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Seralago Hotel and Suites Main Gate East

3.0 star property
Family-friendly stay near Old Town

Choose dates to view prices

Photo gallery for Seralago Hotel and Suites Main Gate East

Lobby
2 outdoor pools, a heated pool, sun loungers
In-room safe, laptop workspace, iron/ironing board, free WiFi
Premium Suite, 1 Bedroom
In-room safe, laptop workspace, iron/ironing board, free WiFi

Reviews

4.8 out of 10

Popular amenities

  • Room service
  • Hot tub
  • Pool
  • Barbecue grill
  • 24/7 front desk
  • Laundry

Explore the area

Map
5678 West Irlo Bronson Memorial, Highway, 2, Kissimmee, FL, 34746
  • Old Town
    ‪4 min walk‬
  • Fun Spot America
    ‪6 min walk‬
  • Disney Springs™
    ‪12 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪29 min drive‬

Room options

View all photos for Family Suite (Kid's Suite)

Family Suite (Kid's Suite)

Family Suite (Kid's Suite)

  • 27 sq m
  • Studio
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Twin Bunk Bed

View all photos for Premium Suite, 1 Bedroom

In-room safe, laptop workspace, iron/ironing board, free WiFi

Premium Suite, 1 Bedroom

  • 47 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

In-room safe, laptop workspace, iron/ironing board, free WiFi

Suite, 1 Bedroom

  • 47 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds, 1 Twin Murphy Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed

  • 27 sq m
  • Studio
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds (Kids Eat Free - max 2)

In-room safe, laptop workspace, iron/ironing board, free WiFi

Standard Room, 2 Double Beds (Kids Eat Free - max 2)

  • 27 sq m
  • Studio
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Double Beds, Poolside

In-room safe, laptop workspace, iron/ironing board, free WiFi

Double Room, 2 Double Beds, Poolside

  • 27 sq m
  • Studio
  • Sleeps 4
  • 2 Double Beds

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About the area

Kissimmee

In entertainment district.Within a 10-minute walk of the aparthotel, you'll find Old Town and Fun Spot America. Falcon's Fire Golf Club and Celebration Golf Club are also within 3 miles (5 km).

What's nearby

  • Old Town - 4 min walk - 0.4 km
  • Fun Spot America - 6 min walk - 0.5 km
  • ESPN Wide World of Sports Complex - 10 min drive - 7.2 km
  • Epcot® - 11 min drive - 9.4 km
  • Disney Springs™ - 12 min drive - 10.5 km

Getting around

  • Poinciana Station - 18 min drive
  • Brightline Orlando Station - 21 min drive
  • Orlando Intl. Airport (MCO) - 29 min drive

Restaurants

  • ‪World Food Trucks - ‬8 min walk
  • ‪World Showcase of Flavors Food Truck - ‬11 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Flippers Pizzeria - ‬7 min walk
  • ‪Mr And MRS Crab - ‬6 min walk

About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

Seralago Hotel and Suites Main Gate East

Family-friendly stay near Old Town
Seralago Hotel and Suites Main Gate East offers its guests 2 outdoor swimming pools, an outdoor tennis court, a hot tub, and a steam room. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Event space at this aparthotel measures 1195 square feet (111 square meters) and includes conference space. A children's pool, a fitness center, and a children's club are also featured at the family-friendly Seralago Hotel and Suites Main Gate East. Self parking is free.

Smoking is allowed in designated areas at this Kissimmee aparthotel.

  • 614 guestrooms or units
  • 2 levels
  • 1195 sq ft of conference space
  • 111 sq m of conference space
  • Kid's club
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Convenience store
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas
Seralago Hotel and Suites Main Gate East offers 614 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. Refrigerators and microwaves are provided.

Rooms have partially open bathrooms. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided on request.

Languages

Dutch, English, French, German, Portuguese, Spanish

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Property amenities

Pool/Spa

  • 2 outdoor pools
  • Fenced pool
  • Heated pool
  • Hot tub
  • Pool gate
  • Pool loungers
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free theme park shuttle
  • Car rental
  • Car not required
  • Free secured self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Family friendly

  • Children stay free (see details)
  • Children's club
  • Children's pool
  • Playground
  • Pool gate

Food and drink

  • Microwave
  • Refrigerator

Dining

  • Room service
  • Wet bar

Bedrooms

  • Alarm clock
  • Bedsheets provided
  • Rollaway/extra bed: USD 10 per night

Bathroom

  • 1 partially-open bathroom
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV
  • TV in common areas

Outdoor areas

  • Barbecue grill
  • Fully-fenced
  • Garden
  • Picnic area

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1,195 square feet of conference space
  • 24-hour business center
  • Computer station
  • Laptop workspace
  • Meeting room

Climate control

  • Air conditioning

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible van parking
  • Designated smoking areas

Services and conveniences

  • 24-hour front desk
  • ATM
  • Concierge services
  • Gift shop/newsstand
  • Grocery/convenience store
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Safe
  • Safe at front desk
  • Tour and ticket assistance
  • Vending machine

Location highlights

  • In an entertainment district
  • Near a hospital

Things to do

  • Arcade/game room
  • Basketball
  • Children's club
  • Children's pool
  • Gym
  • Heated pool
  • Outdoor tennis court
  • Shopping
  • Volleyball
  • Ecotours nearby
  • Golfing nearby
  • Theme park nearby
  • Water skiing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 2 floors
  • 614 units
  • Access via exterior corridors
  • Banquet hall
  • Connecting units available
  • Eco-friendly toiletries
  • Garden
  • Housekeeping (on request)
  • LED lighting

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.00 per night.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per stay
  • Resort fee: USD 20.44 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • Fitness center access
  • Housekeeping
  • Laundry facilities
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash.

