Note fondée sur 957 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,4 Propreté de la chambre
2,9 Service et personnel
2,8 Confort de la chambre
2,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 févr. 2024 sur Expedia
Après inspection de la chambre ont est allé louer dans un autre motel
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Extended Stay Ormond Beach Management, Gestion de l’hôtel
Dear Sylvain,We regret your dissatisfaction with our accommodations. We strive to provide a comfortable experience for all guests and apologize if we fell short in meeting your expectations. We value your feedback and will address any issues to enhance future stays. We hope you'll reconsider and give us another opportunity to exceed your expectations.Extended Stay Ormond Beach Management
par un voyageur
Publié le 23 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
17 août 2023 par Extended Stay Ormond Beach Management, Gestion de l’hôtel
Dear Andre,Thank you for rating your stay at Extended Stay Ormond Beach. We are glad to learn that your stay at our Ormond Beach Hotel was good; however, we would love to know how we could've improved your experience. Please do reach out to us to provide more detail about your experience so we can continue to improve our product and service.Kind Regards,Extended Stay Ormond Beach Management
par un voyageur
Publié le 26 juin 2023 sur Expedia
TERRIBLE SERVICE! when we arrived at the hotel around 11:15 p.m it was closed and had a note written on the window to ask for a refund because they were closed. Fine, we had to search for a new hotel at the last minute. We call Expedia the next day for a refund, who calls the hotel for explanation regarding all of it. The hotel specifically says to Expedia that they were not closed and that we stayed the night and had our check in and out.... frustration because we checked in and out of an other hotel the same night in the same town with Expedia. After Expedia called the hotel several times for explanation and proofs of our stay which they didn't have, no credit card receipts, no drivers liscence for identity purposes, they said that they told them what we stayed the night because we booked at the Daysinn beside them, which don't apply to them because they are not owners of both. After i tell Expedia, that we didn't stay at the Daysinn but an other hotel with proof of paiement and checkout, the customer service figured out that they were lying about it all. Never booking a room with them ever again and finally got my refund for the room that we never had. The hotel on the other side seemed awful.
Commentaires de Gestion de l’hôtel
29 juin 2023 par Extended Stay Ormond Beach Management, Gestion de l’hôtel
Dear Bobby, We are extremely sorry for the inconvenience and frustration you experienced during your recent booking. We understand how frustrating it must have been to arrive at the hotel and find it closed, especially after a late arrival. This is not the level of service we strive to provide, and we sincerely apologize for the inconvenience caused. We take your feedback seriously, and we will use it as an opportunity to review our internal communication processes and ensure that such incidents do not recur in the future. We deeply regret that your experience with us fell short of your expectations, and we understand your decision to not book with us again. Once again, we apologize for the inconveniences caused and thank you for bringing this matter to our attention. Extended Stay Ormond Beach Management
par un voyageur
Publié le 23 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
28 mars 2023 par Extended Stay Ormond Beach Management, Gestion de l’hôtel
Dear Regis,Thank you so much! Knowing that you enjoyed your time with us surely makes our day. We truly appreciate your positive rating and hope you will stay with us again soon the next time you visit Ormond Beach.Extended Stay Ormond Beach Management
par un voyageur
Publié le 29 déc. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
29 déc. 2019 par Kim, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Publié le 17 juill. 2019 sur Hotels
Chambre vraiment vieux vétuste, dégradée et mauvaises odeurs à la limite de l'insalubrité !! 😡
par un voyageur
Publié le 29 déc. 2018 sur Expedia
le lit malpropre mais le reste ok.pres de tous et bien accueilli
par un voyageur
Publié le 28 déc. 2018 sur Expedia
Propreté laisse à désirer. Matelas mou. Bruyant la nuit à cause du chemin de fer à proximité.
par un voyageur
Publié le 22 déc. 2018 sur Expedia
Insalubre bruyant bibite en ouvrant le lit fermer cette etablisement
par un voyageur de Montreal QC
Publié le 14 oct. 2018 sur Expedia
Not clean. Bed mattress too soft. Very noisy environment.
