Note fondée sur 106 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2024 sur Expedia
合適一家大細入住
Commentaires de Gestion de l’hôtel
1 août 2024 par MIMARU Osaka Shinsaibashi West, Gestion de l’hôtel
Dear guests, Thank you for staying at MIMARU Osaka Shinsaibashi West and leaving us your feedback. Hope you have enjoyed your trip in Osaka this time. If you have any plans to visit Osaka again, we are looking forward to seeing you visit our MIMARU again in the future.
par un voyageur de Concord
Publié le 30 juill. 2024 sur Expedia
This property was a good fit for our family as we had six people staying in the apartment. It was close to transit station, and it was convenient to food options. However, we had issues with storage as there were no place to store clothing and we had to live out of our luggage which was somewhat inconvenient. The kids really enjoyed the bunk bed, and we were ok sleeping on the tatami bed.
Commentaires de Gestion de l’hôtel
30 juill. 2024 par MIMARU OSAKA SHINSAIBASHI WEST , Gestion de l’hôtel
Dear Guest, Thank you for staying at MIMARU Osaka Shinsaibashi West. We are very happy to hear that we could be of help to you! We are also grateful to know that you liked the room and the location of our hotel. We are very sorry that our facilities did not meet your satisfaction. We will take that into consideration to improve our hotel service. Next time, you might want to consider our most spacious room, “Connecting Japanese Apartment for 9”. Once again, thank you so much for staying with us, and we are sincerely looking forward to seeing you soon. Best Regards, MIMARU OSAKA SHINSAIBASHI WEST Front Desk Team
par un voyageur
Unexpectedly Bad
Publié le 27 juill. 2024 sur HotelsI never stayed in a hotel which had to prepare the bed yourself. This was really the first for me. Also, the hygiene was awful. When I returned to hotel after lunch, I saw the housekeeper put a dirty vacuum machine on top of clean bath towel. I instantly thought those in my room were from the same pile. Shame on them to have this kind of service.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par MIMARU Osaka Shinsaibashi WEST, Gestion de l’hôtel
Dear Guest,Thank you for staying at MIMARU Osaka Shinsaibashi WEST.First of all, we apologize for the inconvenience experience you had in our hotel regarding cleaning service. We will inform our cleaning team and give them instruction and training to make sure that we provide clean and hygenic towels to all guest. Further, in MIMARU, our Japanese Style Apartment Room brings the concept of making all our guest enjoy the Japanese style living experience, therefore we ask our guest to do their own bedmaking. We happy to help our guest to show them how to do the bedmaking anytime they have difficulties. However, since we aim to provide the best service to all of MIMARU guests, we will share this to our team and take it as our consideration.Please feel free to contact us directly if you have any further comments or expereinces you would like to share with us. Best regards,MIMARU Osaka Shinsaibashi WESTFront Desk Team
par un voyageur
Publié le 27 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 juill. 2024 par MIMARU Osaka Shinsaibashi WEST, Gestion de l’hôtel
Dear Guest,Thank you for staying at MIMARU Osaka Shinsaibashi WEST.Also, thank you for taking your time to share your experience with us. We were very thrilled to hear your satisfaction about our hotel. We really hope to welcome you again in the future.Take care and see you again!MIMARU Osaka Shinsaibashi WESTFront Desk Team
par un voyageur
Publié le 15 juill. 2024 sur Expedia
Great hotel!
Commentaires de Gestion de l’hôtel
16 juill. 2024 par Front Desk Team, Gestion de l’hôtel
Dear Guest, Thank you for staying at MIMARU Osaka Shinsaibashi West and for taking the time to review our hotel as well. We are very happy to know that you were satisfied with your stay here! Once again, thank you for your valuable feedback. We hope that we may be able to welcome you again in the future! Best regards, MIMARU OSAKA SHINSAIBASHI WEST Front Desk Team
par un voyageur
Publié le 7 juill. 2024 sur Expedia
合適一家大細入住
Commentaires de Gestion de l’hôtel
1 août 2024 par MIMARU Osaka Shinsaibashi West, Gestion de l’hôtel
Dear Guest, Thank you for staying at MIMARU Osaka Shinsaibashi West. We are grateful to know that you liked the facilities and the room of our hotel. Thank you very much for your kind words. Hope you have enjoyed your trip in Osaka this time. If you have any plans to visit Osaka again, we are looking forward to seeing you visit our MIMARU again in the future.
