Note fondée sur 647 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,9 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Thomas, The staff at the Red Roof Inn Osage Beach - Lake of the Ozarks and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 10/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 16 sept. 2024 sur Hotels
It was a nice stay a little pricey a later found out , there was a discrepancy in the third party I used to book and the actual hotel but the hotel took care of it , the pool was warm and inside felt great , the hot tub was down , the breakfast was completely awful to me but the hubs liked it
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Bathroom light was a sensored light that turned on by itself and the control was broke so you had to wait 15-20 minutes for it to time out. Toilet looked crooked and barely flushed. Tv mounted on wall not straight
par un voyageur
Publié le 8 sept. 2024 sur Hotels
It smelled so bad in the hallway s but the room was decent
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Oshane RediResponse Specialist , Gestion de l’hôtel
Dear Crystal, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN OSAGE BEACH - LAKE OF THE OZARKS regarding the decent room. I do apologize for the foul odor you mentioned. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,Oshane Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 7 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Mickey. The staff and I at the Red Roof Inn Osage Beach - Lake of the Ozarks appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Maria. The staff and I at the Red Roof Inn Osage Beach - Lake of the Ozarks appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 août 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Anthony, The staff at the Red Roof Inn Osage Beach - Lake of the Ozarks and I are thrilled to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Sandra,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN OSAGE BEACH - LAKE OF THE OZARKS and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Jermey,Thank you for taking a moment to complete our survey from your recent stay at the Red Roof Inn Osage Beach - Lake of the Ozarks. We are sorry you had a less than satisfactory experience, prompting your 2/10 rating. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Hotels
When I arrived and walked in the room , it was 80 degrees, no air conditioner was running. The bed was uncomfortable, hard mattress, making difficult to fall asleep, shoulder hurt the next morning. The floor was majority slanted in the room , enough to fall as walking into the bathroom area.
Breakfast gravy was the worst ever, wattery and little to no flavor.
Commentaires de Gestion de l’hôtel
22 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Osage Beach - Lake of the Ozarks. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the uncomfortable bed, the breakfast not being to your liking and other issue mentioned. Please accept our sincerest apologies for the impact these issues had on your stay. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town. Sincerely,ToujanaRed Roof Management RediResponse Specialist
