I called the front desk repeatedly for towels and got no answer. Walked down to front desk to find employee on the phone, seemingly on a personal call. He never acknowledged me or looked in my direction, even though I was standing right in front of him. I waited for what felt like 5 minutes or so, and a couple walked in, grabbed something from the self-serve snack area and approached the desk. The employee put down the phone, took their payment, and resumed speaking on the phone - STILL NEVER ACKNOWLEDGING ME! This upset me GREATLY, so I interrupted his call and asked if there was anyone else available to provide me with clean towels, and also expressed how I didn't appreciate being ignored. He immediately slammed the phone down and YELLED at me, "HOW MANY TOWELS DO YOU WANT?!!!" Another employee heard the commotion and came out to RESTRAIN THE OTHER EMPLOYEE FROM JUMPING OVER THE COUNTER TO ATTACK ME!!! I asked him for his name so I could file a complaint (which I later did), and he RIPPED HIS NAME TAG OFF AND THREW IT AT ME, HITTING ME IN THE FACE, LEAVING A CUT JUST BENEATH MY LEFT EYE!!! I will NEVER stay at ANY Sonesta hotel EVER AGAIN!!