par un voyageur
Publié le 6 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 juill. 2024 par MIMARU Osaka Shinsaibashi West Frontdesk, Gestion de l’hôtel
Dear guests, Thank you for staying at MIMARU Osaka Shinsaibashi West and leaving us your feedback.Hope you have enjoyed your trip in Osaka this time. If you have any plans to visit Osaka again, we are looking forward to seeing you visit our MIMARU again in the future.
par un voyageur
Publié le 29 juin 2024 sur Wotif
We absolutely loved our stay here. Family of five, we had a two bedroom connecting room. It’s was plenty of space for us. So many great dining options locally, the hotel was immaculate, and immediately felt like home! I cannot praise the staff highly enough! Utami was amazing! Local grocery store open 25 hours and had so many options! We were able to walk to Dotonbori with a 4 & 6 year old. It isn’t as close as some other hotels, but we really loved the cultural feel of this hotel and the local restaurants. Could have easily stayed a lot longer! Highly recommend
Commentaires de Gestion de l’hôtel
30 juin 2024 par MIMARU Osaka Shinsaibashi West Frontdesk, Gestion de l’hôtel
Dear Guest,Thank you for staying at MIMARU Osaka Shinsaibashi WEST.Thank you so much for taking your time to share your wonderful review. We are very thrilled to hear that you were satisfied with our staff service, location, and facilities. We were very pleased to welcome you and your family in Osaka. It is our commitment to provide a comfortable stay to all guests. Also, we will let our staff know regarding your review. We are also glad to hear that you had a good time in our connecting room. Connecting rooms are only available in MIMARU Osaka Shinsaibashi WEST, and it is the biggest room in our hotel, so it is suitable for guests who need a spacious room. We also have MIMARU SUITES brand which has more spacious room than our usual room. We hope to see and welcome you again in the future. Enjoy Japan!Best regards,MIMARU Osaka Shinsaibashi WESTFront Desk Team
par un voyageur
Publié le 29 juin 2024 sur Expedia
Staff were nice and provided food recommendations near by. Property was located in a quiet area, except that it is next to a fire department, so from time to time you'll hear the alarm from the trucks, but it's only for a short period of time.
Located near the Shinsaibashi Station (on the Midosuji Line), once off the train, it is a decent walk within the underground shopping (Crystal) malls; google maps has 9 mins (500m), but I typically can get to the hotel within 9 mins. If you have a lot of suitcases, I recommend using the elevator or escalators for Smile Hotel/White Dome Plaza, I believe it's exit 1-A. Train station is one stop away from Namba station, so it was convenient for Dotonbori area for shopping.
Property has washer and dryer machines, 4 sets in total.
Overall nice place to stay and much more roomy than my first hotel during my trip as property is more of an apartment style than a hotel. Would recommend.
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Front Desk Team, Gestion de l’hôtel
Dear guest, Thank you so much for fully enjoying your stay in Mimaru Osaka Shinsaibashi West. It is always our priority to give our guests outstanding service and make sure they have a great stay. We are sorry if the noises of the fire alarms disturbed you, but we are glad that overall we could meet your expectations. It would be our pleasure to welcome you all back for another memorable experience. Hope you have enjoyed your trip in Osaka this time and see you again in the future. Best regards, MIMARU Osaka Shinsaibashi West Front Desk Team
par un voyageur
Publié le 27 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 juill. 2024 par MIMARU Osaka Shinsaibashi West Frontdesk, Gestion de l’hôtel
Dear guest,Thank you for choosing to stay at MIMARU Osaka Shinsaibashi West and giving us your feedback. We are delighted to know that you had a good time in our hotel, and we hope you enjoyed your experience in Osaka. We would love to welcome you again in the future when you visit Osaka next time! Best regards, MIMARU OSAKA SHINSAIBASHI WEST Front Desk Team
