Note fondée sur 941 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 août 2022 sur Expedia
par un voyageur
Publié le 5 janv. 2020 sur Hotels
Bon raport qualité/prix
Commentaires de Gestion de l’hôtel
5 janv. 2020 par HarryP, Gestion de l’hôtel
Dear Bobby,
We greatly appreciate your feedback and are glad to see that you have had a pleasant stay. The pleasure would be all of ours to serve you again for any of your future hospitality needs. Thank you and have a great day...
par un voyageur
Moyen
Publié le 24 juill. 2019 sur HotelsÉtablissement moyen
Bien situé pour Disney
Commentaires de Gestion de l’hôtel
24 juill. 2019 par HarryP, Gestion de l’hôtel
We greatly appreciate your feedback and would like to apologize for not exceeding your expectations. We hope that you would give us another opportunity to serve you for your hospitality needs in future. Thank you and have a great day...
Recommandé
pour Famillespar un voyageur de Québec
Service de navette décevant
Publié le 29 juill. 2015 sur Expedia
Pour : Service des chambres
Contre : Changer de compagnie pour la navette à Disney.
Emplacement : C'est très isolé. Il y a tout de même une épicerie à côté.
L'hôtel est vieillot et gagnerait à être rénové. Cependant, c'est bien maintenu, propre et le personnel est fiable. Donc, il n'y a pas de doute que cet hôtel peut être recommandé. Mais, car il y a un sérieux mais...
Pour les gens qui choisiraient ce motel en raison du service de navette vers Disney, sachez que les horaires sont rarement respectés et qu'elle est très souvent en retard. Ne planifiez pas un Fastpass tôt le matin car vous pourriez bien le manquer. De plus, nous avons été témoins à quelques reprises de manques de respect du chauffeur envers ses clients, dont notre fille. Les véhicules sont vieux et plusieurs sièges sont sans ceintures de sécurité.
Commentaires de Gestion de l’hôtel
31 juill. 2015 par Zeny, Gestion de l’hôtel
Thank you for your comments with regards to your recent stay with us.
We here at Days Inn Theme Park West strive to give our guests a quality product at affodable rates
With regards to the property being dated, yes the exterior of our buildings are dated but all of the guests rooms are updated. We are limited as to what can be done to the exterior facade of the buildings other than making sure they are in decent condition and presentable.
With regards to the shuttle service, we apologize for any problems encountered with the driver and will speak with the owner about training/retraining drivers in dealing with families with small children.
We look forward to meeting and/or exceeding your expectations during your next stay here at Days Inn Theme Park West.
par un voyageur
Publié le 1 oct. 2024 sur Expedia
It was very special
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Jay - Assistant Manager, Gestion de l’hôtel
Thank you for your 5/5 review! We're delighted to hear that your stay with us was very special. It’s always wonderful to know when we’ve helped create a memorable experience for our guests.We look forward to welcoming you back for another great stay in the future!
par un voyageur
Publié le 1 oct. 2024 sur Hotels
This stay the floors in ours and also friends rooms appeared filthy. Girls swam when they returned to the rooms several times wet, wiped up the floors with the bath mats. The mats came up black….
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Jay - Assistant Manager, Gestion de l’hôtel
Thank you for sharing your feedback with us again. We truly appreciate your continued input and are sorry to hear that the cleanliness of the floors was not up to standard during this stay, especially in both your room and your friends' rooms.As mentioned in our previous communication, while our floors are thoroughly swept and mopped after every guest check-out, tile floors can unfortunately collect dirt quickly, particularly when guests return from the pool or outdoor areas with wet feet. We understand how this could have caused frustration during your stay, and we sincerely apologize for any inconvenience this may have caused.Your comments have been shared with our housekeeping team, and we are working diligently to ensure this issue is addressed moving forward.We truly value your feedback and hope to have the opportunity to provide you with a more comfortable and seamless experience during your next stay. Please feel free to reach out directly if you have any additional concerns or requests.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Jay - Assistant Manager, Gestion de l’hôtel
Thank you so much for your perfect 10/10 review! We're thrilled to hear that you had such an enjoyable stay with us. Your feedback is greatly appreciated, and it motivates our team to continue providing excellent service to all our guests.We look forward to welcoming you back on your next visit to the area!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Jay - Assistant Manager, Gestion de l’hôtel
Thank you so much for your perfect 10 out of 10 review! We’re thrilled to hear that you had such a wonderful experience with us. Your kind rating means a lot to our team and will continue to motivate us to keep delivering exceptional service.We look forward to welcoming you back on your next visit!
par un voyageur
Publié le 13 sept. 2024 sur Hotels
We really enjoyed our time here. The pool was just a little dirty but not enough to stop us from enjoying it. The staff was great. The overall room was neat and clean. If and we come back to this area we will stay here again
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Jay - Assistant Manager, Gestion de l’hôtel
Thank you for your kind review and for choosing to stay with us! We’re thrilled to hear that you enjoyed your time here, and we truly appreciate your compliments about our staff and the cleanliness of your room.Regarding the pool, we do run our pool cleaner daily, but on windier days, debris can sometimes get blown in throughout the day. We apologize for any inconvenience this may have caused and will continue to monitor the pool more frequently during those conditions.We look forward to welcoming you back whenever you're in the area again!
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Jay - Assistant Manager, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience did not meet your expectations. At SureStay Hotel by Best Western Clermont Theme Park West, we strive to provide an enjoyable stay for all our guests, and your feedback is essential in helping us improve.If there were specific issues that affected your stay, we would greatly appreciate more details so we can address them. Please feel free to reach out to us directly at the hotel, as we would love the opportunity to make things right.We hope to have the chance to welcome you back in the future and provide you with the exceptional experience you deserve.
