Ratings based on 630 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 6, 2024 on Expedia
Comment from Hotel Management
Aug. 8, 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Jack, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN OSAGE BEACH - LAKE OF THE OZARKS and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A traveller
Posted Aug. 4, 2024 on Hotels
Comment from Hotel Management
Aug. 5, 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Patrick, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN OSAGE BEACH - LAKE OF THE OZARKS and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A traveller
Posted Aug. 1, 2024 on Expedia
Very clean and quiet
Comment from Hotel Management
Aug. 2, 2024 by Carla RediResponse Specialist, Hotel Management
Dear Heather,Thank you for taking the time to tell us about your experience at the Red Roof Inn Osage Beach - Lake of the Ozarks. Our goal is to provide a clean and quiet stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Jul. 31, 2024 on Hotels
The front doors were about to fall off and the whole entryway looked terrible. The rest of the place was clean
Comment from Hotel Management
Aug. 2, 2024 by Carla RediResponse Specialist, Hotel Management
Dear Gary,Thank you for taking the time to tell us about your experience at the Red Roof Inn Osage Beach - Lake of the Ozarks. I am glad to read that you were pleased with the cleanliness of our hotel, prompting your 8/10 score. However, you mentioned that the front doors were about to fall off and the upkeep of the entry way was not to your liking. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Jul. 31, 2024 on Expedia
From the moment we got there we had issues. Starting with the tv not working; and the lock being broke on our room door. Then going to go for a swim with the kids and the pool was dirty the hot tub wasn’t even half full and had so many bugs in it. Coming back from the pool the lock that was broke just stuck and we were locked out our room for about an hour. To the point they had to break it off to get us in the room. We had nothing on us since we were just downstairs at the pool. They didn’t change our rooms or do anything. They said they would take care of it but they haven’t just dodged the phone calls. This was not a good place to stay and highly suggest not giving them your money!!
Comment from Hotel Management
Aug. 2, 2024 by Carla RediResponse Specialist, Hotel Management
Dear Nicole, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Osage Beach - Lake of the Ozarks. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory due to the insects you reported, the television was not working, the pool lacked cleanliness and the other concerns you listed. We value your business and would like to assure you that this is not a reflective of our usual standards. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.It is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for sharing your concerns and we wish you all the best.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Jul. 29, 2024 on Expedia
The floors were dirty, painted spots missing on bathroom door, floor was very wavey and uneven, about a two to three inch gap under main door to the room, the elevator doors and it moving was heard all night, freezer had so much ice in it, the parking lot coming in had a huge pothole, third floor smelled like pot really bad, back of remote control battery cover was halfway broken, mattress protector was broken and held together by staples and several stains on it, microwave was dirty on the inside.
Comment from Hotel Management
Jul. 30, 2024 by Carla RediResponse Specialist, Hotel Management
Dear Aaron, We are sorry to hear your recent experience at the Red Roof Inn Osage Beach - Lake of the Ozarks did not meet your expectations. We are utterly disappointed to learn that you encountered these unpleasant situations during your recent visit. Please accept our humblest apologies as this is nowhere the standard we strive to uphold. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,CarlaRed Roof Management RediResponse Specialist
by A traveller
Posted Jul. 29, 2024 on Expedia
Breakfast was FABULOUS
Comment from Hotel Management
Jul. 30, 2024 by Carla RediResponse Specialist, Hotel Management
Dear Civella,Thank you for taking the time to tell us about your experience at the Red Roof Inn Osage Beach - Lake of the Ozarks. We are delighted to hear that the breakfast was to your liking. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Jul. 28, 2024 on Expedia
Hotel was nice. Staff was wonderful.
Comment from Hotel Management
Jul. 30, 2024 by Carla RediResponse Specialist, Hotel Management
Dear Brooke,Thank you for taking the time to tell us about your experience at the Red Roof Inn Osage Beach - Lake of the Ozarks. I am glad to read that you were pleased with our hotel as well as our staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your comments with us. We look forward to hosting you again in the future.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A traveller
Posted Jul. 28, 2024 on Expedia
Maintenance upkeep needed in the bathroom shower knob new tile floor comi g up. Dirty shower head.
Comment from Hotel Management
Jul. 30, 2024 by Carla RediResponse Specialist, Hotel Management
Dear Kevin,Thank you for taking the time to tell us about your experience at the Red Roof Inn Osage Beach - Lake of the Ozarks. Our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory. You indicated that you were unsatisfied with your stay as the tile was coming up off the floor, the shower lacked cleanliness and the other concerns you listed. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future should you have any issues while with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A traveller
Not worth the price
Posted Jul. 27, 2024 on HotelsIt was not what we expected and not how it was advertised. It was run down and not worth the price. Towels were thin and rag-like and we had to get new towels from the front desk each time we needed some. It felt like we were in a cheap Motel 8
Comment from Hotel Management
Jul. 29, 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Fiafia, Thank you for taking the time to tell us about your experience at the RED ROOF INN OSAGE BEACH - LAKE OF THE OZARKS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. I do hope that you will return to our hotel, or any of our other brand locations in the future. Very truly yours,Oshane Red Roof Management RediResponse Specialist
