Note fondée sur 902 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 août 2024 sur Expedia
Had a great stay.
Commentaires de Gestion de l’hôtel
18 août 2024 par Customer Service, Gestion de l’hôtel
Christine, it’s wonderful to hear you had a great time at Sheraton Orlando North Hotel. We hope to welcome you back soon for another enjoyable experience.
par un voyageur
Publié le 15 août 2024 sur Expedia
The staff was friendly and helpful
Commentaires de Gestion de l’hôtel
15 août 2024 par Customer Service, Gestion de l’hôtel
Sherm, thank you for staying with us at Sheraton Orlando North Hotel. We’re delighted to hear that our team members made your experience a pleasant one. We look forward to welcoming you back soon.
par un voyageur
Publié le 13 août 2024 sur Expedia
The hotel was a little too warm for my liking. The air in the room would not go below 76°. The hotel has not been updated in quite a while. The staff was great!
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Service, Gestion de l’hôtel
Roger, thank you for sharing your thoughts. It's great to hear that you found our team members to be excellent. The team will certainly be informed of your feedback about the air conditioning settings and your other comments for consideration. We hope to have the opportunity to welcome you back at the Sheraton Orlando North Hotel.
par un voyageur
Nice hotel
Publié le 13 août 2024 sur HotelsHotel is nice and clean with a great pool and amazing staff. The rooms are nice with comfortable beds and pillows. The $18 a day for parking is steep especially since there was an arm wrestling tournament at the hotel where they allowed attendees to park for free on one of the days we were staying there.
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Service, Gestion de l’hôtel
Stephen, we’re delighted you loved your experience at Sheraton Orlando North Hotel. It's great to know you found the accommodations comfortable and enjoyed our pool. The parking situation during the event was unique, and we appreciate your understanding. We hope to welcome you back soon.
par un voyageur
Publié le 12 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par Customer Service, Gestion de l’hôtel
Francis, thank you for staying with us at Sheraton Orlando North Hotel. We're thrilled to see your positive rating and hope to welcome you back soon!
par un voyageur
Publié le 12 août 2024 sur Expedia
We went to the pool's bathroom and it was dirty, additional we were having trouble with the parking gate
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
NICKMARIE, thank you for sharing your feedback. The team will take note of your concerns about the pool area and parking gate. It’s wonderful to hear that overall you enjoyed your stay at Sheraton Orlando North Hotel. We look forward to welcoming you back in the future.
par un voyageur
Publié le 12 août 2024 sur Expedia
I stayed here for an event taking place in the hotel. Overall the hotel was good they upgraded our room to the club level. The room was nice. The lobby area was nice decent dining options. My girlfriend enjoyed the hot tub and pool. The only issue I had was the air conditioning wasn’t working in the area where the event was being held. It was so hot and there was so many people in there with lights going and everything it was pretty uncomfortable. They had the doors closed for hours until someone from the hotel finally realized how hot it was and opened the doors. Didn’t really help much with 400 people squeezed in there
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Joseph, thank you for choosing Sheraton Orlando North Hotel for your event stay. It's great to know you appreciated the room upgrade and enjoyed the amenities like the hot tub and pool.Just to clarify, the air conditioning was actually working during the event. It just could not keep up with the doors opening and closing all the time, including the doors to the outside during a 107 degree heat wave. As you mentioned, they also had a LOT of lighting set up and there was a lot more people than 400, it was maxed out. Sorry the A/C just couldn't keep up! But we did want you to know that it was working and we did everything we could to try and keep it cooled down.Rest assured, the team strives to provide the best environment for all guests. We're glad the rest of your experience was positive and hope to welcome you back soon.
par un voyageur
Publié le 11 août 2024 sur Expedia
Our stay wasn't great. The room hadn't been properly cleaned before we arrived, and there was trash and beer cans on the balcony. The conditioner and body wash were empty, and there wasn't a microwave. The coffee machine didn't work, and the fridge door was broken. For the price we paid for three nights, it really wasn't worth it, especially since we've had better experiences at other hotels for less money. The only good thing was its convenience for the two-day event we were attending.
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Ike, thank you for bringing these concerns to attention. It's clear the location suited your event needs, and we are pleased about that. Your feedback about the room's condition is equally valued, and we assure you dedicated team members are committed to ensuring better experiences for all guests. Thank you for staying with us. We look forward to having another chance to better serve you next time.
par un voyageur
Converniant hotel
Publié le 11 août 2024 sur HotelsCommentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Eric, thank you for staying with us at the Sheraton Orlando North Hotel. We’re thrilled you enjoyed your stay. Looking forward to welcoming you again soon!
par un voyageur
Publié le 11 août 2024 sur Expedia
The room was filthy and poorly cleaned. Stains on the floor and mildew/mold on the tiles in bathroom, a/c didn't blow cold to keep up, a/c was leaking onto the balcony and the floor and walls outside were very dirty and gross. Room Reeked of years of smoke in it. Overall if i didn't have to be there for an event i would not have chosen this hotel after seeing the room.
Commentaires de Gestion de l’hôtel
12 août 2024 par Customer Service, Gestion de l’hôtel
Cody, thank you for sharing your feedback. The condition of the room you described is not typical, and steps are being taken to address this. Your stay should have been more comfortable, and the team is working to improve the experience. They hope for the chance to provide a better stay in the future.
