Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,0 Service et personnel
3,6 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Kumar, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Kumar, Gestion de l’hôtel
Thank you
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Kumar, Gestion de l’hôtel
Thank you for your feedback. We appreciate you taking the time to share your experience with us. We’re always striving to improve, and your input helps us do just that. We hope to have the opportunity to serve you better in the future!
par un voyageur
Publié le 8 sept. 2024 sur Expedia
The room was clean, comfortable, and had everything I needed for a relaxing stay. The staff was friendly and welcoming, making the check-in process easy and smooth. The location is convenient, close to shops and restaurants. Overall, it was a nice, affordable option, and I would definitely recommend it for anyone looking for a quiet and comfortable place to stay.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sam, Gestion de l’hôtel
Thank you for your wonderful review! We’re thrilled to hear that you had a clean, comfortable, and relaxing stay with us. Our team takes pride in providing a welcoming experience, and we’re glad the location and amenities met your needs. We truly appreciate your recommendation and look forward to hosting you again soon!
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sam, Gestion de l’hôtel
Thank you for taking the time to review.
par un voyageur
Publié le 20 août 2024 sur Expedia
The workers were nice and answered any questions I had. The only issue is the room was dirty, The tub looked nasty as crap. The towels left in the room had black stains in them. The toilet seat was yellow .. this a gas station in the hood toilet, and the blankets on the bed felt so dirty I bought one just to throw over it and sleep for the night. The next morning, somebody had left food in the garbage ( can foods and bags of food looked like they were kicked out ) anyways , THE WORKER WHO WERE ON DUTY WERE GOING THROUGH IT AND TAKING STUFF TO THEIR CARS !!!! it was definitely not something I would want my guest to see considering they don’t use gloves when
cleaning room ( seen it with my own eyes)
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sam, Gestion de l’hôtel
Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay. This is not the standard we strive to uphold, and we are addressing these concerns with our staff immediately. Your experience is important to us, and we will work diligently to prevent this from happening again.
par un voyageur
Publié le 15 août 2024 sur Expedia
I recently had an amazing stay at Serena Inn in Clermont. The room was super comfy, and the staff were the sweetest. They were always there to help, making sure I had a great time. I’d highly recommend Serena Inn to anyone looking for a cozy and welcoming place to stay in Kissimmee.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sam, Gestion de l’hôtel
Thank you for your kind words! We’re thrilled to hear you had an amazing stay and found our staff helpful and welcoming. We appreciate your recommendation and hope to welcome you back to Serena Inn soon!
par un voyageur
Publié le 12 août 2024 sur Expedia
Habian cucarachas para llevar a diestra y siniestra
par un voyageur
Publié le 12 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Sam, Gestion de l’hôtel
Thank you for taking the time to review.
par un voyageur
Publié le 7 juill. 2024 sur Hotels
It so dirty and unsafe,the fool is dirty, the water is weak and no hot water. The Ac is ok. Not very happy about this place.
Commentaires de Gestion de l’hôtel
8 juill. 2024 par Kumar, Gestion de l’hôtel
Thank you for your feedback. We’re sorry to hear about your experience. Cleanliness and safety are our top priorities, and we’ll address these issues immediately. We also apologize for the water pressure and temperature concerns. We hope to have the opportunity to make things right on your next visit.
