Note fondée sur 73 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Nice but needs repairs and proper maintenance
Publié le 7 oct. 2024 sur HomeAwayWe've stayed here for the last 2 years now. Great location and big house that suits our needs well. There are several areas that are in need of what I'd consider general and routine maintenance that have not been done. Curtain rods falling out of walls, dishwasher not leaking (a lot), toilet paper holders broken, bathroom floors not clean, an advertised video room with circa 1995 video and NO sound system. In general, proper maintenance on a periodic basis is all that's needed. Our team of 12 guys tends to ignore these items on the whole, but the owner/property company should fix all of them. It could be just that much better. Otherwise we love staying here.
Commentaires de Gestion de l’hôtel
24 oct. 2024 par VrboOwner, Gestion de l’hôtel
Stephen, thank you for your review. We sincerely apologize for the issues you experienced during your time with us. Please know that our guest services team is working on the issues reported and will have them fixed as soon as possible. We hope to have the opportunity to better impress you in the future!
par un voyageur de Fort Lauderdale, FL
Great Place!
Publié le 24 sept. 2024 sur HomeAwayWe've stayed here two years in a row and it's been a excellent!
par un voyageur
Publié le 31 juill. 2024 sur HomeAway
par un voyageur
2024 Reunion
Publié le 8 juill. 2024 sur HomeAwayThis place was magnificent for our very large family. We rented this place and the one next door to it. The pools in both places were very clean with lots of seating for everyone. We used and enjoyed the outdoor grills and the two refrigerators in each house. They also had a small one outside by the grill. The AC worked perfectly and kept everyone comfortable. Check in was simple and we were grateful for a little early check in time. We would love to come back next year for our yearly reunion.
par un voyageur
Cheer Team Stay
Publié le 29 avr. 2024 sur HomeAwayNeighborhood was quiet, new and easy to get to. House was very nice and updated. Beautiful pool! The only negative was that there were no ceiling fans in the house to help and the fridge and the dishwasher had a fishy smell as if they were off for awhile and not used and then turned back on.
Commentaires de Gestion de l’hôtel
14 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Terri, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found a few issues in the home. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Property as advertised, service not
Publié le 5 févr. 2024 sur HomeAwayThe house was as advertised, clean. The service experience was terrible. It was very difficult to reach a support person either before or during our stay. There was no attitude of being interested in helping us have a nice stay, more about “our policy says….”. An example is that I noted somewhere that we had to request that you activate the jacuzzi (for and extra fee over and above the price we paid). With some effort, I was able to reach the Vacasa support desk a couple of days before our stay and was told that I’d missed the deadline to request that. A better answer would have been something like, “We ask for 72 hours notice but will do our best as we’d like your stay to be as pleasant as possible.” I simply got “Our policy is 72 hours”.
Once we checked in, we found that the internet did not work, neither did any of the TVs or the system in the home theatre. I reached out to rectify that and, after a long wait, spoke with the Vacasa support desk. A restart of the modem didn’t fix the issue with the internet and TVs so I was told they would send someone out. That never happened so we had no internet or entertainment for our stay.
So, the net of it is that a home that was marketed as having a home theatre, heated pool and jacuzzi had none of those things for us. Not at all worth what we paid.
Commentaires de Gestion de l’hôtel
12 févr. 2024 par VrboOwner, Gestion de l’hôtel
Kevin, we're glad that our home met your expectations and was clean but we are disheartened that you were disappointed with our service. Please know that we are committed to providing exceptional guest service, and we will follow up with the appropriate parties to ensure our service standards are fully met. Additionally, we are sorry that the pool heat was not working during your stay and that the WiFi was down. We are glad to report that they are in good working order now and we apologize for the inconvenience you encountered. Additionally, instructions on how to use the TVs in the home theatre will be posted and we appreciate your feedback as we view it as an opportunity to improve. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.
par un voyageur
Birthday stay
Publié le 23 janv. 2024 sur HomeAwayThe house was perfect for the group we had . We had a great time and would book it again. Joel , the contact host was super quick in his responses and really took care of any concerns that came up .
par un voyageur
Nice
Publié le 26 déc. 2023 sur HomeAwayThey need more pots and pans and the pool wasn't heated as we had requested on booking months ahead and followed up before the 72hr prior. Otherise it was a lovely property with plenty of space.
Commentaires de Gestion de l’hôtel
26 déc. 2023 par VrboOwner, Gestion de l’hôtel
Hi Tegan. Thank you for your review. We are happy that you enjoyed our place. We apologize if there was a lack of pots and pans and will be sure that our local team is aware so this can be addressed. We are sorry for the oversight with the pool heat, ut are glad that we were able to send someone to assist right away. Thank you for staying with us. We hope that you'll visit again.
par un voyageur
House
Publié le 5 déc. 2023 sur HomeAwayThis house was amazing.. And the pool was the best so make sure you get it heated
par un voyageur
Great place to stay
Publié le 14 nov. 2023 sur HomeAwayThis property is very nice. It was a very great place to stay. The pool and extra spaces, novie theater was a bomb. Ill recommend this property.