We should mention

  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Seralago
Seralago Hotel Main Gate
Seralago Hotel Main Gate East
Seralago Main Gate
Seralago Main Gate East
Seralago Hotel Kissimmee
Seralago Kissimmee
Seralago Hotel Main Gate East Kissimmee
Seralago Main Gate East Kissimmee

Seralago Hotel and Suites Main Gate East Reviews

Reviews

4.8
Rating 10 - Excellent. 323 out of 2312 reviews
Rating 8 - Good. 224 out of 2312 reviews
Rating 6 - Okay. 340 out of 2312 reviews
Rating 4 - Poor. 401 out of 2312 reviews
Rating 2 - Terrible. 1026 out of 2312 reviews

4.4/10

Cleanliness

5.6/10

Staff & service

4.6/10

Amenities

4.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

6/10 Okay

Glinda

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Good distance to Disney parks. Needs rehab and good deep cleaning everywhere on property.

2/10 Terrible

Yanis, Hialeah

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bad odor, dirty, unfriendly staff
Stayed 2 nights in Dec 2024

2/10 Terrible

Theresa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This had to be the worst hotel I have ever stayed at. It looked so cute online with a lot of amenities but its false advertising. We booked a stay from 12/31/24-1/2/24. They had limited housekeeping services and later learned you have to request it 24 hours before. At first there was no electricity. They turned it on and the tv doesnt work. The bathroom door was swollen so it would not shut. Bathroom was filty with pinkish mold behind the door. It was cold but the heat didnt work. We waited all day and the next day for maintenance who determined unit had to be replaced. There was only one maintenance person. Photos and ads around the property are misleading. Food was not available become the restaurants were all closed. Only good thing about this gross motel was the gameroom. Garbage was overflowing the entire stay. The condition of motel is below normal because its so run down. Run do not walk if you decide to book this motel because its not a resort like they advertise. It felt like they are closing soon but will still take your money. So many people were making complaints to the rude staff at check in.
Stayed 2 nights in Dec 2024

2/10 Terrible

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 2 nights in Dec 2024

4/10 Poor

Marie Anne Gael

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The Staff was not very helpful , The door to the room could not open and they did not want to come and verify. Will not come back to this motel.
Stayed 2 nights in Dec 2024

2/10 Terrible

MOHAMAD H

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
That was a bad experience we had in this hotel. Very dirty even you can see the rust on the doors and bugs are playing. We asked to change the room but the second room was the same. It should not been rated for not even half start.
Stayed 4 nights in Dec 2024

2/10 Terrible

Bruna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This has to be the most disgusting hotel I’ve ever stayed at! First let me tell you about the check in process. When I got to the hotel I was attended by the most arrogant and uneducated older lady at the check in counter. First she told me that I was in the wrong hotel, then after I confirmed on my Expedia app that I was in the right place, she told me that I did not have a reservation and insisted that she couldn’t find my name in the reservation list. I had to show her my app and kept on insisting that I had a reservation. After a long stressful wait she finally found my reservation under the name and confirmation number that I had given her when I first arrived. I reserved a suite with two queen beds and a queen pull out bed for myself and my family. When I made the reservations I have mentioned about the number of guests that would be staying at this suite for 4 nights. When I got to the room we had two bath towels, one face cloth and two hand towels to accommodate six people. The room smelled like a misture of cigarettes, mold and a dead skunk. The smell was awful !Full of spider webs & dust. Stained bedding and dirty covers, filthy microwave, broken outlets, wholes on the walls, broken floor, baseboards were rotten and broken. Cigarette buds all over the property, garbage overflowing & the hotel door looks were broken as well. I was blown away with the false advertisement. This place looks nothing like the advertised pictures on Expedia.
Stayed 4 nights in Dec 2024

