Note fondée sur 884 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,0 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Kirksville
Publié le 6 oct. 2024 sur Expedia
Room smelled like mildew. There was something all over the hair dryer, looked like poop. Air conditioner made loud noise when turning on. Walls were paper thin. Could literally hear every word the people in the room next to us were saying to each other. Next I'll definitely spend extra and stay somewhere else.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par M, Gestion de l’hôtel
Dear Eric,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered during your stay. The smell of mildew, the condition of the hair dryer, and the noise from adjacent rooms are not acceptable and do not reflect our standards for cleanliness and comfort. Your feedback is invaluable, and we will be addressing these concerns with our housekeeping and maintenance teams to ensure immediate improvements. We understand how important a restful stay is, and we are truly sorry that we fell short. We appreciate your feedback and hope to have the chance to provide you with a much-improved experience in the future. Thank you for your understanding.Sincerely,Management Team
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Trash cans overflowing in the breakfast area all the days. Nobody to restock waffle batter or syrup even after front desk was informed things were empty.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par M, Gestion de l’hôtel
Dear Allen,Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered in the breakfast area, including the overflowing trash cans and lack of restocking. This is not the level of service we aim to provide, and we regret that your concerns were not promptly addressed.Please know that we are taking steps to ensure these issues are resolved and will review our processes to better manage the breakfast area and ensure guests' needs are met. We appreciate your feedback and hope you will give us another opportunity to serve you better in the future.Sincerely,Management Team
par un voyageur
Publié le 28 sept. 2024 sur Expedia
The hotel is fine for bikers. Clean enough and staff was friendly
Commentaires de Gestion de l’hôtel
1 oct. 2024 par M, Gestion de l’hôtel
Dear Gary,Thank you for taking the time to share your experience! We’re glad you found the hotel clean and our staff was friendly during your stay. It’s great to know that our accommodations suit your needs. We look forward to welcoming you back in the future!Sincerely,Management Team
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Very accommodating. I needed lodging for 10 employees at the last minute and the hotel staff helped me so much
Will be returning in the future
Commentaires de Gestion de l’hôtel
1 oct. 2024 par M, Gestion de l’hôtel
Dear Rachael,Thank you for your kind words! We’re delighted to hear that our team was able to accommodate your needs, especially on short notice. It’s wonderful that you and your employees had a positive experience with us.We look forward to welcoming you back in the future and continuing to provide you with exceptional service.Best Regards,Management Team
par un voyageur
Publié le 9 sept. 2024 sur Expedia
The whole experience was good.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Best Regards, Management Team, Gestion de l’hôtel
Dear Ronald,Thank you so much for your wonderful review and for taking the time to share your experience with us. We are absolutely delighted to know that you enjoyed your stay and that our team was able to meet your expectations. We hope to welcome you back in the future for another outstanding experience.
par un voyageur
Publié le 9 sept. 2024 sur Hotels
The room was nasty i had to go buy my own cleaner to clean the tub i spent 150 dollar's on a room that i had to scrub out the tubs and the floor had coffee all over it and you couldnt see your self in the mirrors they were so nasty
Commentaires de Gestion de l’hôtel
9 sept. 2024 par M, Gestion de l’hôtel
Dear Guest,We are disappointed that we could not make you feel welcome during your stay with us. Learning that our facilities and services could not match your expectations is disheartening. We hope you accept our profound apologies for our shortcomings. We assure you that we will investigate our facilities and service, take the necessary measures, and make the right changes to prioritize our guests' satisfaction and comfort. We value guest feedback and understand there is always room for improvement. We wish to see you soon for a better stay.Sincerely,Management Team
par un voyageur
Publié le 5 sept. 2024 sur Expedia
There are no elevators in this hotel to get to the second floor
Commentaires de Gestion de l’hôtel
9 sept. 2024 par M, Gestion de l’hôtel
Dear Krista,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. Thank you for your business, and we will ensure your future stays are more pleasant. Best regards,Management Team
par un voyageur
Publié le 3 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par M, Gestion de l’hôtel
Dear Ashanti,Your feedback is valuable to us and we appreciate your generous ratings for our hospitality standards. We are happy you liked your stay and hope to have you back again. Thank you for your business, and we will ensure your future stays are more pleasant. See you soon!Best regards,Management Team
par un voyageur
Publié le 2 sept. 2024 sur Expedia
This is an older property with older fixtures, carpeting etc. The bed was comfortable. The front office called around 4:30am to let us know something which my husband couldn’t even explain. Kinda unusual… and annoying.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par M, Gestion de l’hôtel
Dear Patricia,We are pleased to hear that you found the bed comfortable. We apologize for the disturbance caused by the early morning call and any inconvenience it may have caused. We will review our communication practices to ensure they are more effective and considerate. Thank you for bringing this to our attention.Best regards,Management Team
par un voyageur
Wasn’t bad
Publié le 1 sept. 2024 sur HotelsThe stay wasn’t terrible but;
The pillows were like half size & bed wasn’t very comfortable
Smell of weed was everywhere which is almost normal anymore I guess
I had to ask for towels
I think their was black mold in the AC
It did have plenty of things for kids between both pools and the game tables.!
Commentaires de Gestion de l’hôtel
9 sept. 2024 par M, Gestion de l’hôtel
Dear Brittany,We are glad to hear that your children enjoyed the pools and game tables. However, we apologize for the issues with the pillows, bed comfort, odor, and AC. Your comments will be reviewed to address these concerns and improve our guest experience. We appreciate you sharing your thoughts and wish to see you soon for a better stay.Best regards,Management Team
