Note fondée sur 344 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,7 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 sept. 2024 sur Hotels
It was ok nothing special but it was clean
par un voyageur
Publié le 6 sept. 2024 sur Hotels
par un voyageur
Never Again
Publié le 2 sept. 2024 sur Hotels1) AC did not work…it was 100 degrees outside.
2) We were given another room…refrigerator had bugs.
3) Bathroom had hair on the walls.
4) Around 10pm the bathtub and toilet backed up as well as started leaking from the bottom.
5) When we were leaving we noticed someone slashed tire.
6) When I chatted with Hotel.com, I was told I could only get a $25 credit, because the hotel offered me a room and I didn’t take it. Yes, they offered us a room and it was filthy! Not only that, they said it was the only room.
This is unacceptable. I’m disappointed it you because you allow them to represent you and represent them.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Guest Relations, Gestion de l’hôtel
Dear Pia,We're sorry to hear that you didn't have a good experience with us overall. Please accept our apologies for any disappointment in the accommodations and amenities that you received during your visit. All of your feedback is gratefully received and will be discussed internally so that improvements can be made for the future. Thank you, and we hope you will consider giving us another chance soon; we're confident that we can impress you.
par un voyageur
Horrible experience.
Publié le 26 août 2024 sur HotelsAir conditioning doesn’t work and it was 106 degrees.. first room they gave us wasn’t even ready ( no comforters or sheets), full of flies and dirty. And the second one had flies too and ac unit broken too.. we had to leave after being there for about an hour.
Commentaires de Gestion de l’hôtel
31 août 2024 par Guest Relations, Gestion de l’hôtel
Dear Angela,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in the accommodations that you received during your visit. Our team will be sure to look into all of your comments internally and make improvements where necessary, as we always want to ensure that our guests have the best experience possible. It is our hope that you'll consider giving us another chance soon; we're confident that we can impress you and change your perceptions.
par un voyageur
Publié le 13 août 2024 sur Expedia
Rundown
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Relations, Gestion de l’hôtel
Guest feedback is always appreciated and welcome, so thank you for sharing your comments. It saddens us to hear we were unable to meet your expectations and that you were disappointed with your experience. Your feedback is essential and allows us the opportunity to continually review guest satisfaction and areas where we could be doing better. It is our hope you will allow us to welcome you back and show you a more improved experience.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
The room was absolutely disgusting. Dirty flat surfaces. Hair on the floor and in the tub.Remote control was crusted with who knows what..I did complain..and was refunded 1/2..Still wasn't acceptable
Commentaires de Gestion de l’hôtel
4 août 2024 par Guest Relations, Gestion de l’hôtel
Dear Mark,The cleanliness of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. Our housekeeping team will be sure to look into all of your comments further and make improvements where necessary. Thank you, and we hope you will consider giving us another chance soon.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Staff are so kind and caring, rooms are always clean
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Only motel i will stay at in oroville, very kind staff , very helpful
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Always clean inside and out
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Staff are kind and helpful