2/10 Terrible

Irasema

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never staying here again.
Unfortunately our stay was a nightmare. Our stay was from December 29th, 2024 through January 1st, 2025, booked a month and a half in advance. I received the confirmation email when booked, then a reminder a day before. No communication outside of that, please keep this in mind. We arrived at 3 PM to check in, then were asked to wait until 3:15 PM to do so (which was no biggie since there was a sign right behind the gentleman helping us stating check-ins were to happen after 4PM). We go back up to him at 3:15 and starts checking us in, but then gets told by housekeeping our suite wouldnt be ready until about 4:15, so of course he asks us to come back at that time and our room should be ready. We are very understanding people, we tell him we'll be back at the time he gave us to get our room keys and head down to unpack. We couldnt eat at their food court because they didnt have anyone to run it, so it was closed the entire time we were there. We came back at 4:30 PM (just in case). However, it still wasnt ready, and had to wait about an hour to check-in again because there was a line of other tired folks checking in at the same time. When we finally get everything taken care of, we head down to our room and were appaled by its condition. There were 4 child size pillows provided for a room of 5 adults, one roll of toilet paper for a 4 day 3 night stay, a cabinet door was missing, the bathroom door couldn't close, the room door was insecure and hot water took 30 mins to work.
Stayed 3 nights in Dec 2024

2/10 Terrible

yolanda

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It is not a clean place. I think they should close it because the deteriorated conditions it is in can cause diseases. Everything was dirty, there was no maintenance service. It had a bad smell and there was no paper in the bathroom. After checking in we saw the room and cancelled the reservation.
Stayed 1 night in Dec 2024

2/10 Terrible

roosbet

Travelled with family
Disliked: Cleanliness, property conditions & facilities
To begin the door was hard to open, the lights did not work, inside the rug was dirty, the beds was like they put chunk of blankets on side, the bathroom very rusty was a terrible place
Stayed 2 nights in Dec 2024

2/10 Terrible

Aleksandra

Stayed 3 nights in Dec 2024

2/10 Terrible

Lamiya

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Ewwww just nasty!! First off the pictures are fake. I booked family suite which was supposed to have a living room with 2 queen beds. I was informed they had no such room and they only had a family room with bunk beds. Ok fine I get in the room and it smells horrid!!!! Like feet and mold mix all together. The kitchen and bath are combined and also nasty. The furniture was very old and falling apart. Save you self alot of time and money and run away from this place. Its not worth it. Yes the location is wonderful but you still have to return to a disgusting place to lay your head. Im not over exaggerating this place should be torn down its not savable. The audacity to charge a 40 dollar resort fee when there were no resort amenities. The tv had no cable I was told they were into it with the cable company. I changed rooms thank God but it was only slightly better. I paid for 2 nights and couldnt find anything better in price so I stay both nights. I went and got cleaning supplies and a broom along with air freshners. Oh and they charges a 100 dollar deposit as if the room wasnt already damaged beyond repair. Just EWWWWWWWW.!!! Never again.
Stayed 2 nights in Dec 2024

8/10 Good

David

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Cheap clean but property needs work
Stayed 1 night in Nov 2024

6/10 Okay

Yosbany

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very old place ! Old beds ! Front end people super unfriendly! Horrible service
Stayed 7 nights in Dec 2024

2/10 Terrible

Shawn, Royal Palm Beach

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was rated by expedia as a 4 star property. This property was a 1 atar at best! The motel was absolutely disgusting! The furniture was old unkept. The bed linen was dirty old and the had no blanket or comforter. You had to ask for maid service. Which was not communicated at check in. We were required to pay a resort fee for services not available! The bathroom was moldy and unclean. The cable went out so we had no television service. When i called to complain they said it was the cable company issue and nothing they could do about it. No compensation offered. No dining on site. The motel only had a pool. The rest of the property was un kept. I am quie surprised that Expedia kept such a property on your listing. The property was listed at a price higher than what they had listed which was $29.99/ nt. I have lost faith and respect for Expedia as a result of this stay and terrible experience. I will seek out other sites that actually more accurately rate their listed properties! I would request a refund for this property from expedia for the horrendous experience and inaccurate rating of this property!
Stayed 2 nights in Dec 2024

2/10 Terrible

Romal

Disliked: Cleanliness, staff & service, property conditions & facilities
No electricity in hotel room
Stayed 1 night in Dec 2024

2/10 Terrible

Amy

Disliked: Amenities
my stay by three days.. Mold everywhere, furniture from 1970s, holes in sink ( pieces of ceramics missing) pool not open in 87 degree weather, pond ( green swamp with garbage pails floating on top)
Stayed 3 nights in Dec 2024

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Atul

Disliked: Cleanliness, staff & service
This was the worst experience in my life time. Worst customer service- very rude. The lady was not cooperative or polite. Bad smell in the room and outside the door.
Stayed 1 night in Dec 2024

6/10 Okay

Cheyrl

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This place is outdated for sure. However, we still choose to stay here when we visit Orlando. The price and the location make it a great choice and the staff is always super nice.
Stayed 1 night in Dec 2024

6/10 Okay

Elisa

Stayed 1 night in Dec 2024

6/10 Okay

Elisa

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great location and friendly staff, but the property is in bad shape, lights and electric outlets don't work, the door didn't lock properly, no ice machines...

10/10 Excellent

MARAIDA

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Juanita

Travelled with family
Disliked: Room comfort
Cambiar los matres darle mejor mantenimiento
Stayed 1 night in Dec 2024

2/10 Terrible

vinicio, Andover

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2024