture and supplies. We take all feedback seriously and will use it to improve the property for future guests. Thank you for staying with us and we hope to host you again in the future.
par un voyageur
Last min booking
Publié le 22 oct. 2022 sur HomeAwayBooked last minute as hurricane Ian made us change our plans. However it turned out well for us, Highland Reserve is an area we know well, the villa was the perfect size and close to local shops. It was clean and tidy but as with most holiday accommodations it could do with a little spruce up for example the living area couch had lost all support first time I sat on it thought I was going to go through 😂. The pool area was good and you get some beautiful sunsets! The kitchen had everything we needed, but we only eat breakfast in the villa as I don’t cook on Holliday we either eat out or have a takeaway. But did notice there was pots and pans? Overall very enjoyable stay.
Commentaires de Gestion de l’hôtel
1 juin 2023 par VrboOwner, Gestion de l’hôtel
Hi there,
Thank you for your feedback! We're glad that your last-minute booking turned out well for you, despite the change in plans due to Hurricane Ian. We understand that unexpected circumstances can lead to adjustments, and we're pleased that Highland Reserve, an area you know well, provided a suitable alternative.
We're glad to hear that the villa was the perfect size and conveniently located near local shops. We appreciate your comments about the cleanliness and tidiness of the villa. Your feedback regarding the living area couch will be noted, and we apologize for any inconvenience caused. We'll make sure to address this issue and ensure that it is resolved.
It's wonderful that you enjoyed the pool area and had the opportunity to witness beautiful sunsets. We aim to provide enjoyable and relaxing outdoor spaces for our guests to unwind and create lasting memories.
We're pleased that the kitchen had everything you needed, and we understand that dining preferences can vary during a holiday. It's great that the villa's amenities allowed you to have a comfortable breakfast experience.
If there's anything else you'd like to share or any specific suggestions for improvement, please let us know. We value your feedback and will use it to enhance the overall experience for our future guests.
We appreciate your understanding and hope to have the opportunity to welcome you back for another enjoyable stay in the future!
par un voyageur
Highland’s Reserve
Publié le 19 août 2022 sur HomeAwayWe booked the trip at fairly short notice. The villa had all the facilities we needed. It is a little worn in places and there were no clothes hangers in property when we arrived, but otherwise it met our needs for the holiday. The location was great for getting to Disney, missing the busiest roads.
Commentaires de Gestion de l’hôtel
7 juin 2023 par VrboOwner, Gestion de l’hôtel
Hi Debra,
Thank you for sharing your feedback regarding your recent stay at Highland's Reserve. We appreciate your understanding and flexibility in booking the trip at short notice, and we're glad to hear that the villa provided the facilities you needed for your holiday.
We apologize for any wear and tear you may have noticed in certain areas of the property. We strive to maintain our accommodations to the highest standards, and your feedback will help us identify areas that require attention and improvement. We appreciate you bringing this to our attention.
Regarding the lack of clothes hangers upon your arrival, we apologize for the oversight. We understand that having the necessary amenities readily available is important, and we regret any inconvenience caused. We will address this issue with our housekeeping team to ensure it does not happen in the future.
We're pleased to hear that the location of Highland's Reserve was convenient for accessing Disney and avoiding busy roads. Easy access to attractions is a significant advantage during a holiday, and we're glad that it enhanced your overall experience.
Thank you for choosing Highland's Reserve for your stay. Your feedback is valuable to us, and we will use it to improve our services and address any areas of concern. We hope to have the opportunity to welcome you back in the future and provide an even better experience.
par un voyageur
It was Ok
Publié le 9 juill. 2022 sur HomeAwayThe house is clean and is as described on VRBO. You can see Disney and Epcot fireworks if you walk up the ridge in the backyard. The house has a lot of space for people to hang out in. We liked the sitting area in the front of the house.
Overall though, the furniture could be more comfortable. The couch in the TV room sinks so low you might need to call the fire department to get out of it. There is only one TV. The beds were not comfortable. The pool was nice but the party before us left balloons and glow sticks in the pool. Pool deck could use some pressure washing.
Overall, management was responsive to messages and the house created a space for us to make lasting memories. With little improvement this house could easily be 5 stars.
Commentaires de Gestion de l’hôtel
17 oct. 2023 par VrboOwner, Gestion de l’hôtel
Hi Tara,
Thank you for your honest feedback! I'm glad to hear you found the house clean and as described. The view of Disney and Epcot fireworks sounds fantastic! Your comments about the furniture comfort, the TV situation, and the condition of the pool deck are duly noted—we'll certainly look into making improvements.
I'm pleased to hear that our team was responsive and that you were able to create lasting memories. We appreciate your suggestions, and we'll work towards making the necessary improvements for a potential 5-star experience in the future. If you have any more details to share, feel free to let us know. Safe travels!
par un voyageur
Nice location, quiet neighborhood
Publié le 23 janv. 2022 sur HomeAwayCheck in process was easy. House was as described.
No real checkout information given
Home did have a small odor of smoke
Commentaires de Gestion de l’hôtel
2 déc. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your feedback, Jason. We're pleased to hear that your check-in process was smooth and that the house met your expectations as described.
We apologize for any oversight in providing clear checkout information, Jason. We appreciate your input and will make sure to improve our communication in that regard for future guests.
Regarding the small odor of smoke, we sincerely apologize for any inconvenience this may have caused, Jason. We take cleanliness seriously, and we will investigate this matter immediately to ensure a more pleasant stay for our future guests. Your feedback helps us make necessary improvements, and we truly value your honesty.
par un voyageur
Beautiful quiet area
Publié le 18 nov. 2021 sur HomeAwayThe house was clean, pool was clean
I didn’t have to contact anybody for any problems everything was working good , beautiful house to enjoy with your family
Commentaires de Gestion de l’hôtel
6 sept. 2023 par VrboOwner, Gestion de l’hôtel
Really nothing negative to say about Linzy. Easy to host, left the place clean, and respected the house rules. Come back anytime Linzy!
par un voyageur
Beautiful Home
Publié le 4 sept. 2021 sur HomeAwayMy children and I really enjoyed staying at this property. It was spacious and in beautiful neighborhood.
Commentaires de Gestion de l’hôtel
3 oct. 2023 par VrboOwner, Gestion de l’hôtel
Hi Fartun,
We're delighted to hear that you and your children enjoyed your stay at our property! It's wonderful to know that you found it spacious and located in a beautiful neighborhood. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.
Thank you.
