Note fondée sur 97 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,7 Service et personnel
4,5 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2024 sur Expedia
Très bel appartement, pleins de commodités, l’hôte a tout pensé. Lits super confortable 😊 qualité/prix ça vaut la peine en plus près du quartier Dōtonbori.
Commentaires de Gestion de l’hôtel
1 août 2024 par IKIDANE Residential Hotel SHIMANOUCHI, Gestion de l’hôtel
Thank you for your wonderful review! We're thrilled to hear that you enjoyed the apartment and found the amenities to be satisfactory. It's great to know that you found the beds comfortable and appreciated the value for money. We're also glad you enjoyed the convenience of being close to Dōtonbori. We hope to welcome you back soon!
par un voyageur
Publié le 11 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
15 sept. 2023 par IKIDANE Residential Hotel SHIMANOUCHI, Gestion de l’hôtel
この度はご宿泊いただき誠にありがとうございました。またのご利用を心よりお待ち申し上げております。
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par IKIDANE Residential Hotel SHIMANOUCHI, Gestion de l’hôtel
Thank you very much for staying with us.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par IKIDANE Residential Hotel SHIMANOUCHI, Gestion de l’hôtel
Thank you very much for staying with us.Thank you very much for this wonderful review.We are honored that we were able to make your stay a pleasant one.We look forward to welcoming you back again.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par IKIDANE Residential Hotel SHIMANOUCHI, Gestion de l’hôtel
Thank you very much for staying with us.Thank you very much for this wonderful review.We are honored that we were able to make your stay a pleasant one.We look forward to welcoming you back again.
par un voyageur
Publié le 23 août 2024 sur Expedia
環境很乾淨且方便
Commentaires de Gestion de l’hôtel
23 août 2024 par shimanouchi, Gestion de l’hôtel
Thank you very much for staying with us.We are glad to hear that you were satisfied with your stay.We sincerely look forward to having you stay with us again.
par un voyageur
Publié le 18 août 2024 sur Expedia
어른5 아이2 총7명이 숙박했습니다
도톤보리 시내에서 가깝다 생각하여 예약했는데 생각보다 꽤 먼거리여서 동선은 좀 불편했어요
그래도 근처에 훼미리편의점이 있어서 다행이였고
체크인 하는 방법은 처음엔 좀 어려웠지만 메일로 안내가 와서 차근차근 보면서 했어요
바닥에는 생각보다 먼지가 너무 많았고 청결상태는 그렇게 좋지 않았어요ㅠㅠ 그리고 침대이불도 겉보기엔 괜찮지만 자고나면 몸이 가려웠어요
그래도 수압은 쎄서 씻는데는 괜찮았습니다
화장실이 숙소 안에 있다는 점과 에어컨을 자유롭게 사용할수 있었던 부분은 맘에들어요
Commentaires de Gestion de l’hôtel
18 août 2024 par IKIDANE Residential Hotel SHIMANOUCHI, Gestion de l’hôtel
Thank you for staying with us and sharing your feedback. We appreciate your comments and apologize for any inconvenience you experienced. We regret that our location was farther from the city center than you expected, and we apologize for the cleanliness issues you encountered, including the dust and discomfort with the bedding. We will address these concerns with our cleaning team to ensure improvements are made. We’re glad to hear that you found the nearby convenience store helpful and that the water pressure and air conditioning met your expectations. We hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 16 août 2024 sur Expedia
This property is easy access to local stores, near train stations. It is walkable to attraction area. We like the quietness and spacious of the property.
Commentaires de Gestion de l’hôtel
16 août 2024 par shimanouchi, Gestion de l’hôtel
Thank you for your kind feedback! We’re delighted to hear that you found the property conveniently located with easy access to local stores and train stations. It’s great to know that you enjoyed the quietness and spaciousness of the property. We appreciate your comments and look forward to welcoming you back in the future!"
par un voyageur
Publié le 10 août 2024 sur Expedia
The property is located centrally to Dotonbori area and easily accessible to the subways. The area is safe and quiet. With a family of 4, we appreciated the separate rooms for toilet and shower. The kitchen was well equipped for light meals. NEGATIVE: One of our duvets had multiple blood stains. We asked for a new blanket but none arrived. Also, their communication was not timely and when we asked for a new blanket, they asked for pictures to be sent. However, the email address they sent was not useable and even though I requested a resend of their email address, there was no reply. Apartment was generally clean although a bit dusty. Unfortunately, we take HYGIENE AND HEALTH SAFETY very seriously, especially given the blood stains were quite fresh looking. The property did not take care of this matter and we were very displeased with their poor communication to correct this matter.
Commentaires de Gestion de l’hôtel
16 août 2024 par IKIDANE Residential Hotel Shimanouchi, Gestion de l’hôtel
Here’s how you could respond:Dear Guest,Thank you for choosing to stay with us and for sharing your detailed feedback.We are pleased to hear that you found our location convenient and appreciated the safety and quiet of the area, as well as the well-equipped kitchen and separate rooms for the toilet and shower. However, we are deeply sorry to hear about the issues you encountered during your stay, particularly regarding the blood stains on the duvet and the lack of timely communication to resolve the matter.Hygiene and health safety are of the utmost importance to us, and we sincerely apologize for the oversight and the inconvenience it caused. We understand how distressing this situation must have been for you, and we regret that our communication fell short of your expectations. Please be assured that we are reviewing our processes to prevent such issues from occurring in the future and to ensure prompt and effective communication with our guests.Your feedback is invaluable in helping us improve, and we truly apologize for not meeting your expectations on this occasion. We hope you will give us another opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 8 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par IKIDANE Residential Hotel Shimanouchi, Gestion de l’hôtel
Thank you for staying at our hotel and leaving a good review. We are looking forward to seeing you again.
